Friday, May 24, 2019

The Best Telephone Apps And Options For Small Businesses - Tapscape

The Best Telephone Apps And Options For Small Businesses - Tapscape

The Best Telephone Apps And Options For Small Businesses - Tapscape

Posted: 24 May 2019 05:18 PM PDT

Adding new phones can be very expensive, especially for a small business where the budget is already stretched thin.

But instead of sticking to the antiquated way of doing business, you need to switch over to VoIP for your phone system needs. Don't know what VoIP is? Don't worry – we're about to cover that. You'll see why VoIP is better than what you're currently doing and then we'll give you a few service providers that we trust for your VoIP needs.

What Is VoIP?

VoIP, or Voice over Internet Protocol, is a way for you to have a phone system without having a traditional landline. All of the information (your voice, your phone number) is converted into a digital signal and then sent over your internet connection to a VoIP service provider who connects you to other systems (standard landlines, cellular devices, and other VoIP users).

In the past, having multiple phones for your business was very expensive as an off-site technician would have to come by to install new terminals and/or distribute phone connections, run new cabling for the new phones, install the new equipment, etc. But VoIP changed that as all you need is an active connection, an open ethernet port (or a WiFi card), and a compatible phone.

Where they would handle all the settings, now you're in control. You control the phone lines, the greetings, the extensions, the voicemails, everything – and it's relatively inexpensive.

So, now that we've briefly addressed VoIP, which service providers are the best for your small business? We've got three that are worth your time and money …

Google Voice

The first one we want to talk about is one that often gets overlooked. Google Voice, part of the G Suite platform, is a VoIP system that can work for any business of any size, and it's extremely affordable. It's scalable to your needs, so if you need more numbers, add them. The biggest downfall is the fact that it doesn't use a traditional phone to handle your calls. Instead, you can use your desktop, your laptop, and/or your mobile device. For some, this is enough to make them keep looking.

Ring Central

The next VoIP solution we want to address is Ring Central. If you have to have an actual phone, this is a great option. You can still handle all of your calls using a desktop, laptop, and/or mobile device, but you also can use a dedicated phone too.

Ring Central has a lot of features, and they're easily scalable to your needs. One of the best features is the ability to have two phones ring at the same time. So, if you're away from the office, your desk phone would ring, but so would your mobile. And if you pick up from your mobile, it'll look like you answered the desk phone. You can even use "spoofing" through Ring Central so it looks like you're calling from the office, even when you're using your personal cell phone.


And finally, we have Nextive. They are a feature-rich platform designed for the power user. They'll give you everything that you saw above, plus you can get unlimited free domestic calling, voicemail-to-text, online faxing, and so much more.

They are a little pricier than the other options, but you're pretty much limitless with the Nextive platform.

As you can see, all three are viable VoIP options, with varying pricing models. Depending on your needs, one of these will definitely make your phone system problems a thing of the past – while keeping your budget intact.

Final Thoughts

Switching to VoIP is one of the best decisions you can make for your business. While it may seem counterintuitive at first to run all of your phone calls through an internet protocol, you're already doing it for your email and/or cloud provider needs – what's one more thing?

VoIP services have been around for quite some time, but now they're becoming much more affordable. And when your budget is already stretched thin, finding a way to reduce your overhead is always a positive.

So, are you ready to make the call?

“Your Business Communications Mustn't Suffer Due to Telephony Disasters - Entrepreneur” plus 1 more

“Your Business Communications Mustn't Suffer Due to Telephony Disasters - Entrepreneur” plus 1 more

Your Business Communications Mustn't Suffer Due to Telephony Disasters - Entrepreneur

Posted: 23 May 2019 03:01 AM PDT

Next-gen privately hosted telephony systems not only help improve customer satisfaction, through seamless communications

4 min read

Opinions expressed by Entrepreneur contributors are their own.

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

While most businesses have a suitable Disaster Recovery plan in place for situations like power cut, hardware malfunctions, software glitches or simply administrative errors, very few cover telephony failures. The DR plan ensures your business operations are back on track as soon as possible. However, an independent survey suggests,  the cost of downtime can exceed $100,000 per hour for medium business.

However, most businesses are not prepared for a telephony breakdown. But with the right telephony system, one need not be!

Most businesses these days choose disaster avoidance as their modus operand instead of planning for disaster recovery. With services like hosted or managed, cloud-based, Voice over Internet Protocol (VoIP) telephony systems that are just what you get. The core systems like the operating hardware and software are located at the telephony service providers' premises so any issues within the office premises won't affect the communication systems.

Furthermore, issues that may creep into your communication system due to glitches at the service providers' end would usually be covered with expensive redundancy systems. Telephony service providers in India guarantee to keep your system running within their SLA (Service level agreement). The best feature about cloud-telephony or hosted systems is that even if any issues crawl into your communication system due to glitches in your premises, the system will automatically reroute the calls to either your mobile phone or a different office location. So, that you can keep receiving and making calls uninhibited.

Next-gen privately hosted telephony systems not only help improve customer satisfaction, through seamless communications. But also, help reduce dependency on the office hardware as end-users or administrators can use the telephony services from anywhere. They also come with other customizable advanced features like voicemail-to-email, CRD logs to track unattended calls, IVR (interactive voice response) systems that help route calls and more. Moreover, these services come with easy to integrate APIs that you can combine with any third party CRM or legacy systems and customize to match your workflow. With cloud telephony services, the workforce is free to work from any location, be it on road or remotely, thus, improving employee morale and productivity.

The death of onsite PBX

Onsite PBX systems are a common sight in most office server rooms where they take up space and are a crucial aspect of business operations. However, the whole system now has become quite aged. They also act as the single point of failure for businesses as communication systems can come crashing down anytime. Also, the fact that they are quite aged will mean that parts would be in their last leg as many would have longer lead times and not be easy to replace or repair. Thus, it is prudent to move to a cloud telephony service provider as it places all the hassles and responsibilities of the provider for a small price to pay.

Choosing the Right Telephony Service Provider

A lot rides on the cloud telephony service providers, as businesses depend on them for their smooth operations. It is crucial to choose the appropriate telephony service provider, as businesses are now global. Any issues that affect a single point can have much larger repercussions. We suggest that businesses opt for a local telephony service provider with a global footprint. Operating with them would be easier, local service providers are usually more responsive than a global firm where the smaller customers are often lower on the list of priorities. Therefore, it is ideal to choose reputable local telephony service providers, as they ensure smooth operations, long term relations and train their account managers as a part of your business.

Session Initiation Protocol (SIP) Trunking Services Market Research Technology Outlook 2019-2025 - Worldwide Market

Posted: 24 May 2019 03:49 PM PDT

Session Initiation Protocol (SIP) Trunking Services
Session Initiation Protocol (SIP) Trunking Services

Session Initiation Protocol (SIP) Trunking Services Market recently Published Global Market research study with more than 100 industry informative desk and Figures spread through Pages and easy to understand detailed TOC on "Session Initiation Protocol (SIP) Trunking Services Market".

The Session Initiation Protocol (SIP) Trunking Services Market is a valuable source of insightful data for business strategists. It provides the industry overview with growth analysis and historical & futuristic cost, revenue, demand and supply data (as applicable). The research analysts provide an elaborate description of the value chain and its distributor analysis. This Market study provides comprehensive data which enhances the understanding, scope and application of this report. Some of the Leading key Company's Covered for this Research are AT&T, BT Group, Centurylink, Fusion, Verizon, 8×8, Windstream, Bandwidth, Colt Technology Services, GTT Communications, Intelepeer, Mitel Networks, IDT.

Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network (PSTN). SIP is used for call establishment, management and teardown. SIP trunking is typically sold as a replacement for digital Primary Rate Interfaces (PRIs), which are based on time-division multiplexing (TDM).

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The Session Initiation Protocol (SIP) Trunking Services market can be devided based on product types and It's sub-type, major applications and Third Party usage area, and important regions.

This report segments the global Session Initiation Protocol (SIP) Trunking Services Market on the basis of Types are:
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North America, Europe, China, Japan, Southeast Asia, India, North America (USA, Canada and Mexico) Europe (Germany, France, UK, Russia and Italy) Asia-Pacific (China, Japan, Korea, India and Southeast

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Go back to the basics with a glossary of VoIP terms - TechTarget

Go back to the basics with a glossary of VoIP terms - TechTarget

Go back to the basics with a glossary of VoIP terms - TechTarget

Posted: 24 May 2019 08:57 AM PDT

The ability to pick up a phone and talk to someone on the other end is essential to any organization. In the land of unified communications, voice over IP is how many telephony interactions happen.

VoIP is a collection of methods by which voice information is captured and changed into data packets, which are sent to an endpoint using an IP network. When the packets arrive at their destination, they are reassembled and translated back into audio. Using IP networks to transmit and receive voice data eliminates the need for costly network infrastructure by enabling voice and data to operate on the same network.

This glossary covers many of the VoIP terms and acronyms that are essential to understanding IP-based voice systems. Review these terms to brush up on your telephony knowledge and better understand your voice system.

VoIP terms

IP telephony. IP telephony stands for Internet Protocol telephony and is a system where voice information travels along packet-switched IP networks instead of traditional, dedicated, circuit-switched connections. Voice, fax and video information travel as packets of data through packet-switched connections that skip the tolls of traditional phone lines. VoIP is considered to be the standardized version of IP telephony, and the two terms are used interchangeably.

IP PBX. Internet Protocol private branch exchange is a telephone switching system within an enterprise for VoIP calls. An IP PBX can switch between VoIP lines and traditional phone lines or even between two traditional telephone users. Unlike a conventional PBX, an IP PBX eliminates the need for separate voice and data networks.

PSTN. PSTN stands for public switched telephone network and is sometimes referred to as plain old telephone service, or POTS. The PSTN is the collection of circuit-switching telephone networks, which are now nearly all digital. The PSTN supplies much of the long-distance infrastructure for VoIP.

Network packet. A packet consists of communications data that is broken down before being routed across packet-switched networks. Packet size ranges from 1.5 KB to 64 KB to prevent single large files from being sent.

Network packets are numbered and can take different routes to their final destination, even if they are from the same original file. When the packets reach their destination, they reassemble and convert back into their original file. The parts of a network packet include the header, payload and trailer, which contain all of the information needed to send and receive, as well as the data being sent.

G.711. G.711 is the International Telecommunication Union standard voice codec and digitizes analog voice signals at an output of 64 Kbps. G.711 uses the mu-Law codec for calls in North America and Japan and the A-Law codec for calls in the rest of the world. The codec uses packet loss concealment technology to minimize the effect of dropped packets. Voice activation detection (VAD) reduces bandwidth signals during periods of silence.

G.729. The G.729 codec is similar to G.711 and is a standard for IP PBX vendors. However, it compresses analog voice signals at an output of 8 Kbps. The codec uses VAD to reduce bandwidth during periods without audio. G.729 also uses comfort noise generation to produce slight background noise to avoid user distraction caused by silence or pauses on a call.

SIP. Session Initiation Protocol is used to initiate and terminate voice, video and messaging communications among two or more endpoints on an IP network. SIP determines where endpoints are located, if those endpoints are available and the capabilities of each endpoint. SIP does not provide the actual means of communication between endpoints; it only facilitates the communications sessions.

how SIP works
SIP connects and disconnects sessions for several types of endpoints.

SBC. Session border controllers provide a level of security by acting as a router and only allowing authorized sessions to connect between an enterprise and service carrier. SBCs monitor quality of service for sessions and can act as a firewall to apply its own QoS rules to identify traffic threats. SBCs can be deployed on both the carrier and enterprise side of connections.

Discover WebRTC: The $21 Million Market - UC Today

Posted: 24 May 2019 03:41 PM PDT

Discover WebRTC: The $21 Million Market

Today's consumers and employees are both looking for more convenient and intuitive ways to communicate. Phone calls and emails still have their place, but for genuinely immersive conversations, real-time messaging, screen sharing, and video conferencing are growing increasingly essential.

Sometimes, the biggest issue that companies face when it comes to boosting their communication strategy is ensuring that all of their contacts have the right technology to accept a VoIP call or video conference.

Fortunately, WebRTC solves this problem, by allowing unified communication vendors to stream conversations in real-time through a web browser. There's no need for any additional software or plugins. Anyone can simply click on a link and join the meeting.

What is WebRTC?

Web Real-Time Communications or WebRTC is a collection of APIs and communication protocols developed by Google. This technology enables real-time video and voice communications through P2P or "peer to peer" connectivity.

With WebRTC, web browsers can request real-time data from the browsers of other users accessing the same system, allowing for group communication via video, voice, chat, and more. It's even possible to share screens and files. WebRTC also enables developers to embed their communication systems directly into their browser-based enterprise tools, such as social apps or CRM software. This provides users with the power to communicate from within any web interface they choose, without plugins or added hardware.

WebRTC is particularly useful when companies want to connect with their customers over the internet and provide information through video or file-sharing. It can also be helpful when organisations need to interact with contractors, suppliers, and third-party companies. With WebRTC, you don't have to ask someone to download plugins and applications just so that they can communicate with you.

WebRTC uses a combination of HTML5, APIs (Application Programming Interfaces) and JavaScript code to embed communications technology into the web browser of day-to-day users. It's expected to make video, audio and data communication between browsers more accessible.

WebRTC Trends

Although WebRTC has been around for quite some time now, it's becoming increasingly popular in an era defined by ever more flexible communications, and rising consumer demands. Some experts believe that WebRTC will also be the tool of choice for upcoming developments in cloud communications and 5G mobile conversations.

According to Zion Market Research, the current market for Global WebRTC was worth around 1,669 million in 2018. However, by the time we reach 2025, the space will be worth more than $21 million, equalling a CAGR of 43.6%. Here are some of the trends leading this growth.

1.      New User Expectations

"Experience" is a growing trend in several different areas. Today's technology vendors aren't just focused on what experience means to customers; they're also looking for ways that they can improve experiences for users and businesses too. In a world where everyone is looking for easier ways to stay connected, WebRTC provides one of the simplest modes of access for VoIP and video conferencing.

Shifting to WebRTC solutions will allow companies to deliver a more accessible end-user experience, ensuring that anyone and everyone can take part in audio and video conversations. Additionally, WebRTC also requires fewer resources, less bandwidth, and allows for a more seamless communication network.

2.      The Rise of 5G

As mentioned above, some groups are beginning to see the benefits of WebRTC in a world where mobile connections will be faster and more reliable. As 5G technology rolls out, people will be able to access and stream high-quality video content from their phones, wherever they might be. This means that people offering WebRTC connected to 5G will be able to deliver HD video conferencing and more on-the-go.

As video collaboration and communication becomes more popular, the combination of WebRTC and 5G will ensure that everyone can access the immersive visual environments they need to stay connected with teams and co-workers.

3.      WebRTC (PaaS)

While WebRTC may be incredibly easy to access on the front-end, with no plugins or downloads required to share data, it's got a complicated development side. It's not something that can be handled by any coding novice and sometimes requires entire servers to manage. However, by accessing the "as a service" model, companies will be able to simply embed WebRTC into their existing communication strategies quickly and easily.

This ease of access will allow more developers to build and deploy applications infused with WebRTC into their environments cost-effectively. This is an exciting proposition for small and large companies alike.

WebRTC Statistics

The statistics around WebRTC as a specific technology are still somewhat limited. We know that the environment is growing at a rapid pace, driven by things like a demand for simplicity and video conversation.

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WhatsApp hack: How a simple VOIP call can open your phone up to hackers - Firstpost

Posted: 15 May 2019 05:18 AM PDT

WhatsApp, the popular messaging platform with a global base of 1.5 bn users, has been affected with a vulnerability which lets hackers gain access to your phone.

WhatsApp has encouraged all its users to update to the latest version of the app and has claimed that this breach has been fixed.

WhatsApp hack: How a simple VOIP call can open your phone up to hackers

Ami Vora, VP Product Management at WhatsApp in Facebook F8 developer conference 2019. Image: Facebook.

What is the latest WhatsApp security breach?

The latest security loophole on WhatsApp, discovered earlier this month, lets hackers use a vulnerability in the app to install surveillance software on your phones. The WhatsApp voice calling feature is being used to call the target's device and even if the target doesn't pick up the call, the deed is done.

WhatsApp has noted that a buffer overflow vulnerability in the "WhatsApp VOIP stack" allowed for remote code execution "via a specially crafted series of SRTCP packets sent to a target phone number." Put simply, the attacker would make a WhatsApp call on your number and the vulnerability in the WhatsApp VOIP stack would let malware be installed on your device, whether or not you received the call. The call won't even show under missed calls as the hacker has the ability to remove it from call logs. 

The affected versions include WhatsApp for Android prior to v2.19.134, WhatsApp Business for Android prior to v2.19.44, WhatsApp for iOS prior to v2.19.51, WhatsApp Business for iOS prior to v2.19.51, WhatsApp for Windows Phone prior to v2.18.348 and WhatsApp for Tizen prior to v2.18.15.

Who has been affected by the WhatsApp security breach?

There is no clarity on who exactly has been affected by this breach. According to WhatsApp, it is too early to say, but it has shared this information with human rights groups such as Citizen Lab and Electronic Frontier Foundation (EFF) and select security vendors, in addition to the US Department of Justice.

According to a report in The New York Times, one of the persons targeted was a London-based lawyer who is helping a Saudi dissident in Canada, a Qatari citizen and a group of Mexican journalists and activists fight a case against the Israel-based NSO Group, which is being accused of being behind this attack. WhatsApp engineers have claimed that the digital footprint of this attack was similar to other tools used by the NSO Group. The lawyer said that his suspicions started growing after he started missing WhatsApp video calls from Swedish telephone numbers at odd hours.

Amnesty International has said that there is mounting evidence that these tools by NSO Group are being used by regimes to keep anti-establishment activist voices under control.

How to protect yourself from this vulnerability

WhatsApp has released an update to fix the vulnerability.

You will need to ensure that the Android variant of WhatsApp is version 2.19.134 or higher and for iOS devices, ensure that the app version is 2.19.51 or higher.

WhatsApp's response

WhatsApp has sent out an update which apparently fixed the flaw.

"WhatsApp encourages people to upgrade to the latest version of our app, as well as keep their mobile operating system up to date, to protect against potential targeted exploits designed to compromise information stored on mobile devices," a spokesperson said in a statement to AFP.

WhatsApp hasn't revealed how many users have been affected with this exploit as well as who had targetted them. The matter has been reported to US authorities as well as the Data Protection Commission (DPC) in Ireland.

Who is the NSO Group?

NSO Group is an Israeli tech firm which specialises in making cyber-surveillance tools and is notoriously called a 'cyber-arms dealer'. It has been accused of developing spyware for governments intent on snooping on activists and journalists. In 2016, researchers had found that the NSO Group were helping the UAE government to spy on an activist.

NSO Group is the brains behind the product Pegasus, which can reportedly switch on a target's camera and microphone as well as access data on the device. The software is able to infect a user's phone after a single click on a link in a fake text message grants it complete user access of the victim's phone to NSO's clients.

NSO Group claims that it makes software only for governments to help them fight crime and terror. According to a report in CNN, around 45 countries use NSO's Pegasus technology. NSO Group also claims that it has the power to disconnect its products from use if they are used beyond the purposes of crime and terror detection — something that's been dismissed by cyber-security experts.  

According to cybersecurity experts, regular WhatsApp users are most likely unaffected by this attack, but it's always a good idea to update your WhatsApp app to the latest version, just to be on the safe side.

Tech2 is now on WhatsApp. For all the buzz on the latest tech and science, sign up for our WhatsApp services. Just go to and hit the Subscribe button.

TechTarget's Announces “Best of Citrix Synergy” 2019 Award Winners - Associated Press

TechTarget's Announces “Best of Citrix Synergy” 2019 Award Winners - Associated Press

TechTarget's Announces “Best of Citrix Synergy” 2019 Award Winners - Associated Press

Posted: 24 May 2019 11:53 AM PDT

NEWTON, Mass.--(BUSINESS WIRE)--May 24, 2019--

Global technology media and purchase intent-driven marketing and sales services company TechTarget, Inc. (Nasdaq: TTGT) announced the winners of the Best of Citrix Synergy 2019 Awards at the Citrix Synergy 2019 conference being held this week in Atlanta and sponsored by Citrix, Inc.

TechTarget's ™ and staff appointed a team of experts and editors that selected winning products from all those that entered. The team judged the products according to their innovation, value, performance, functionality and ease of use.

The awards cover the following categories: Digital Workspace; Application, Access and Content Security; Storage; Networking and Infrastructure; and New Technology. The judges also awarded Best of Show to Veridium, VeridiumID 1.6.1.

The full list of winners were announced on along with extensive conference coverage.

Only products currently available for purchase were considered for categories other than the New Technology category. Products being demonstrated, that have not yet shipped but will ship by the end of 2019, were considered only for the New Technology category.

The Winners

Digital Workspace
Winner: ControlUp, ControlUp 7.4 & ControlUp Insights
Finalist: eG Innovations, Inc., eG Enterprise version 6.3.7

Application, Access and Content Security
Winner : Veridium, VeridiumID 1.6.1

Storage, Networking and Infrastructure
Winner: Forward Networks, Forward Enterprise 2.27

New Technology
Winner : ThinPrint, ezeep (Version for Windows Virtual Desktop)

Best of Show
Winner: Veridium, VeridiumID 1.6.1

About  is the premier source for information on desktop virtualization, application virtualization, and VDI. The site provides in-depth technical advice and information on the products, services and business strategies that can lead to successful implementations of desktop virtualization technologies in your organization. Access unbiased news analysis, a library of essential tips, informative learning guides, white papers and more -- all created in an effort to arm you with the tools and tactics you need to do your job successfully and make the right desktop virtualization technology decisions.

About TechTarget

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase intent insights that fuel efficient and effective marketing and sales activities for clients around the world.

TechTarget has offices in Boston, London, Munich, Paris, San Francisco, Singapore and Sydney. For more information, visit and follow us on Twitter @TechTarget.

(C) 2019 TechTarget, Inc. All rights reserved. TechTarget and the TechTarget logo are registered trademarks and Citrix is a registered trademark of Citrix Systems, Inc. and are trademarks of TechTarget. All other trademarks are the property of their respective owners.

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CONTACT: Garrett Mann

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SOURCE: TechTarget

Copyright Business Wire 2019.

PUB: 05/24/2019 02:42 PM/DISC: 05/24/2019 02:42 PM

Keysight Technologies Announces New Board Member - Associated Press

Posted: 24 May 2019 01:56 PM PDT

SANTA ROSA, Calif.--(BUSINESS WIRE)--May 24, 2019--

Keysight Technologies, Inc. (NYSE: KEYS), a leading technology company that helps enterprises, service providers and governments accelerate innovation to connect and secure the world, today announced that on May 23, 2019, the Board of Directors (the "Board") appointed Joanne B. Olsen as a director, effective immediately.

"We are delighted to welcome Joanne to Keysight's Board. She has a proven track record of execution in the technology industry. Joanne also shares our commitment to operational best practices and delivering greater value to our customers, shareholders, and employees," stated Ron Nersesian, president and CEO of Keysight. "We look forward to integrating her perspective and her contributions into the successful execution of our strategic plan."

Ms. Olsen most recently served as Executive Vice President of Global Cloud Services and Support of Oracle Corporation until her retirement in 2017. In that role, she drove Oracle's cloud transformation services and support strategy, partnering with leaders across all business units. She previously served as Senior Vice President and leader of Oracle's applications sales, alliances and consulting organizations in North America. Ms. Olsen began her career with IBM, where, over the course of more than three decades, she held a variety of executive management positions across sales, global financing and hardware.

Ms. Olsen received a B.A. in Mathematics and Economics from East Stroudsburg University. Ms. Olsen currently serves as a director on the public boards of Ciena Corporation and Teradata Corporation.

About Keysight Technologies

Keysight Technologies, Inc. (NYSE: KEYS) is a leading technology company that helps enterprises, service providers and governments accelerate innovation to connect and secure the world. Keysight's solutions optimize networks and bring electronic products to market faster and at a lower cost with offerings from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments. Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets. Keysight generated revenues of $3.9B in fiscal year 2018. More information is available at

Additional information about Keysight Technologies is available in the newsroom at and on Facebook, LinkedIn, Twitter and YouTube.

Source: IR-KEYS

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SOURCE: Keysight Technologies, Inc.

Copyright Business Wire 2019.

PUB: 05/24/2019 04:05 PM/DISC: 05/24/2019 04:05 PM

PCI Pal Awarded Best PCI Compliance Provider at CNP 2019 - Odessa American

Posted: 24 May 2019 05:02 AM PDT

CHARLOTTE, N.C.--(BUSINESS WIRE)--May 24, 2019--

PCI Pal, the secure payments solution provider for contact centers, has again been recognized by the CNP 2019 Awards as Best PCI Compliance Provider by both judges and customers. This is the third consecutive year the company has been recognized by the CNP Awards for its dedication to ensuring PCI compliance for merchants.

"We're delighted to be recognized by the CNP Awards again, and especially to have been chosen by our customers and peers," said James Barham, CEO, PCI Pal. "We pride ourselves in safeguarding the reputation of local and global brands that engage with customers by phone, and this award provides validation for the hard work of the entire team."

PCI Pal was also recognized for the second consecutive year at the PCI London Awards for Excellence, as well as the Card and Payments Awards and the Credit and Collections Technology Awards for its work with customers. It was also recertified and awarded PCI DSS c3.2.1 certification for the seventh consecutive year, the most stringent information security standard required by leading credit card providers.

Barham continues, "The difference in our contact center solutions is that they are made by contact center people. We have designed our technology with that in mind, ensuring security and compliance while empowering our customers to maintain the highest levels of customer experience."

For more information visit


PCI Pal is a specialist provider of secure payment solutions for contact centers and businesses taking Cardholder Not Present (CNP) payments. PCI Pal's globally accessible cloud platform empowers organizations to take payments securely without bringing their environments into scope of PCI DSS and other card payment data security rules and regulations.

With the entire product portfolio served from PCI Pal's cloud environment, integration with existing telephony, payment, and desktop environments are simple and light-touch, ensuring no degradation of service while achieving security and compliance.

PCI Pal has offices in London, Ipswich (UK) and Charlotte NC (USA). For more information visit or follow the team on Twitter:

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SourceCode Communications for PCI Pal




Copyright Business Wire 2019.

PUB: 05/24/2019 08:02 AM/DISC: 05/24/2019 08:02 AM

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The VoIP services market is expected to foresee continuous growth in the coming years due to cost effectiveness, improving network infrastructure across the globe - Market Reporter

Posted: 24 May 2019 06:09 AM PDT

Rising demand for affordable communication services across the globe and improving wireless and wired network infrastructure is fuelling the growth of voice over internet protocol (VoIP) services market. Voice over Internet Protocol (VoIP) is a methodology used for communication. It uses various technologies such as IP telephony, voice over broadband, and internet telephony among others to provide communication services over a packet switched network (IP data network). In order avail VoIP services major components are VoIP software, network and terminal equipment. Additionally, the network component s consist of several other components such as gateways, switches, routers and others to carry voice and data content over the IP based network. The terminal equipment can be a regular telephone, VoIP phone, computer or mobile phone. There are several protocols used to implement VoIP services such as H.323, Session Initiation Protocol (SIP), Inter Asterisk eXchange (IAX), Real Time Protocol (RTP), and Media Gateway Control Protocol (MGCP), among others.

The major factor contributing the growth of VoIP services market is its price performance. Additionally, these services provide features such as rich media and voice quality and phone number portability. Moreover, VoIP is capable of providing service mobility, integrated applications, user control interface and other rich features. VoIP services are easy to install, use and troubleshoot. The VoIP services finds its application across end-use segments such as residential (consumer market), mobile network providers and corporate.

The research study titled "VoIP Services (End-use – Corporate Consumers and Individual Consumers) Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2014 – 2020" provides in-depth analysis of the market and related sub-segments. The report strategically focuses on market segments such as configuration, call types and end-use. In addition, this report provides market insights and data about the size and growth of each segment. The report includes detailed analysis of prevalent market trends and also company profiles of key players. To provide better understanding of the competition in the market, the report provides competitive analysis of dominant companies in the market, value chain analysis, Porter's five forces model analysis and market attractiveness analysis. The study on the global VoIP services market has been conducted with an objective of providing thorough coverage of the underlying technological and economic issues driving the market.

The VoIP services market is expected to foresee continuous growth in the coming years due to cost effectiveness, improving network infrastructure across the globe and rising demand for smart devices and mobility among the corporate and individual consumers. Additionally, the rising competition among the telecommunication service providers and internet service providers across the industry is fueling the growth of the market in terms of product and service differentiation. Moreover, the transition from circuit switched networks to packet switched networks; the market has been witnessing a shift from traditional telephony using CDMA or GSM to VoIP services using cellular networks such as 3G and 4G.

The report aims to provide a comprehensive overview of market data and trends in North America, Europe, Asia Pacific and Rest of the World (RoW) for emerging VoIP technologies. The report identifies factors driving and restraining growth and future business opportunities in the global VoIP services business.

The report also provides a section on the competitive landscape, wherein the market share analysis of leading players of the global VoIP services market, in terms of percentage share in 2013 has been discussed. The report concludes with detailed profiles of major players in the global VoIP services market such as 8×8, Inc., Vonage Holdings Corp., Nextiva, Inc., InPhonex LLC, RingCentral, Inc., Microsoft Corporation (Skype), Viber Media S.r.l and iNet Telecom Ltd.

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VoIP Software Market Is Booming across the World by Major Vendors like AVOXI, 3CX, Digium, Cisco,, ZoiPer, CloudCall, Talkroute, OnSIP - Investor Strategy

Posted: 23 May 2019 11:42 PM PDT

The Voice over Internet Protocol (VoIP) is being driven by the growth in advanced technology and the development of a wireless mobile communication system. In addition, the increase in the number of portable devices that has led to the development is also giving rise to the growing demand for VoIP services. The companies that provide VoIP services are also constantly updating their services to compete in the global VoIP service market. The availability of high-speed Internet infrastructure to accelerate the process of both individual and business operations is also contributing to the growth of the global VoIP services market.

Report Consultant's analysts forecast the VoIP Software Market is expected to grow at an impressive CAGR by 2026.

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Top Key Players of VoIP Software Market:

  • AVOXI,
  • 3CX,
  • Digium,
  • Cisco,
  • com,
  • ZoiPer,
  • CloudCall,
  • Talkroute,
  • OnSIP,
  • Line2

The global VoIP Software Market for its agrarian enzymes has been segmented into Europe, Asia-Pacific, North America, Middle East & Africa and Latin America on the basis of geographical segmentation. The important region of the global market is further revealed along with the reason behind its development. The key factors of the specified regions are provided, which is enticing this market towards its tremendous growth.

Market segment by Application, the market can be split into

  • PC Terminal
  • Mobile Terminal

This research study gives a sneak-peak through the summary which comprises of the overall data such as, segments, sub-segments, infographics, charts, tables, and diagrams. The research also helps in probing the VoIP Software Market in its forecast period. The study explores and estimates the modest landscape, popular business models and the apparent innovations in offerings by major players in the coming years.

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Reasons for Buying this Report

  • This report provides pin-point analysis for changing competitive dynamics
  • It provides a forward-looking perspective on different factors driving or restraining the market growth
  • It provides a six-year forecast assessed on the basis of how the market is predicted to grow
  • It helps in understanding the key product segments and their future
  • It provides pin point analysis of changing competition dynamics and keeps you ahead of competitors
  • It helps in making informed business decisions by having complete insights of market and by making an in-depth analysis of market segments

If you have any special requirements, please let us know and we will offer you the report as you want.

Table of Content:

Chapter 1. Market Overview of VoIP Software Market

Chapter 2. Competition Analysis by Players

Chapter 3. Company (Top Players) Profiles

Chapter 4. VoIP Software Market Size by Type and Application

Chapter 5. US Market Status and Outlook

Chapter 6. EU Development Market Status and Outlook

Chapter 7. Japan VoIP Software Market Development Status and Outlook

Chapter 8. China Market Status and Outlook

Chapter 9. India Market Status and Outlook

Chapter 10. Southeast Asia Market Status and Outlook

Chapter 11. Market Forecast by Region, Type and Application

Chapter 12. VoIP Software Market Dynamics

Chapter 13. Market Effect Factor Analysis

Chapter 14. Research Finding/ Conclusion

Chapter 15. Appendix

VoIP's Big Security Problem? It's SIP -

VoIP's Big Security Problem? It's SIP -

VoIP's Big Security Problem? It's SIP -

Posted: 05 Dec 2018 12:00 AM PST

IP Phones

Chances are, your users haven't heard of Session Initiation Protocol (SIP) outside of any meetings you may have had with them concerning your company's telecommunications. But, in fact, SIP is probably involved in nearly every phone call they make. SIP is the protocol that makes and completes telephone calls in most versions of Voice-over-IP (VoIP), whether those calls are being placed on your office phone system, your smartphone, or on applications such as Apple Facetime, Facebook Messenger, or Microsoft Skype.

IT Watch bug art When you make a call, it's SIP that contacts the receiving device, agrees on the nature of the call, and makes the connection. After that, another protocol (there are several) carries the content of the call. When the call is over and the parties disconnect, SIP is again the protocol that terminates the call. This may not sound like much of a security issue, but in fact, it is.

That's because SIP wasn't originally designed to be secure, which means it's easily hacked. What even most IT professionals don't know is that SIP is a text-based protocol that closely resembles HyperText Markup Language (HTML), with addressing that resembles what you'll encounter in a typical email's Simple Mail Transfer Protocol (SMTP). The header includes information about the caller's device, the nature of the call that the caller is requesting, and other details necessary to make the call work. The receiving device (which can be a cell phone or a VoIP phone, or perhaps a Private Branch Exchange or PBX), examines the request, and decides whether it can accommodate it or whether it can only work with a subset.

The receiving device then sends a code to the sender to indicate that the call is either accepted or that it's not. Some codes may indicate that the call can't be completed, much like the annoying 404 error you see when a webpage is not at the address you requested. Unless an encrypted connection is requested, all of this takes place as plain text that may travel across the open internet or your office network. There are even tools readily available that will let you listen in on unencrypted phone calls that use Wi-Fi.

VoIP residential and business telephone lines in the United States from 2010 to 2018, in millions

Protecting a SIP Call

When folks hear that an underlying protocol isn't secure, they often give up on it. But you don't have to do that here, because protecting a SIP call is possible. When a device wants to make a connection to another SIP device, it uses an address such as this: SIP:user@domain. You'll notice this looks a lot like an email address except for the "SIP" at the beginning. Using such an address will let a SIP connection set up a phone call but it won't be encrypted. To create an encrypted call, your device needs to use an address that's slightly different: SIPS:user@comain. The "SIPS" indicates an encrypted connection to the next device using Transport Layer Security (TLS).

The problem with even the secure version of SIP is that the encrypted tunnel exists between devices as they route the call from the beginning to the end of the call but not necessarily while the call is passing through the device. This has proven to be a boon to law enforcement agencies and intelligence services everywhere because it makes it possible to tap VoIP phone calls that might otherwise be encrypted.

It's worth noting that it's possible to separately encrypt the contents of a SIP call so that, even if the call is intercepted, the contents can't be easily understood. An easy way to do this is to simply run a secure SIP call through a virtual private network (VPN). However, you'll need to test this for business purposes to ensure your VPN provider is giving you enough bandwidth in the tunnel to avoid call degradation. Unfortunately, the SIP information itself can't be encrypted, which means that the SIP information can be used to gain access to the VoIP server or the phone system by hijacking or spoofing a SIP call, but this would require a rather sophisticated and targeted attack.

6 Things to Consider Before Choosing a Business VoIP Service for Your SMB

Setting Up a Virtual LAN

Of course, if the VoIP call in question is something involving your company, then you can set up a virtual LAN (VLAN) just for VoIP and, if you're using a VPN to a remote office, then the VLAN can travel over that connection as well. The VLAN, as is decribed in our story on VoIP security, has the advantage of effectively providing a separate network for voice traffic, which is important for a number of reasons, including security, since you can control access to the VLAN in a variety of ways.

Problem is, you can't plan on a VoIP call coming from within your company, and you can't plan on a call that originated as VoIP coming in through your phone company's central office switch, if you're even connected to one of those. If you have a telephony gateway that accepts SIP calls from outside your premises, then you'll need to have a SIP-capable firewall that can examine the message contents for malware and various types of spoofing. Such a firewall should block non-SIP traffic and should also be configured as a session border controller.


Preventing Malware Intrusion

Like HTML, a SIP message can also direct malware into your phone system; this can take more than one form. For example, a bad guy can send you an Internot of Things (IoT)-like attack that plants malware on phones, which can then be used to send information to a command-and-control server or to pass on other network information. Or such malware can spread itself to other phones and then be used to shut down your phone system.

Alternatively, an infected SIP message can be used to attack a softphone on a computer and then infect the computer. This has happened to the Skype client for the Apple Macintosh and it likely could happen to any other softphone client, too. This is an eventuality that's becoming more and more likely as we see a burgeoning number of softphones emerging from multiple VoIP and collaboration vendors, including the likes of Dialpad, RingCentral Office, and Vonage Business Cloud, among several others.

The only way to prevent such attacks is to treat your organization's VoIP system with just as much security concern as you do your data networks. This is somewhat more of a challenge, if only because not all security products are SIP-aware, and because SIP is used in more than just voice apps—text and video conferencing being just two alternative examples. Likewise, not all VoIP network providers can detect bogus SIP calls. These are all questions you'll need to address with each vendor prior to engaging.

However, you can take steps to configure your endpoint devices so that they require SIP authentication. This includes demanding a valid Uniform Resource Identifier (URI) (which is like the URL that you're used to), a username that can be authenticated, and a secure password. Because SIP depends on passwords, this means you'll have to enforce a strong password policy for SIP devices, not just for computers. Finally, of course, you'll need to make sure that your intrusion detection and prevention systems, whatever they happen to be on your network, understand your VoIP network as well.

All of this sounds complex, and to some extent it is, but it's really just a matter of adding the VoIP conversation to any purchasing conversation with a network monitoring or IT security vendor. As SIP grows to an almost ubiquitous state in many business organizations, vendors of IT management products will put more and more emphasis on it, which means the situation should improve as long as IT buyers make it a priority.