Monday, October 14, 2019

What is a Virtual Phone Number? - The Urban Twist

What is a Virtual Phone Number? - The Urban Twist

What is a Virtual Phone Number? - The Urban Twist

Posted: 03 Oct 2019 05:51 PM PDT

Telephone numbers usually get tied with telephones or a specific device. These numbers used to only work with a phone line that's connected from a telecom carrier to the physical phone device through telephone cables. Calls made to these numbers are sent only to the specific connected device. 

On-premise PBXs were used to add flexibility; however, for routing purposes, these devices remained tied to business telephone numbers. Things changed when the virtual phone number got introduced. 


What are virtual phone numbers? 

Otherwise known as an access number or direct inward dialing (DID), virtual phone numbers are numbers that are not directly linked to a traditional phone line. These numbers will get designed and programmed to route all incoming calls to a pre-set phone number chosen by the user. 

These numbers support call-forwarding services and long-distance call services without incurring IP telephony long-distance charges. IP telephony, on the other hand, is an umbrella term to refer to a host of technology. It uses the Internet Protocol's packet-switched connections to exchange fax, voice, and additional information carried over a Public Switched Telephone Network's (PSTN) circuit-switched connection. 

How does a virtual call happen? 


A virtual phone number allows a user in a particular area code to call a user with an IP telephony in different area code, without incurring long distance charges. The process is similar to calling a local number. 

This process happens when a voice over IP (VoIP) user requests from their service provider to assign them a number within a specific area code. When another user in that area code calls a provider-assigned number, the call is sent and received like a local call. 

How can you get an online phone number?

The good thing with virtual landlines is you won't need an actual telephone unit or a specific device to receive calls. You can take calls from your mobile device, desktop, or laptop. Calls are seamlessly received as long as these devices have Internet connections.  

On top of that, these virtual numbers are easily obtainable. There's no need for the installation of telephone wires. You can purchase a virtual phone number from your virtual phone system provider. 

Businesses can buy new numbers to assign as company telephone numbers from an online admin account. They can still use their existing phone numbers. All the virtual number service provider has to do is port the business' old phone numbers from their traditional telephone provider.  


How long are virtual phone numbers?

Virtual numbers follow the format of traditional numbers. A US landline number has ten digits, with the first three digits representing the designated area code. 

While traditional landlines observe this format strictly, virtual phone numbers don't. You can be present in a specific locale or area by buying virtual numbers with that locale's area code. You can do this even if you don't have a physical office in the said area. 

Your phone number's first three-digits can also be a toll-free number identifier. Mostly toll-free numbers have an 800 prefix, with others start from 844, 855, 866, 877, and 888. These prefixes are significant if you want your business to have a better national presence. 




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Best Small Business Phone Services - Small Business Trends

Best Small Business Phone Services - Small Business Trends

Best Small Business Phone Services - Small Business Trends

Posted: 18 Sep 2019 12:00 AM PDT

Can you hear me now? That phrase is one we all utter, most frequently from mobile phones. But when it comes to small business phone services, we sometimes hear it from landlines and VOIP phones.

We have to keep up with voicemail and text messaging.  What we really want is small business phone services to keep up with us, not the other way around.

In this post, we highlight best of class in small business phone services that owners will want to check out. Some of them save time, effort, money or a combination of those. Some say you can't have all three, but you can.

Here are just a few of the many features the following small business phone service providers offer growing companies: voice-over-internet-protocol otherwise known as VOIP, voicemail, call forwarding, 3-way calling, conference calling, web conferencing, call following (no, not stalking), voicemail to text or email, voice transcription, and toll-free numbers.

We've updated this article as of July 2018 to remove some services that are no longer active and added some others.

List: Best Small Business Phone Services

Nextiva is a powerful small business phone system. You can get toll-free numbers and an auto attendant to answer calls 24/7 along with many other features. There's a fantastic app for audio and video calls and chats.  You can also purchase phonesets for a full voice-over-internet-protocol (VOIP) phone system.  Nextiva is really unified communications, bringing voice and other forms of communication together.  For example, voicemails can be sent as an audio file to your email, for ease of checking messages especially when traveling. Feature We Like: its product leadership — Nextiva has a broad feature set and the company keeps expanding it adding business analytics, a CRM platform and more. You also get a dedicated account representative for great service.

Grasshopper became known by positioning itself as the professional, but very hip virtual small business phone service.  Grasshopper is a "virtual phone system" meaning that you can get phone numbers, voicemail, call forwarding, etc. independent of phone hardware. This is great for branding and to make your phone help make your small business presence look big.  Originally a fun startup in the Boston area, the company was purchased by IT giant Citrix back in 2015.  It has 350,000 customers today. No free trial, but offers a 30-day money back guarantee. Feature We Like: Faxes emailed as PDFs.

RingCentral is a full VOIP service aimed at small business. RingCentral started as a bootstrapped startup. After investment by Cisco it completed an IPO in 2013 and is a publicly traded company (NYSE:RNG). In addition to VOIP, RingCentral offers a virtual PBX, voicemail and more.  You can get unlimited phone and fax using an app or via hardware you purchase from RingCentral.  Currently it offers a 15-day free trial for new subscribers. Feature We Like: Flexible answering rules so you can specify hours and days that work for your company and employees. is a VOIP phone service and virtual cloud phone offering.  In addition to having a great domain name, the company keeps its site and offering well organized.  It has one of the easiest-to-read list of features we've seen.  Be careful navigating the pricing table — the default pricing limits the number of minutes per month per plan.  Unlimited minutes are extra, so be sure to check the pricing carefully to avoid surprises, as unlimited minutes jack up the price. No free trial, but a 30-day guarantee. Plans start at $9.99/month paid annually for the entry level plan.  Feature We Like: Click to Call option with buttons for the web or email signature.

Freedom 800 is a virtual phone system in the cloud. This small business phone service has a user-friendly website with instant number activation and a 30-day free trial. Then plans start at $9.95/month for limited minutes.  This service is not as full-featured as some of the others. But if you are a startup looking for a bare bones virtual phone system at low prices, this might be a good place to start. Feature We Like: Availability Scheduling. You can specify the times when you want calls forwarded, or not.

Line2 is a small business phone service formerly known as Toktumi.  It is a virtual phone system you can use with a computer, tablet or mobile phone. The company's website seems to position this service for entrepreneurs who want to quickly add a business phone line to separate their business communications from personal (hence the name "line 2").  With rock bottom prices, and a streamlined feature set, it's ideal for startups, entrepreneurs running side businesses, online entrepreneurs, and workers in the gig economy.  There is a 7-day free trial.  Feature We Like: A widget to get texts directly from people visiting your website — even included in the lowest plan.

Skype is the original "disruptor" that showed the world a different way to stay in touch, founded in 2003. It offers a way to communicate via text, voice and video using a computer. Skype lacks the sophisticated features of a small business phone system. While it is good for making and receiving calls and chat messages, it doesn't have an automated attendant, true voicemail, and other features small businesses need to manage their phone presence.  Today Skype is owned by Microsoft and goes through frequent updates – not always received positively.  Skype is free, but a few features, such as calling to and from mobile or landline phones, require a subscription. Feature We Like:  Skype has 300 million active monthly users (reported in 2016).  Many entrepreneurs and freelancers use Skype.  That means trying to reach someone through Skype for business is relatively easy because chances are they already use it.

Skype small business phone service - list of small business phone service providers

Ooma is a "smart communications platform" for businesses and consumers. A publicly traded company (NYSE:OOMA), it offers small business phone services for $19.95 per user per month currently.  The plan comes with unlimited calling in North America and Puerto Rico.  No contracts are required. Oooma offers VOIP phone and conference hardware which are an additional one-time cost.  Feature We Like:  HD voice quality.

Evoice is a virtual small business phone service that says you can "Add an Extra Phone Line to Your Mobile Phone for Business Calls." This service offers an automated attendant to answer calls, voicemail to text, toll free numbers, music on hold, and call routing (follow me type of feature). It's essentially what you would expect of a virtual phone system. There is a 30-day free trial. Feature We Like: Integrates a live receptionist answering service option for those who need it (extra charge).

Vonage originally was known for its residential consumer offering that disrupted the telecom landline marketplace.  However, Vonage also offers a small business phone service. Vonage is a publicly traded company (NYSE:VG) and according to recent investor presentations, their growth focus seems to be on midsize and enterprise businesses, with less emphasis on small business customers.   Feature We Like: Simultaneous Ring which will simultaneously ring up to 5 other phones to reach you.

Kall8 is a little different from some others on this list of small business phone services because its primary focus is as a toll free number service. It touts itself as a way to direct and track online ad campaigns to toll free numbers.  Along with it, Kall8 also offers basic phone service features such as voicemail and call forwarding. Prices start at $2.00/month per number. Vanity numbers and local numbers cost more.  Add to that a per minute rate of roughly $.06 to .07 per minute. You could easily use this service to tie a Google Ad campaign to a phone number and allow you to track which ad performed best.  Feature We Like: The online tools for tracking.

FreedomVoice has two main offerings:  Cloud Phone (VOIP) and Cloud Number (virtual phone system).  The company says it has 250,000 small business customers.  They offer a 30-day free trial for Cloud Number, then $9.95/month for limited minutes. CloudPhone, which includes a VOIP phone, starts at $29.95 per month. Feature We Like: Nice guided signup on the website for both services – very clear.

8×8 is a cloud business phone system you can use with VOIP phones that 8×8 sells. 8×8 also offers apps so the team can make and receive calls on a desktop computer or mobile device. It offers the standard virtual phone features including voicemail, automated attendant, call forwarding and so on.  8×8 serves small to large businesses, but the focus seems to be larger businesses as it is pricey compared with some others on this list. Prices start at $29.95 per user per month.  Feature We Like: 8×8 Academy, which is a meaty training center.

Ninja Number claims to be the world's first artificial-intelligence powered virtual phone system.  Some of the features are a bit different from competitive offerings so study them carefully.  Plans start at $9.95/month for unlimited minutes.  There's also a "no credit card" free trial. Feature We Like: Offers a conversational interface to walk you through getting set up.  Then the software evaluates your communication patterns and makes recommendations, including telling which calls you need to return.

Ninja Number small business phone services provider

Google Voice. Google seems to have a product for everything, and "virtual phone" is no exception. You get one number for voice, messages, voicemail, call routing. You use Google Voice with a computer, tablet or smartphone.  Google Voice has limited features when compared with other small business phone service providers. It offers value for professionals who use Google products and want to organize voicemail and call records in an inbox interface. Do not mistake it for one of the full-fledged, small business phone services, however. For instance, if you need help you'll have to go to a Google Forum. Feature We Like: Free U.S. based phone number. Voicemail transcription so you can read messages in your inbox.

American Voicemail offers a wide range of voicemail features, but also includes fax receiving and fax-to-email as well as a virtual phone system to manage your company's telephone presence. Has some unusual features, such as a service that lets you send and receive text messages on landlines. Packages start at $8.95 a month, flat rate, with no per minute charges. No free trial but advertises "first month free." Feature We Like: Automated Question and Answer Voicemail.  This feature, which costs additional, asks your callers questions, one at a time, and records their answers. Great for taking surveys or phone orders.

Workeasy is focused on being voicemail for growing businesses.  They also offer a toll-free virtual phone number service. No free trial, starts at $19.95/month. Note that some features that are all-included in the price of other packages (such as auto attendant greeting) have an add-on fee. So compare prices carefully. Feature We Like: Voice talent service – they'll provide a professional to record your voice message for you. [Note:  service appears to be gone.]

Voiceshot positions itself as your virtual receptionist helping to manage your calls. It offers a free trial and rates start at $12/month with limited minutes.  Feature We Like: It has a group texting function (as in text messages/SMS). It also has group outbound calling (think "get out the vote" type messages – love 'em or hate 'em).

CallHippo is one of the small business phone service providers with a distinct international focus. It calls itself an "Intelligent Virtual Phone System." CallHippo does a great job of telling you what you as the user can accomplish with its system (as opposed to simply telling what its technology is or does). Even its live chat starts by saying "Hey, how about setting up your phone system in less than 3 minutes?"  Feature We Like: Focuses on workflow, highlighting the third party apps it integrates with. It sees phone as part of a continuum of customer processes in your company.

Neobits is a reseller of phone systems for the small to midsize business. It offers business phones from well known brands like Panasonic. The company specializes in helping design phone system solutions for specific requirements, especially in the VOIP category. Feature We Like: When you need actual phone hardware to go with your small business phone service providers, this site is a good resource and store.

VirtualPBX offers a hosted PBX service aimed at users who already have VoIP phones or want to use a low-cost VoIP service. They have a free 14-day trial and plans start at $12.99/month for limited minutes. Feature We Like: The website explains VOIP and PBX details really well, so you know what you're getting.

Let us know in the comments if you want to suggest an addition to our list of small business phone services. We'd love to hear about it.  We'll check it out. 


Dialpad Sell - Packs a Real Punch - UC Today

Dialpad Sell - Packs a Real Punch - UC Today

Dialpad Sell - Packs a Real Punch - UC Today

Posted: 14 Oct 2019 07:48 AM PDT

Dialpad Sell – Packs a Real Punch

Powered by a USD 3 million in funding from Google Ventures, Dialpad was founded in 2011. The company is based out of San Francisco and brings together several key elements (engineering, design, customer service, and sales & marketing) to radically impact business telephony. Dialpad creates business messaging and conferencing solutions which run on VoIP technology, and is heavily engaged in bringing automation to legacy sales communication systems.

Dialpad's newest product in this space is Dialpad Sell, a cloud-based service which uses voice recognition techniques and machine learning algorithms to transcribe sales conversations, assess customer sentiment, recommend sales plans & programs, and analyse call records. Dialpad Sell was created by leveraging the company's acquisition of TalkIQ.

Inside Dialpad Sell

Let's look at Dialpad Sell's massive roster of features:

Real-time answering – The software's voice Intelligence capability equips sales reps with all the data they need, as well as training to confidently take a call; and it helps that all of this is happening in real-time.

CRM integration – Every call, text, or meeting record is immediately linked to your Customer Relationship Management (CRM) system.

Rapid ramp-up capabilities – The instant user provisioning and live coaching ensures that sales reps can quickly master the ropes and start calling.

Voicemail dropping – You can leave a pre-recorded message in your prospect's/customer's inbox, keeping the conversation alive.

Multiple integrations – There are native integrations with all major players, including Hubspot, Salesforce, G Suite, Office 365, Slack, and more.

Listening-in – You can listen to your reps talking to your customers, joining in or even taking over via Dialpad's Live Coach™ feature.

Multi-device support – With Dialpad Sell, you can easily shift across devices – laptops, smartphones, and tablets – with just a single click. This is also applicable for Post Call Automation; you can automatically log call summaries in the Salesforce or HubSpot platform, generating automated call notes with key takeaways and action items.

Robust analytics – The Dialpad Sell solution offers several analytics-based sub-features:

  • Real-time metrics on call volumes, leader boards, and other performance elements in your entire team.
  • Trends tracking using Voice Intelligence-based keyword search
  • Better coaching powered by call volume, top moment, and sentiment tracking
  • Detail call history analysis with transcripts and moments tracking to give you the big picture
  • IT insights to assess call rating scores, usage patterns, and team leader boards

Sentiment analysis – The Live Sentiment Analysis feature evaluates conversations to check in on how a live call is going, what your customers are feeling in real-time, with a dashboard mapping sentiment across all the calls. This helps to extract critical insights and quickly identify problem areas.

Real-time recommendations – Dialpad's Real-Time Recommendations offers sales reps and contact centre agents all the details they need to assist prospective and existing customers.

Why Dialpad Sell Makes a Difference

Dialpad Sell is billed by the company as "the first true real-time speech recognition product on the market." In many ways, this holds true, given that the solution brings together several tools into one singular space.

Three things stand out for Dialpad Sell: its robust voice intelligence, the layered real-time capabilities, and an extensive analytics library. What's more, it uses machine learning to assess initial pronunciations with 80% accuracy, and consistently improves recognition quality over time. The entire sales lexicon can be customised to quickly adapt to industry/product-specific words and phrases.

What We Think

There's no doubting it – Dialpad Sell is a standout solution in its category. In fact, the biggest differentiator is the coaching component. Traditionally, sales teams have found it hard to effectively coach sales reps in a manner that ensures conversations are in-sync with customer expectations. "One of the hardest things for new hires is getting on those first calls, as they are super nervous. This is a way you can utilise technology to say 'your best sales rep is there, over your shoulder to help you as you have that conversation'," said Dialpad's Chief Strategy Officer, Dan O'Connell.

Dialpad's Live Coaching feature with its voice recognition, voice intelligence, and customer sentiment analysis, takes new agent coaching to a whole new level – you can actually train your reps to perform better in real-time, mapping response to customer interaction trends. Further, the analytics feature can significantly impact future calling standards, offering detailed and accurate interpretations.

Finally, we think another big plus is that Dialpad Sell is mobile native, meaning your salespeople – wherever they are, on whichever device – can offer the same customer service quality.


“Global and United States VoIP Market 2019 – Obihai , magicJack , ooma , Cisco , Plantronics , Polycom , G-Cord “ – Industry News Reports - Industry News Reports

“Global and United States VoIP Market 2019 – Obihai , magicJack , ooma , Cisco , Plantronics , Polycom , G-Cord “ – Industry News Reports - Industry News Reports

“Global and United States VoIP Market 2019 – Obihai , magicJack , ooma , Cisco , Plantronics , Polycom , G-Cord “ – Industry News Reports - Industry News Reports

Posted: 14 Oct 2019 03:37 AM PDT

Global and United States VoIP Market

Global and United States VoIP Market Information, Segmentation, Historical Research, Analysis and Forecasting to 2025

The Global and United States VoIP Market report is a comprehensive document that offers an in-depth overview of the market. This report will be providing a blueprint of the market with various essential aspects of the same. The study diversifies the market in terms of application, products, uses, and geographic regions. Representing a thorough value chain analysis, the report assesses the array of region-specific applications established by the industry. To find out the market potential for ABC in the international setting, the analysis probes into the development landscape and competitive landscape demonstrated by the geographic regions.

The Globally Top Players/Manufacturers Covered here: Obihai , magicJack , ooma , Cisco , Plantronics , Polycom , G-Cord ,

The analysis of the report is based on industry figures and technical data sourced by industry professionals, industry analyst, and industry participants who are involved in the value chain. Other essentials included in the report are recommendations for growth, investment feasibility analysis, trends analysis, opportunity analysis, investment return analysis, CAGR and SWOT analyses of contending companies. With the assistance of insights and inputs from marketing and technical experts, the analysis provides an objective assessment of the Global and United States VoIP Market .

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The report evaluates the scope of Global and United States VoIP Market that encompasses numerous components such as demands, production, analysis, size, sales, supply, definition, classification, specification, application, news, forecast trends, and industry policy. The analysis also encloses the value chain analysis of the market comprising several factors responsible for the development and limitations together with the major players in the market.

The Global and United States VoIP Market report also includes the information related to the industrial processes, foremost R&D initiatives, and cost structures of the market. Also, the new avenues they offer the market players have been stated in the Global and United States VoIP Market report.

Top Products are covers in this reports: Multi-Line , Single-Line ,

The Global and United States VoIP Market segments are broadly segmented based on the constant updates in the development parameters, quality parameters, reliability parameters, end-user demands, and applications. The research report also provides comprehensive forecast predictions based on the current forecast trends and manufacture analysis.

Market segment by users/end user and application are given here:   Household , Business , Others

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Global and United States VoIP Market study objectives are:

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  • Main Focus on the world's major Global and United States VoIP Market players, to study the sales, value, industry size and future expansions plans.
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Global VoIP Market Outlook, Growth by Top Company, Development and Growth Factors by Regions Overview to 2026 - Market Research Scoop

Posted: 11 Oct 2019 01:13 AM PDT

Global VoIP Market Research Report offers comparative and statistical analysis of present Global VoIP market trends, growth opportunities and scope. The historical statistics of VoIP Market, market size, share, price, demand and supply scenario is explained in detail. This study is segmented based on product type, varied applications and top regions. All market aspects pertaining to the latest trends, growth opportunities, end-users and Global VoIP Market overview are covered. The key information on sales volume, price, revenue and industry share of top VoIP players is presented in this study.

The Top VoIP Industry Players Are:

Liberty  Global
Shaw Communications
Time Warner Cable
Ring Central
AT & T
Microsoft (Skype)

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A special focus is provided on Global VoIP Market risk assessment, consumer demands, technological advancements, threats and market status. VoIP market fragment by regions include the United States, Europe, China, Japan, India, Korea, South East Asia and the rest of the world. Such details will help the Global VoIP industry players to plan future business strategies and discover the competitive structure. Furthermore, the market dynamics, production cost, gross margin analysis and actual product cost is reflected.

Types Of Global VoIP Market:


Applications Of Global VoIP Market:

Individual Consumers
Corporate Consumers

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• Major changes in Global VoIP industry situation, market dynamics and competitive structure are presented.

• Segmented market view based on product type, application and regions will provide precise market analytics.

• Historical, present and forecast Global VoIP industry prospects are analysed at depth.

• Industry growth trends, volume, sales margin, market share and growth strategies are explained.

• The market size, share, growth rate, dynamics and import-export details are covered.

Why choose this report?

Global VoIP Industry Research Report covers 360-degree fundamental market statistics. The competitive structure, market size, share, revenue analysis and trends are explained.

The product portfolio, specifications, industry plans & policies, and market scope is reflected. This is an all-encompassing study with key analysis of primary and secondary research.

The data sources are gathered through STATISTA, journals, trade associations, annual reports and government data. The primary data is collected with paid interviews from key opinion leaders and industry experts.

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