Tuesday, May 14, 2019

6 Ways That VoIP Can Revolutionize Your Business - CEOWORLD magazine

6 Ways That VoIP Can Revolutionize Your Business - CEOWORLD magazine


6 Ways That VoIP Can Revolutionize Your Business - CEOWORLD magazine

Posted: 14 May 2019 07:12 AM PDT

Voice over Internet Protocol (VoIP) is a voice calling technology that revolutionizes the way a business operates in many ways. Whether it's because of the immediate savings in long distance costs or the ability for VoIP to integrate with modern software platforms, businesses are opting to make the switch more than ever. In this article, we'll cover six of the ways VoIP is changing the way we do business.

1. VoIP Eliminates a Major Business Expense

Businesses that run call centers or need to collaborate with remote locations can realize a large savings by adopting a VoIP phone service. VoIP handles calls using the worldwide internet infrastructure, which means that calls to any location with internet service are effectively local calls. Long distance and international toll charges disappear from a VoIP service bill. The costs of maintaining phone-related equipment is also significantly reduced because VoIP phones connect directly to your existing local area network. When you add up the savings, they can be significant for large organizations.

2. VoIP Scales Quickly to the Size of Your Business

VoIP also scales much more inexpensively and quickly that traditional landlines. Landlines require separate equipment to support the number of individual phone lines you need in your building. If the number of lines needs to increase, you'll need to wait for the local phone company to install the infrastructure. With VoIP service, though, adding and removing phone lines is no more difficult than adding users with the VoIP service providers. The hardware you might need to the purchase is a VoIP handset for their desk. VoIP calls can be made from mobile phones and computers, so even additional handsets may not be necessary.

3. VoIP Calls Can Be Made in Many Ways

Landline phone technology uses a dedicated copper wire network to conduct voice calls, meaning that you're limited to using handsets that plug into that physical network. VoIP uses internet infrastructure which gives you many more options for making calls. Any internet connected device with a mic and speaker can serve as a phone. That means mobile devices, computers, and traditional desk phones can all serve as calling devices. Phone numbers are also easier to assign, change, and use in multiple locations with VoIP technology. This is because they are assigned to a user account rather than a physical landline.

4. Integrate Voice Data with Other Communication Channels

This is another common reason large organizations choose to switch to VoIP: Integration of their voice calling with other digital communication channels. Unified communication platforms are revolutionizing the way businesses collaborate and interact with the public, but analog landline technology isn't able to integrate with digital systems. VoIP phone service digitizes voice calls, which makes it possible to archive and merge them with other digital technologies. Call centers that want to merge phone records with other channels for tracking customer interactions have had success by switching to VoIP technology.

5. VoIP Service Is Easier to Maintain and Troubleshoot

As we've pointed out earlier, VoIP piggybacks onto existing local area network and internet infrastructure. The only VoIP specific hardware required are converter boxes that allow landline handsets to work with a VoIP service or internet-ready handsets designed for VoIP. VoIP does, however, require special software to place and receive calls with mobile devices and computers. Troubleshooting issues like call quality are similar to troubleshooting internet connections: Problems are usually configuration or software related. When hardware does fail, you can usually fix the problem on-site with your own tech support rather than wait for the local phone company to arrive.

6. Digital Voice Calling Enables More Features

Analog landline technology is limited when compared to the features and services digital voice calling enables. For example, a digital voice message is easily saved as an audio data file, allowing users to receive voicemail messages by text or email. This is more difficult with analog voice calls because the audio needs to be recorded, converted to digital data, and then saved to a file. The infrastructure was not designed for converting calls to other formats, so landline technology is generally limited to voicemail services that you access by phone. Digital calling through the internet also makes flexible call routing and forwarding much simpler because calls are not carried over specific wire connections.

These are the top ways that VoIP can change the way your business operates. Its combination of computer, internet, and mobile technologies has made it a compelling alternative to traditional landline service. You can explore these points in more detail by contacting a top VoIP provider about your options.


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WhatsApp discovers 'targeted' surveillance attack - BBC News

Posted: 13 May 2019 04:48 PM PDT

WhatsApp logoImage copyright Getty Images
Image caption WhatsApp has 1.5bn users, but it believed the attacks were highly-targeted

Hackers were able to remotely install surveillance software on phones and other devices using a major vulnerability in messaging app WhatsApp, it has been confirmed.

WhatsApp, which is owned by Facebook, said the attack targeted a "select number" of users and was orchestrated by "an advanced cyber-actor".

A fix was rolled out on Friday.

On Monday, WhatsApp urged all of its 1.5 billion users to update their apps as an added precaution.

The surveillance software involved was developed by Israeli firm NSO Group, according to a report in the Financial Times.

Facebook first discovered the flaw in WhatsApp earlier in May.

WhatsApp promotes itself as a "secure" communications app because messages are end-to-end encrypted, meaning they should only be displayed in a legible form on the sender or recipient's device.

However, the surveillance software would have let an attacker read the messages on the target's device.

Some users of the app have questioned why the app store notes associated with the latest update are not explicit about the fix.

Image copyright Twitter

"Journalists, lawyers, activists and human rights defenders" are most likely to have been targeted, said Ahmed Zidan from the non-profit Committee to Protect Journalists.

How do I update WhatsApp?

Android

  • Open the Google Play store
  • Tap the menu at the top left of the screen
  • Tap My Apps & Games
  • If WhatsApp has recently been updated, it will appear in the list of apps with a button that says Open
  • If WhatsApp has not been automatically updated, the button will say Update. Tap Update to install the new version
  • The latest version of WhatsApp on Android is 2.19.134

iOS

  • Open the App Store
  • At the bottom of the screen, tap Updates
  • If WhatsApp has recently been updated, it will appear in the list of apps with a button that says Open
  • If WhatsApp has not been automatically updated, the button will say Update. Tap Update to install the new version
  • The latest version of WhatsApp on iOS is 2.19.51

How was the security flaw used?

It involved attackers using WhatsApp's voice calling function to ring a target's device.

Even if the call was not picked up, the surveillance software could be installed. According to the FT report, the call would often disappear from the device's call log.

WhatsApp told the BBC its security team was the first to identify the flaw. It shared that information with human rights groups, selected security vendors and the US Department of Justice earlier this month.

"The attack has all the hallmarks of a private company reportedly that works with governments to deliver spyware that takes over the functions of mobile phone operating systems," the company said on Monday in a briefing document note for journalists.

The firm also published an advisory to security specialists, in which it described the flaw as: "A buffer overflow vulnerability in WhatsApp VOIP [voice over internet protocol] stack allowed remote code execution via specially crafted series of SRTCP [secure real-time transport protocol] packets sent to a target phone number."

Prof Alan Woodward from the University of Surrey said it was a "pretty old-fashioned" method of attack.

"A buffer overflow is where a program runs into memory it should not have access to. It overflows the memory it should have and hence has access to memory in which malicious code can potentially be run," he explained.

"If you are able to pass some code through the app, you can run your own code in that area.

"In VOIP there is an initial process that dials up and establishes the call, and the flaw was in that bit. Consequently you did not need to answer the call for the attack to work."

Who is behind the software?

The NSO Group is an Israeli company that has been referred to in the past as a "cyber-arms dealer".

While some cyber-security companies report the flaws they find so that they can be fixed, others keep problems to themselves so they can be exploited or sold to law enforcement.

The NSO Group is part-owned by the London-based private equity firm Novalpina Capital, which acquired a stake in February.

NSO's flagship software, Pegasus, has the ability to collect intimate data from a target device, including capturing data through the microphone and camera, and gathering location data.

In a statement, the group said: "NSO's technology is licensed to authorised government agencies for the sole purpose of fighting crime and terror.

"The company does not operate the system, and after a rigorous licensing and vetting process, intelligence and law enforcement determine how to use the technology to support their public safety missions. We investigate any credible allegations of misuse and if necessary, we take action, including shutting down the system.

"Under no circumstances would NSO be involved in the operating or identifying of targets of its technology, which is solely operated by intelligence and law enforcement agencies. NSO would not or could not use its technology in its own right to target any person or organisation."

Who has been targeted?

WhatsApp said it was too early to know how many users had been affected by the vulnerability, although it added that suspected attacks were highly-targeted.

According to the New York Times, one of the people targeted was a London-based lawyer involved in a lawsuit against the NSO Group.

Amnesty International, which said it had been targeted by tools created by the NSO Group in the past, said this attack was one human rights groups had long feared was possible.

"They're able to infect your phone without you actually taking an action," said Danna Ingleton, deputy programme director for Amnesty Tech. She said there was mounting evidence that the tools were being used by regimes to keep prominent activists and journalists under surveillance.

"There needs to be some accountability for this, it can't just continue to be a wild west, secretive industry."

On Tuesday, a Tel Aviv court will hear a petition led by Amnesty International that calls for Israel's Ministry of Defence to revoke the NSO Group's licence to export its products.

What are the unanswered questions?

  • How many people were targeted? WhatsApp says it is too early in its investigation to say how many people were targeted, or how long the flaw was present in the app
  • Does updating WhatsApp remove the spyware? While the update fixes the flaw that let this attack take place, WhatsApp has not said whether the update removes any spyware that has already infected a compromised device
  • What could the spyware do? WhatsApp has not said whether the attack could extend beyond the confines of WhatsApp, reaching further into a device and accessing emails, photos and more

"Using an app as an attack route is limited on iOS as they run apps in very tightly controlled sandboxes," said Prof Woodward. "We're all assuming that the attack was just a corruption of WhatsApp but analysis is still ongoing.

"The nightmare scenario would be if you could get something much more capable onto the device without the user having to do anything," he said.

The BBC has asked WhatsApp for clarification.

_______

Follow Dave Lee on Twitter @DaveLeeBBC

Do you have more information about this or any other technology story? You can reach Dave directly and securely through encrypted messaging app Signal on: +1 (628) 400-7370

Cloud Telephony Service Market Trends, Research Report With BroadSoft, Vox Telecom, Singtel, 8×8, Mitel, MegaPath, AVOXI, Dialpad And Other - The Market Research News

Posted: 14 May 2019 07:17 AM PDT

The cloud telephony service market report provides an in-depth overview of product specification, technology, product type and production analysis considering major factors such as revenue, cost, gross and gross margin. Analysis and discussion of important industry trends, market size, market share estimates are mentioned in the report. This research study helps the purchaser to understand the various drivers and restraints impacting market during the forecast period. Cloud telephony market report also delivers lists of the leading competitors and provides the insights strategic industry analysis of the key factors influencing the industry (Current Year Statistic Will Be Provided in Report).

Get Free Sample Copy of This Research Report

Cloud telephony is defined as a service which helps data and voice services to be functioned by the use of internet connection by replacing conventional phone line. It is an online communication system with on-demand service. It deals with different networks including Public Switched Telephone Networks (PSTNs) and VoIP phone systems. It has various features such as quick and easy setup, user friendly, secured and API integration to any CRM, business call tracking, call reports, 3rd party CRM integration, selectable virtual number and many more.

Report includes market shares of cloud telephony service market for global, Europe, North America, Asia Pacific and South America. The global market is fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market in order to sustain in long run.

Cloud Telephony Service Market Analysis On:

Market Segmentation On Industry

Marketing Strategies For Cloud Telephony Service Market

Market Survey On Global Industry

Marketing Communication By Cloud Telephony Service Market

Survey Research And Marketing Strategy For Globe

The global cloud telephony service market is expected to reach USD 42.3 million by 2025 from USD 30.7 million in 2017 and is projected to grow at a CAGR of 16.9% in the forecast period of 2018 to 2025. The renowned players in  cloud telephony service market are
  • Cisco
  • StarTele Logic
  • 8×8
  • AVOXI
  • BroadSoft
  • DIALPAD
  • Exotel Techcom Pvt. Ltd.
  • Go 2 Market India Pvt. Ltd.
  • Knowlarity Communications Pvt Ltd.
  • LeadNXT
  • Megapath
  • Microsoft Corporation
  • Mitel Networks Corporation
  • Natterbox Ltd.
  • NetFortis
  • Nextiva
  • NFON AG
  • NovaCloud Pty Ltd.,
  • NTT Communications
  • PortaOne, Inc.,
  • Redcentric plc.,
  • RingCentral, Inc.,

Other players are Singtel, Solutions Infini., Telviva, Tripudio Ltd., VoIPStudio, Vonage Intermedia.net, Inc., Vox Telecom and many more. The cloud telephony service market report contains data for historic year 2016, the base year of calculation is 2017 and cloud telephony service Industry forecast period is 2018 to 2025.  

In 2017 Extol launched cloud telephony services for stockbrokers to be SEBI-compliant. It is a cloud telephony platform which records every single conversation. It helps in business phone system via a virtual phone system.

  • In 2017, Servetel Communications Pvt. Ltd., launched cloud telephony services to India. It will increase the demand for advanced communications capabilities and bring a fresh new range of connectivity solutions into the field.

The cloud telephony service provides improved scalability to several key companies as they allow them to add-up several more channels. The cloud telephony services can also work without physical connection to any phone company since they function virtually.

Get TOC For Full Analysis Of Report

Market Drivers and Restraints:

  • Migration of telecom companies from traditional to IP networks. Rising access to electricity in developing countries
  • Cost-effective alternative to traditional telephony systems including PSTN and ISDN
  • Rising penetration of mobile devices
  • Increasing demand for SAAS tool.

Market Segmentation

  • The market is based on
  • Deployment type
  • Network
  • Application
  • End user industry
  • Geographical segments
  • Based on deployment type, the market is segmented into
  • Cloud
  • Hosted
  • Based on Enterprise, the market is segmented into
  • Small & Medium Enterprises (SMES)
  • Large Enterprises
  • Based on Network, the market is segmented into
  • Public switched telephone networks (PSTNs)
  • Voice over internet protocol (VoIP)
  • Based on Application, the market is segmented into
  • Conferencing
  • Multi-level IVR
  • Sales & marketing
  • Customer relationship management (CRM)
  • Based on End user Industry, the market is segmented into
  • Telecom And IT
  • BFSI
  • Government
  • Health Care
  • Media And Entertainment
  • Education
  • Retail, And Others
  • Based on geography, the market report covers data points for 28 countries across multiple geographies such as
  • North America
  • South America
  • Europe
  • Asia-Pacific
  • Middle East & Africa
  • Some of the major countries covered in this report are U.S., Canada, Germany, France, U.K., Netherlands, Switzerland, Turkey, Russia, China, India, South Korea, Japan, Australia, Singapore, Saudi Arabia, South Africa, and Brazil among others.
 Want Full Report? Enquire Here

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Data Bridge set forth itself as an unconventional and neoteric Market research and consulting firm with an unparalleled level of resilience and integrated approaches. We are determined to unearth the best market opportunities and foster efficient information for your business to thrive in the market. Data Bridge endeavors to provide appropriate solutions to the complex business challenges and initiates an effortless decision-making process.

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