Friday, June 14, 2019

“Desk Phones Market 2019 Deep Dive Strategy & Competition by Cisco Systems Avaya Mitel Networks Polycom Alcatel-Lucent Grandstream Networks Snom Technology NEC - Market Research Gazette” plus 1 more

“Desk Phones Market 2019 Deep Dive Strategy & Competition by Cisco Systems Avaya Mitel Networks Polycom Alcatel-Lucent Grandstream Networks Snom Technology NEC - Market Research Gazette” plus 1 more

Desk Phones Market 2019 Deep Dive Strategy & Competition by Cisco Systems Avaya Mitel Networks Polycom Alcatel-Lucent Grandstream Networks Snom Technology NEC - Market Research Gazette

Posted: 13 Jun 2019 12:02 AM PDT

Global Desk Phones Market Size, Status and Forecast 2018-2025, a comprehensive research study published by

Desk Phones are deployed by most of the small and medium size enterprises for performing their daily business operations. These phones offer users with enriched IP communication with outstanding audio quality. Moreover, these phones are connected with uninterrupted power supplies, owing to which any kind of failure will not hamper the communication process.

Better Resiliency of Desk Phones for Skype, IP PBX, and cloud services is turning to be the major factor which is responsible for driving the growth of Desk Phones market. Desk Phones are not dependable on any kind of operating system, which is another major factor driving the market growth in positive manner.

The global Desk Phones market is valued at xx million US$ in 2018 and will reach xx million US$ by the end of 2025, growing at a CAGR of 11% during 2019-2025. The objectives of this study are to define, segment, and project the size of the Desk Phones market based on company, product type, end user and key regions.

Download a Quick Sample PDF Brochure of this report at

This report studies the global market size of Desk Phones in key regions like North America, Europe, Asia Pacific, Central & South America and Middle East & Africa, focuses on the consumption of Desk Phones in these regions.
This research report categorizes the global Desk Phones market by top players/brands, region, type and end user. This report also studies the global Desk Phones market status, competition landscape, market share, growth rate, future trends, market drivers, opportunities and challenges, sales channels and distributors.

The following manufacturers are covered in this report, with sales, revenue, market share for each company:
Cisco Systems
Mitel Networks
Grandstream Networks
Snom Technology
Fanvil Technology

Market size by Product
IP Desk Phones
Digital Desk Phones
Wireless Desk Phones
SIP Desk Phones
VoIP Desk Phones
Market size by End User
Corporate Offices
IT And Telecom

Browse Complete Report with Table of Content at

Market size by Region
North America
United States
South Korea
Central & South America
Rest of Central & South America
Middle East & Africa
GCC Countries
South Africa

The study objectives of this report are:
To study and analyze the global Desk Phones market size (value & volume) by company, key regions, products and end user, breakdown data from 2014 to 2018, and forecast to 2025.
To understand the structure of Desk Phones market by identifying its various subsegments.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
Focuses on the key global Desk Phones companies, to define, describe and analyze the sales volume, value, market share, market competition landscape and recent development.
To project the value and sales volume of Desk Phones submarkets, with respect to key regions.
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

In this study, the years considered to estimate the market size of Desk Phones are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025

This report includes the estimation of market size for value (million US$) and volume (K Units). Both top-down and bottom-up approaches have been used to estimate and validate the market size of Desk Phones market, to estimate the size of various other dependent submarkets in the overall market. Key players in the market have been identified through secondary research, and their market shares have been determined through primary and secondary research. All percentage shares, splits, and breakdowns have been determined using secondary sources and verified primary sources.

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Study Coverage
1.1 Desk Phones Product
1.2 Market Segments
1.3 Key Manufacturers Covered
1.4 Market by Type
1.4.1 Global Desk Phones Market Size Growth Rate by Product
1.4.2 IP Desk Phones
1.4.3 Digital Desk Phones
1.4.4 Wireless Desk Phones
1.4.5 SIP Desk Phones
1.4.6 VoIP Desk Phones
1.5 Market by End User
1.5.1 Global Desk Phones Market Size Growth Rate by End User
1.5.2 Corporate Offices
1.5.3 Hospitality
1.5.4 IT And Telecom
1.5.5 Healthcare
1.5.6 Government
1.5.7 Others
1.6 Study Objectives
1.7 Years Considered

2 Executive Summary
2.1 Global Desk Phones Market Size
2.1.1 Global Desk Phones Revenue 2014-2025
2.1.2 Global Desk Phones Sales 2014-2025
2.2 Desk Phones Growth Rate by Regions
2.2.1 Global Desk Phones Sales by Regions
2.2.2 Global Desk Phones Revenue by Regions

3 Breakdown Data by Manufacturers
3.1 Desk Phones Sales by Manufacturers
3.1.1 Desk Phones Sales by Manufacturers
3.1.2 Desk Phones Sales Market Share by Manufacturers
3.1.3 Global Desk Phones Market Concentration Ratio (CR5 and HHI)
3.2 Desk Phones Revenue by Manufacturers
3.2.1 Desk Phones Revenue by Manufacturers (2014-2019)
3.2.2 Desk Phones Revenue Share by Manufacturers (2014-2019)
3.3 Desk Phones Price by Manufacturers
3.4 Desk Phones Manufacturing Base Distribution, Product Types
3.4.1 Desk Phones Manufacturers Manufacturing Base Distribution, Headquarters
3.4.2 Manufacturers Desk Phones Product Type
3.4.3 Date of International Manufacturers Enter into Desk Phones Market
3.5 Manufacturers Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Product
4.1 Global Desk Phones Sales by Product
4.2 Global Desk Phones Revenue by Product
4.3 Desk Phones Price by Product

5 Breakdown Data by End User
5.1 Overview
5.2 Global Desk Phones Breakdown Data by End User

6 North America
6.1 North America Desk Phones by Countries
6.1.1 North America Desk Phones Sales by Countries
6.1.2 North America Desk Phones Revenue by Countries
6.1.3 United States
6.1.4 Canada
6.1.5 Mexico
6.2 North America Desk Phones by Product
6.3 North America Desk Phones by End User

7 Europe
7.1 Europe Desk Phones by Countries
7.1.1 Europe Desk Phones Sales by Countries
7.1.2 Europe Desk Phones Revenue by Countries
7.1.3 Germany
7.1.4 France
7.1.5 UK
7.1.6 Italy
7.1.7 Russia
7.2 Europe Desk Phones by Product
7.3 Europe Desk Phones by End User

8 Asia Pacific
8.1 Asia Pacific Desk Phones by Countries
8.1.1 Asia Pacific Desk Phones Sales by Countries
8.1.2 Asia Pacific Desk Phones Revenue by Countries
8.1.3 China
8.1.4 Japan
8.1.5 Korea
8.1.6 India
8.1.7 Australia
8.1.8 Indonesia
8.1.9 Malaysia
8.1.10 Philippines
8.1.11 Thailand
8.1.12 Vietnam
8.1.13 Singapore
8.2 Asia Pacific Desk Phones by Product
8.3 Asia Pacific Desk Phones by End User

9 Central & South America
9.1 Central & South America Desk Phones by Countries
9.1.1 Central & South America Desk Phones Sales by Countries
9.1.2 Central & South America Desk Phones Revenue by Countries
9.1.3 Brazil
9.2 Central & South America Desk Phones by Product
9.3 Central & South America Desk Phones by End User

10 Middle East and Africa
10.1 Middle East and Africa Desk Phones by Countries
10.1.1 Middle East and Africa Desk Phones Sales by Countries
10.1.2 Middle East and Africa Desk Phones Revenue by Countries
10.1.3 GCC Countries
10.1.4 Turkey
10.1.5 Egypt
10.1.6 South Africa
10.2 Middle East and Africa Desk Phones by Product
10.3 Middle East and Africa Desk Phones by End User

11 Company Profiles
11.1 Cisco Systems
11.1.1 Cisco Systems Company Details
11.1.2 Company Business Overview
11.1.3 Cisco Systems Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.1.4 Cisco Systems Desk Phones Products Offered
11.1.5 Cisco Systems Recent Development
11.2 Avaya
11.2.1 Avaya Company Details
11.2.2 Company Business Overview
11.2.3 Avaya Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.2.4 Avaya Desk Phones Products Offered
11.2.5 Avaya Recent Development
11.3 Mitel Networks
11.3.1 Mitel Networks Company Details
11.3.2 Company Business Overview
11.3.3 Mitel Networks Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.3.4 Mitel Networks Desk Phones Products Offered
11.3.5 Mitel Networks Recent Development
11.4 Polycom
11.4.1 Polycom Company Details
11.4.2 Company Business Overview
11.4.3 Polycom Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.4.4 Polycom Desk Phones Products Offered
11.4.5 Polycom Recent Development
11.5 Alcatel-Lucent
11.5.1 Alcatel-Lucent Company Details
11.5.2 Company Business Overview
11.5.3 Alcatel-Lucent Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.5.4 Alcatel-Lucent Desk Phones Products Offered
11.5.5 Alcatel-Lucent Recent Development
11.6 Grandstream Networks
11.6.1 Grandstream Networks Company Details
11.6.2 Company Business Overview
11.6.3 Grandstream Networks Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.6.4 Grandstream Networks Desk Phones Products Offered
11.6.5 Grandstream Networks Recent Development
11.7 Snom Technology
11.7.1 Snom Technology Company Details
11.7.2 Company Business Overview
11.7.3 Snom Technology Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.7.4 Snom Technology Desk Phones Products Offered
11.7.5 Snom Technology Recent Development
11.8 NEC
11.8.1 NEC Company Details
11.8.2 Company Business Overview
11.8.3 NEC Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.8.4 NEC Desk Phones Products Offered
11.8.5 NEC Recent Development
11.9 D-Link
11.9.1 D-Link Company Details
11.9.2 Company Business Overview
11.9.3 D-Link Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.9.4 D-Link Desk Phones Products Offered
11.9.5 D-Link Recent Development
11.10 Escene
11.10.1 Escene Company Details
11.10.2 Company Business Overview
11.10.3 Escene Desk Phones Sales, Revenue and Gross Margin (2014-2019)
11.10.4 Escene Desk Phones Products Offered
11.10.5 Escene Recent Development
11.11 Fanvil Technology

12 Future Forecast
12.1 Desk Phones Market Forecast by Regions
12.1.1 Global Desk Phones Sales Forecast by Regions 2019-2025
12.1.2 Global Desk Phones Revenue Forecast by Regions 2019-2025
12.2 Desk Phones Market Forecast by Product
12.2.1 Global Desk Phones Sales Forecast by Product 2019-2025
12.2.2 Global Desk Phones Revenue Forecast by Product 2019-2025
12.3 Desk Phones Market Forecast by End User
12.4 North America Desk Phones Forecast
12.5 Europe Desk Phones Forecast
12.6 Asia Pacific Desk Phones Forecast
12.7 Central & South America Desk Phones Forecast
12.8 Middle East and Africa Desk Phones Forecast

13 Market Opportunities, Challenges, Risks and Influences Factors Analysis
13.1 Market Opportunities and Drivers
13.2 Market Challenges
13.3 Market Risks/Restraints
13.4 Macroscopic Indicators

14 Value Chain and Sales Channels Analysis
14.1 Value Chain Analysis
14.2 Desk Phones Customers
14.3 Sales Channels Analysis
14.3.1 Sales Channels
14.3.2 Distributors

15 Research Findings and Conclusion

16 Appendix
16.1 Research Methodology
16.1.1 Methodology/Research Approach
16.1.2 Data Source
16.2 Author Details
16.3 Disclaimer

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10 Important Points for IT Pros Migrating Their Phone Service -

Posted: 19 Dec 2018 12:00 AM PST

VoIP Phone

It doesn't really matter what your company is using for a phone system right now because at some point you're going to need to find something that will scale to support your growing business. A more advanced cloud phone and Private Branch Exchange (PBX) provider will offer fancier features and a path to Unified Communications-as-a-Service (UCaaS). It will also provide better performance for a growing number of users, heightened security, and more thorough call accounting and reporting capabilities so you'll have a much better idea of what you're spending and where.

IT Watch bug art As we discussed in last week's column, your first consideration needs to be whether you want a phone system in the cloud or in your building. There are a number of reasons to choose one over the other, but in general, cloud-based phone systems have a lower upfront cost and are much more agile if your company's communications needs suddenly change or your users want to adopt a new, cutting-edge set of features. That said, in-house phone systems have a lower total cost of ownership (TCO) and potentially better security.

But that's only the beginning. While you might just sign up with a Voice-over-IP (VoIP) provider and make do with whatever features it offers, it's probably a better idea to decide what you want the phone system to do, how you want it to interact with your existing business, and what features you think are necessary. To do that, you'll need to sit down with not only your senior leadership team, but also the business' frontline managers to determine exactly how your current phone system is being used. That's the only safe way to discover what features your workers absolutely need to keep and where there's room for improvement and new technology.

VoIP residential and business telephone lines in the United States from 2010 to 2018, in millions

With that in mind, the following are 10 considerations and knowledge points you'll need to cover when choosing any new phone system:

  1. Do you have an existing phone system? If you do, whatever you choose next should be compatible, if only to make the switch over from plain old telephone service (POTS) to VoIP reasonably seamless. A working phone system is a mission-critical part of most businesses, and it's unlikely that your organization is going to welcome a week of downtime while you sort things out and return calls from the kids' phone at home.

  2. How many people will use the phone system now and how big do you think you'll grow in the next five years? Unless you're planning to limit your growth by limiting phone access for your staff, your phone system needs to be scalable. The plans for growth will affect a number of other considerations, from your network architecture to your ultimate choice of PBX provider or vendor. Fortunately, most IP PBX systems are pretty scalable.

  3. Do you need to support analog phones? You may want to avoid putting the Ethernet port for a VoIP phone in public areas as a security measure, but you may still want to provide a way for visitors to make phone calls. Likewise, you may not want to put a VoIP phone in some environments, such as an outdoor assembly area or on a manufacturing floor.

  4. Do you need to send faxes? Surprisingly, not every VoIP system supports fax. Some will require an adapter, some will require a fax gateway or a fax server, and some simply ignore faxing. In those cases, check out these online fax services for help, and then you can work with your VoIP provider's application programming interfaces (APIs) to integrate a third-party fax service into your VoIP calling fabric.

  5. Cloud services can drop. Even billion dollar players such as Amazon Web Services (AWS) tend to go down a couple of times a year. If absolute call reliability is a necessity for your business, then your PBX, whether it's on-premises or in the cloud, will need a connection to the public switched telephone network (PSTN). (What's the PSTN? Think Ma Bell.) That network goes far beyond the five nines of reliability touted by cloud companies, but keeping such a connection ready as an option requires certain capabilities on the part of your PBX, especially if it's in the cloud. Make sure this kind of redundant connection is supported, and know exactly how it's supported to avoid potentially nasty surprises.

  6. What kind of advanced features do you want for your business? All systems these days can make and receive voice calls and put people on hold with many choices for objectionable hold music. Most VoIP systems will allow the use of softphones, which are applications that run on a desktop computer or perhaps on a cell phone. Other features may include video conferencing, collaboration calls, hot desking, or hoteling. If you need those, then you should check that they're available. You may also want instant messaging (IM), custom reporting, or data export, or tougher security capabilities such as auditing, encryption, and recording.

  7. Is your business organized so that you will have a receptionist or phone operator somewhere in the mix? If it is, then you'll need the ability to support some sort of operators' console, and you'll need to configure specific permissions and workflows for that person.

  8. Does your sales or support staff have a large call volume or are you running a call center in your operation? Both will require not only network optimizations but likely software support. Sales and support staff will need to integrate with your customer relationship management (CRM) and helpdesk apps, while a call center typically requires specific software other than a general UCaaS client from your voice provider.
  9. Is your network up to snuff? Voice calls either need a separate network or they need a virtual LAN (VLAN) with Quality of Service (QoS) support so that the voice calls remain intelligible. In addition, you need a gateway for VoIP calls that will be unencumbered by Windows Update or YouTube downloads. Small organizations can usually get by with a shared network and a properly configured VLAN, but more than that requires a separate network. And that network must be fast enough, which means if you're not running Gigabit Ethernet, then you're not fast enough.

  10. Is a significant percentage of your work force mobile or telecommuting? While related, these are actually separate considerations that will require you to think about refining your remote access infrastructure, integrating a variety of mobile devices into your management framework, and security considerations for road warriors that might include things such as call encryption or placing calls only via a virtual private network (VPN) service.


You'll notice that I haven't discussed these factors in terms of a PBX located on premises or in the cloud because most of the same considerations come into play either way. But it's worth noting that some factors, such as a need for analog phones or heavy fax use, may eliminate a number of options. In its testing of VoIP and UCaaS systems, PCMag has noted that cloud phone providers offer a number of benefits for practically any business, including lower overall costs, a deeper feature set, and integrated communications channels that include not only VoIP phone calls but also video conferencing, texting, and online collaboration tools. But, while most businesses can default to such VoIP-based solutions, there are still on-premises PBXes being sold to some organizations, due mainly to custom or legacy software and certain security requirements. That's research about your business you'll need to conduct before making any kind of selection.

A number of IP PBX hardware solutions are based on open-source software, such as Asterisk or FreePBX, which also feature appliances built specifically for them. Others, such as 3CX, support open standards, and there are PBX systems from some of the original proprietary powerhouses, such as Avaya. While these solutions are expensive and certainly don't offer all of the flexibility of a cloud-based system, they're still in business due to legacy customers and those with compliance issues that can't be solved any other way. Check with your legal team to find out where your company falls.

A couple of other things to think about: First, when it comes to the physical handsets your employees will use, you can usually pick the phones you like because nearly all VoIP phones will work on hardware based on the same standard: the Session Initiation Protocol (SIP) protocol. However, a few vendors, especially older ones that focus on enterprise customers, still use their own, proprietary versions of SIP, so you'll need to check what your desired phones support before buying.

Last, don't skip the part of the provider's sales literature that talks about professional service offerings and support. As discussed earlier, voice traffic and other streaming communication channels are different animals when compared with managing a straight data-oriented network. You'll be faced with reconfiguring routers, switches, and likely a significant percentage of your apps in order to not only make room for a VoIP system but also make sure your calls retain a minimum level of audio quality. Being able to employ the services of a knowledgeable support staff (at least at the initial deployment stage) can be key when deciding between competing voice providers.

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