Wednesday, June 12, 2019

RingCentral VoIP Review - Z6Mag

RingCentral VoIP Review - Z6Mag


RingCentral VoIP Review - Z6Mag

Posted: 15 May 2019 09:07 AM PDT

VoIP has had a significant shift from a technology exclusively used by the early adopters or hobbyist to a widely adopted business form of communication. The industry expects an annual growth rate of 3.1% between 2019 to 2024 with a value ranging from 77.4 million USD in 2018 to 93.2 million USD by the end of 2024.

Undoubtedly, the business is exponentially growing at a breakneck pace, and VoIP providers are flocking in, offering packages that may or may not fit to what your business goals are. Hence, with our continued interest of unraveling the best VoIP provider, we are going to review key players in the industry and showcase opinions that will help businesses to determine solutions that work.

RingCentral Review

When it comes to the VoIP race, RingCentral is one of those providers that you won't miss out not to mention. Aside from its flexible pricing offers, the company has established a solid foundation in catering the communication needs of small-time businesses and large enterprises.

RingCentral was founded back in 1999 by Vlad Shmunis, and since then, the cloud-based company introduced new ways to connect and collaborate remotely. For almost 20 years of providing VoIP services, RingCentral has significantly banked on its easy VoIP setup, competitive prices, and cloud-based management system. In a sense, the VoIP provider established itself as one of the big names in the VoIP market.

Pricing

RingCentral Pricing Offers

As previously mentioned, RingCentral offers versatile and relatively competitive price packages. RingCentral starts things off with their Essential Plan that costs $19.99/month, which is suitable for small-time businesses with less than ten employees. The package supports up to 10 users with a four-person limit on its audio and video meeting feature.

The Essential Plan unlocks RingCentral 24/7 customer support lines and offers unlimited phone calling, 100 toll-free minutes, customer management and phone service administration, and other basic features necessary for small-time businesses.

The next tier that RingCentral offers is the Standard Plan which costs $24.99/month. The $5 difference from its Essential package provides businesses with a little more space to work with, especially with its zero-limit on the number of users. However, video and audio conferencing are still limited to four people at a time.

The RingCentral Standard Plan doesn't have much of a difference from its Essential plan, aside from getting 1,000 toll-free minutes per month. Further, the package credits you the same basic feature with a multi-level auto attendant that works as a virtual receptionist for routing calls to the right department. The Standard Plan also credits you internet fax and call log support that will come in handy during end-of-the-month business reporting.

If you think the previous offerings are small enough to fit your business needs, RingCentral has a Premium plan that costs $34.99/month. The package poses a vast amount of support for your business such as multi-site support, custom app development and deployment, and SalesForce, Zendesk, and Desk integration. The RingCentral Premium pushes the audio and video meeting limit to 100 people with toll-free minutes of up to 2,500/month. You'll also get Voicemail Transcription to Text support which converts voicemails to text for easy documentation.

The last tier that RingCentral offers is the Ultimate Plan for $49.99/month. The package provides the same amount of support as the Premium but boosts the number of minutes to 10,000 and the audio/video meeting bandwidth to 200 people.

How It Works?

Before starting things off with RingCentral, the first thing you need to know is if the service or the package fits your business goals. If the answer is yes, then there are two ways in installing RingCentral; its either you use your existing phones, or you purchase new equipment from RingCentral themselves.

If you opt to use your current desk phones, installing RingCentral is as easy as plug and play. Just plug your phones and computers to the internet jacks and install the RingCentral app to your employees' smartphones. After installation, you'll get to enjoy all the features based on the RingCentral package you opt to choose. And, since RingCentral is cloud-based, you can use its dedicated app for all your voice calls, faxing, audio/video conferencing needs.

With RingCentral's plethora of features, you don't have to rely on your traditional phone lines to handle all your business communication requirements. You'll get competitive management support, technology-forward IVRs, relaxing hold music, call management, and other basic features put in place so that you'll never miss a call again.

Comparison and Contrast

RingCentral is indeed one of the top tier VoIP providers in the market today. Its call management feature that enables businesses to customize their ways of communicating is one the best qualifier for RingCentral. You'll get call forwarding on the go with easy deployment based on your business or department's answering rules. You can easily configure automatic call recording and convert them to text for easy documentation. You'll also enjoy auto attendant, a feature that directs calls on the right department, to ensure that all requests go to the right person and provide solutions at first touch.

However, comparing RingCentral to other VoIP providers, there are noticeable differences that one cannot just disregard. Let's use Nextiva for example. Nextiva is also one to the leading VoIP players today, and statistically speaking, Nextiva is a highly-acclaimed cloud-based software provider with 99.99% reliability rate across NYC to Seattle.

Nextiva Pricing Table

Nextiva's VoIP plans provide consumers more flexibility at a more cheaper rate. For $20, Nextiva's Basic Plan equates to RingCentral's Standard Plan with more added features. You'll get additional support such as Advance Call Management and number porting for free.

Nextiva's Pro Plan steps the notch even higher. You'll get a customized greeting feature that works significantly in building your brand. Furthermore, you'll receive Text Messaging support that enables you to connect with your team and customers at your own pace and desire. Limitation towards the number of people allowed for conferencing is not much of a concern within Nextiva's VoIP packages. In a sense, you'll get more added support at a price relatively cheaper than what you get from RingCentral.

When setting up Nextiva, you can opt for Nextiva's professional installers to set up your VoIP lines for free. Through this installation method, you'll get to work with Nextiva on how you want to customize your VoIP solution. This method also eliminates common installation failure. But, with regards to the accessibility of installing Nextiva's VoIP, you'll get the same amount of convenience RingCentral offers.

The Verdict

RingCentral is, without a doubt, a competitive VoIP provider. However, the limitations on specific price plans are very concerning. Its Essential Plan lacks mobility and essential features like auto attendant and automatic call recording that are necessary for today's business needs; unless you pay $15 more to employ such elements.

While, if you compare it to companies like Nextiva, who are offering relatively the same or more amount of features on its basic plan, it enables businesses to manage communications with more flexibility without paying more than it should be. And, with today's competitive market, getting extra elements at a price lesser than the other, is a motivational factor to choose Nextiva aside from RingCentral.

More importantly, in choosing your cloud-based solution, you should understand what your business goals are, and see if the provider offer such features. Don't just settle with prices, and pick a solution that enables you to manage your calls and business needs on a much broader scale.

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