Friday, June 14, 2019

Yealink, Grandstream, Digium Top VoIP Customer Satisfaction List - Channel Partners

Yealink, Grandstream, Digium Top VoIP Customer Satisfaction List - Channel Partners

Yealink, Grandstream, Digium Top VoIP Customer Satisfaction List - Channel Partners

Posted: 10 Jun 2019 12:00 AM PDT

Eastern Management Group logoBy John Malone, President and CEO, Eastern Management Group

In a new Eastern Management Group survey of small businesses, voice over IP (VoIP) phone providers Yealink, Grandstream and Digium received the highest customer satisfaction ratings. Almost 3,000 IT manager customers participated in the extensive evaluation of 17 VoIP phone companies.

Channel Partners Insights logoCustomers judged their VoIP phone vendor on 10 customer satisfaction measurements:

  • Product
    Measurements: Technology & Product, Reliability and Management Tools
  • Vendor Experience
    Measurements: Purchase Experience, Installation, Support and Contact Center Experience
  • Customer Delight
    Measurements: Value, Overall Satisfaction and Recommend to a Friend

The survey findings are in 2018 Small Business Market VoIP Phones Customer Satisfaction, a report by Eastern Management Group.

The survey found small businesses have vastly different vendor expectations than do enterprises. While providers may not intend to deliver a different experience to small versus enterprise customers, the perception is vendors frequently do. Here are a couple of examples taken from the study's 10 customer satisfaction measurements.

Small businesses rate Yealink as No. 1 for purchase experience and also No. 1 for contact center experience, two of the 10 customer satisfaction measurements. Enterprise customers rate Unify and Gigaset tops for purchase experience and contact center experience. The customer satisfaction studies find the Top 10 Leaders℠ for small and enterprise also reflect different customer choices. Only Digium and Polycom Digium are Top 10 Leaders for both small and enterprise customers. Digium is addressed in this post.

Yealink — Small business customers are ecstatic about this company, its products and support; it almost seems Yealink can do no wrong. In one of the most essential Customer Satisfaction Measurements, called Recommend-To-A-Friend, Yealink beat out every vendor, with 99% of Yealink customers saying they would recommend Yealink to a friend. This is a significant achievement. To accomplish it, Yealink needed multiple high place finishes in the 10 customer satisfaction measurements, which, in fact, Yealink did receive. Not surprisingly, Yealink achieved both Top 10 Leader℠, and Best-Of-The-Best℠ status in the study.

Yealink offers an array of VoIP phones. The T4 Series of tel sets range from the quite affordable SIP-T40P to pricier, full-featured desk sets. The T2 Series scales from an inexpensive SIP-T19P to the SIP-T29G high-end instrument, phones using the Session Initiation Protocol (SIP), a communications signaling protocol. There are also at least five Digital Enhanced Cordless Telecommunications (DECT) phone models available.

The China-based company, founded in 2001, has VoIP phone distribution in 140 countries.

Digium — This company mustn't be overlooked as a world-class communications equipment provider. Digium's sweet spot is small business customers, although it's also an enterprise darling. Digium is the real deal, according to the company's VoIP phone customers. Now a subsidiary of Sangoma Technologies, Digium is twice as substantial (twice the revenue), with deeper pockets, more support and broader channel distribution.

Of the 17 VoIP phone providers evaluated, customers ranked Digium #2 in the overall customer satisfaction study. Digium achieved both Top 10 Leader and Best-Of-The-Best status.

Grandstream — Ninety-four percent of Grandstream Networks customers would recommend this VoIP phone vendor to a friend, making it the No. 2 finisher out of 17 companies evaluated for this category. The company is also a Top 10 Leader in …

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Truecaller Spotted Testing VoIP Calling Service for Premium Subscribers in India - Gadgets 360

Posted: 13 Jun 2019 02:39 AM PDT

Truecaller Spotted Testing VoIP Calling Service for Premium Subscribers in India

There is no official word regarding VoIP calling's wider rollout in India

Truecaller has been adding new features to its eponymous caller ID app at a steady pace over the past few months, and recently crossed the milestone of 100 million users in India as well. The company has been spotted testing a new feature that lets Truecaller users make voice calls over data. Popularly known as VoIP (Voice over Internet Protocol) calling, the feature is only available to a small bunch of Truecaller users in India who have a premium account. Truecaller's VoIP feature currently appears to be in beta-testing, and there is no word when it will be rolled out to all users.

Truecaller's VoIP feature, which was spotted in testing by TelecomTalk, works similarly to apps like WhatsApp and Google Duo. The app shows a dedicated 'Voice' button, which on being tapped starts a VoIP voice call. This feature will certainly come in handy for users when they don't have sufficient balance to make a voice call, but are connected to the Internet, and can thus proceed with a VoIP call.

The VoIP calling feature is reportedly available to only a small number of Truecaller Premium users. However, it is not clear if there are any criteria behind receiving the VoIP feature for those who have availed the Premium tier of Truecaller's caller ID services, as not all Premium subscribers can access the feature. It is also not clear whether Truecaller Premium Gold subscribers have also been included in the VoIP feature's testing circle.

We can independently verify that the VoIP feature is now available to some Truecaller Premium users, but it is not uniformly available to all users. We reached out to TrueCaller regarding a confirmation, but so far, the company is yet to officially confirm the rollout of VoIP feature for all Truecaller Premium users. We'll keep you updated once the wider rollout of Truecaller's VoIP feature begins.

Global VoIP Market Development and Trends Forecasts Report 2019-2024 - Denver News Press

Posted: 13 Jun 2019 10:16 PM PDT


Global VoIP Market report 2019-2024 is a journal comprising comprehensive info, that facilitates the analysis of every and each aspect about the VoIP market. It provides correct market figures and statistics as well as CAGR, revenue, volume, consumption, production, market shares, price, and ratio. As a part of competitive analysis, the analysis study includes full company identification of leading players of the world VoIP market

Market 2019 competition by top manufacturers/players, with VoIP sales volume, Price (USD/Unit), revenue (Million USD) and market share for each manufacturer/player; the top players including: NTTcast,Orange,KT,Charter,Microsoft (Skype),Cablevision,Verizon,AT & T,Vonage,Cox,Telmex,Time Warner Cable,Numericable-SFR,Rogers,Sprint,Liberty Global,KDDI,TalkTalk,Shaw Communications,8×8,Ring Central,MITELAnd Other

VoIP market is valued at 77400 million USD in 2018 and is expected to reach 93200 million USD by the end of 2024, growing at a CAGR of 3.1% between 2019 and 2024.

Get Sample PDF of Report with Your Corporate E-mail ID @


Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.

On the basis of Product Type, VoIP market report displays the production, revenue, price, market share, and growth rate of each type, covers

  • Type I
  • Type II

    On the basis on the end users/applications, VoIP market report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate for each application, this can be divided into: 

  • Corporate Consumers
  • Application II

    Scope of the VoIP Market Report:

    Business voice services are the driving force within the VoIP services market as the move to IP positively impacts cloud, trunking and managed services across all business segments. Larger enterprises in particular continue to actively evaluate cloud unified communications while also migrating to SIP trunking for premises-based deployments. On the residential side, subscribers continue to grow, but revenue has fallen off as VoIP services are included in triple-play packages for almost no cost in many parts of the world,The global VoIP market is valued at 77400 million USD in 2018 and is expected to reach 93200 million USD by the end of 2024, growing at a CAGR of 3.1% between 2019 and 2024.The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of VoIP.Europe also play important roles in global market, with market size of xx million USD in 2019 and will be xx million USD in 2024, with a CAGR of xx%.This report studies the VoIP market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the VoIP market by product type and applications/end industries.

    VoIP market report provides regional analysis & forecast (2013-2024) including the following regions:

    • North America (USA, Canada and Mexico)
    • Europe (Germany, France, UK, Russia and Italy)
    • Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
    • South America (Brazil, Argentina, Columbia etc.)
    • Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

    Purchase VoIP Market Report @

    Target Audience of VoIP Market:

    • Manufacturer / Potential Investors
    • Traders, Distributors, Wholesalers, Retailers, Importers, and Exporters.
    • Association and government bodies.

    Some key points of VoIP Market research report: –

    -VoIP Market Effect Factor Analysis.

    -Technology Process/Risk Considering Substitute Threat and Technology Progress In VoIP Industry.

    -Consumer Needs or What Change Is Observed in Preference of Customer.

    -Who Are VoIP Market Key Manufacturers? Along with this survey, you also get their Product Information (Type, Application and Specification).

    -What Overview VoIP Market Says? This Overview Includes Diligent Analysis of Scope, Types, Application, Sales by region, manufacturers, types and applications.

    -What Is VoIP Market Competition considering Manufacturers, Types and Application? Based on Thorough Research of Key Factors

    -VoIP Market Manufacturing Cost Analysis –This Analysis is done by considering prime elements like Key RAW Materials, Price Trends, Market Concentration Rate of Raw Materials, Proportion of Raw Materials and Labour Cost in Manufacturing Cost Structure.

    -Political/Economical Change.

    -What is VoIP Market forecast (2013-2024) Considering Sales, Revenue for Regions, Types, and Applications?

    Have any special requirement on the above VoIP market report? Ask to our Industry Expert @

    The next part also sheds light on the gap between supply and consumption. Apart from the mentioned information, a growth rate of VoIP market in 2024 is also explained. Additionally, type wise and application wise consumption tables and figures of VoIP market are also given.

VoIP Market Impressive Gains including key players NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage - Journallic

Posted: 13 Jun 2019 11:20 PM PDT

A new Market Research from Stats & Reports, the Global VoIP Market 2019-25, is expected to show tremendous growth in the coming years. Analysts also analyzed the ongoing trends in VoIP and the opportunities for growth in the industries. These shareholders include the following manufacturers of VoIP: NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage, Cox, Telmex, Time Warner Cable, Numericable-SFR, Rogers, Sprint, Liberty Global, KDDI, TalkTalk, Shaw Communications, 8×8, Ring Central, MITEL. The Worldwide VoIP Market Research Report provides a picture of the competitive landscape of the international market. The report conveys the details resulting from the analysis of the focused market. Initially, the VoIP Market report shares key aspects of the industry with the details of the impact and VoIP industry experts maintain a consistent survey with innovative trends, Market share and cost.

Request Sample of Global VoIP Market @:

Product Types: Computer-to-Computer, Computer-to-Phone, Phone-to-Phone

Major Applications are as follows: Corporate Consumers, Individual Consumers

The main sources are mainly industry experts in the core and related industries and manufacturers involved in all sectors of the industry supply chain. The bottom-up approach is used to plan the market size of VoIP based on end-user industry and region in terms of value. With the help of data, we support the primary market through the three-dimensional survey procedure and the first interview and data verification through expert telephone, determine the individual market share and size, and confirm with this study.

Read Table of Content of VoIP Market at @ 

Top Companies covered in the report: NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage, Cox, Telmex, Time Warner Cable, Numericable-SFR, Rogers, Sprint, Liberty Global, KDDI, TalkTalk, Shaw Communications, 8×8, Ring Central, MITEL 

Regional Analysis:
• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa 

Key Research: 
The main sources are industry experts from the global VoIP industry, including management organizations, processing organizations, and analytical services providers that address the value chain of industry organizations. We interviewed all major sources to collect and certify qualitative and quantitative information and to determine future prospects. The qualities of this study in the industry experts industry, such as CEO, vice president, marketing director, technology and innovation director, founder and key executives of key core companies and institutions in major biomass waste containers around the world in the extensive primary research conducted for this study We interviewed to acquire and verify both sides and quantitative aspects.

The research provides answers to the following key questions: 
1) Who are the key Top Competitors in the Global VoIP Market? 
Following are list of players: NTT, Comcast, Orange, KT, Charter, Microsoft (Skype), Cablevision, Verizon, AT & T, Vonage, Cox, Telmex, Time Warner Cable, Numericable-SFR, Rogers, Sprint, Liberty Global, KDDI, TalkTalk, Shaw Communications, 8×8, Ring Central, MITEL

2) What is the expected Market size and growth rate of the VoIP market for the period 2019-2025? 
** The Values marked with XX is confidential data. To know more about CAGR figures fill in your information so that our business development executive can get in touch with you.

3) Which Are The Main Key Regions Cover in Reports? 
Geographically, this report is segmented into several key Regions, consumption, revenue (million USD), and market share and growth rate of VoIP in these regions, from 2019 to 2025 (forecast), covering North America, Europe, Asia-Pacific etc 

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Table of Contents 
Global VoIP Market Research Report 2019-2025, by Manufacturers, Regions, Types and Applications

1 Study Coverage
1.1 VoIP Product
1.2 Key Market Segments in This Study
1.3 Key Manufacturers Covered
1.4 Market by Type
1.5 Market by Application
1.6 Study Objectives
1.7 Years Considered

2 Executive Summary
2.1 Global VoIP Production
2.2 VoIP Growth Rate (CAGR) 2019-2025
2.3 Analysis of Competitive Landscape
2.4 Market Drivers, Trends and Issues

3 Market Size by Manufacturers
3.1 VoIP Production by Manufacturers
3.2 VoIP Revenue by Manufacturers
3.3 VoIP Price by Manufacturers
3.4 Mergers & Acquisitions, Expansion Plans

4 VoIP Production by Regions
4.1 Global VoIP Production by Regions
4.2 United States
4.3 Europe
4.4 China
4.5 Japan
4.6 Other Regions

5 VoIP Consumption by Regions
5.1 Global VoIP Consumption by Regions
5.2 North America
5.2.5 Mexico
5.3 Europe
5.4 Asia Pacific
5.5 Central & South America
5.6 Middle East and Africa

6 Market Size by Type
6.1 Global VoIP Breakdown Dada by Type
6.2 Global VoIP Revenue by Type
6.3 VoIP Price by Type

7 Market Size by Application
7.1 Overview
7.2 Global VoIP Breakdown Dada by Application

8 Manufacturers Profiles

9 Production Forecasts
9.1 VoIP Production and Revenue Forecast
9.2 VoIP Production and Revenue Forecast by Regions
9.3 VoIP Key Producers Forecast

9.4 Forecast by Type

10 Consumption Forecast
10.1 Consumption Forecast by Application
10.2 VoIP Consumption Forecast by Regions
10.3 North America Market Consumption Forecast
10.4 Europe Market Consumption Forecast
10.5 Asia Pacific Market Consumption Forecast
10.6 Central & South America Market Consumption Forecast
10.7 Middle East and Africa Market Consumption Forecast

11 Upstream, Industry Chain and Downstream Customers Analysis
11.1 Analysis of VoIP Upstream Market
11.2 VoIP Industry Chain Analysis
11.3 Marketing & Distribution
11.4 VoIP Distributors
11.5 VoIP Customers

12 Opportunities & Challenges, Threat and Affecting Factors
12.1 Market Opportunities
12.2 Market Challenges
12.3 Porter's Five Forces Analysis

13 Key Findings

14 Appendix
14.1 Research Methodology
14.2 Author Details
14.3 Disclaimer

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Note: Regional Breakdown & Sectional purchase Available We provide Pie chats Best Customize Reports As per Requirements.

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Truecaller may soon launch VoIP calling service in India: Report - BGR India

Posted: 13 Jun 2019 05:59 PM PDT

Earlier this year, Truecaller crossed the 100 million mark in terms of daily active users in India. The platform has around 500,000 premium subscribers, and 130 million daily active users globally. The app offers services like caller ID, instant messaging, SMSes, video calling and Truecaller Payments. Now, the company is reportedly testing a new feature, which is expected to launch in India soon.

Truecaller is currently testing VoIP (Voice over Internet Protocol) calling service. With this feature, you will be able to place a voice call to contacts over data. This feature is similar to Google Duo and WhatsApp voice call. TelecomTalk reported that the VoIP feature is currently in its pilot program. The cited source mentioned that the call quality over Truecaller Voice feature is decent. A few reports further suggest that this feature is currently available to only a bunch of Truecaller Premium users.

There is also Truecaller Premium Gold section. At the moment, it is unknown whether Gold subscribers have also been included in the VoIP feature's testing circle. Furthermore, if you have received this feature, then you will witness a dedicated 'Voice' button. If you tap that button, it starts a VoIP voice call. This feature could be useful for those who face network issues or lack voice call balance. Do note that you will need Wi-Fi or internet to contact a person over VoIP.

Currently, it is unknown when Truecaller is planning to roll out this feature. The company is yet to confirm the upcoming VoIP calling service. However, if this feature makes its way to a wider number of users, then it will be a big hit for the platform. Besides, last month, a report surfaced online claiming that lakhs of users' data in India was for sale online from Truecaller app. The data included their names, email addresses, and phone numbers. It was also noted that the data on sale is not limited to Indian customers. It also covered almost all Truecaller subscribers. Moreover, the data of Indian users were available for about Rs 1.5 lakh or 2000 Euros.

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