Posted: 03 Jul 2019 12:00 AM PDT
Moving your company telephone system to Voice-over-IP (VoIP) is a significant undertaking. You have to change the way you think about your phone system, your company network, and the way you manage voice communications. And whether you're changing to VoIP or you're already running a VoIP network, getting the best performance requires planning, active management, and monitoring.
While there are a lot of different types of VoIP networks available and a vast number of solutions, like AT&T Collaborate, Intermedia Unite, and
It's also worth noting that there are surprising things that can impact your VoIP service and sometimes those things aren't always obvious. Here are 10 best practices that I wanted to share with you now that this latest business VoIP testing round is behind me.
As you can see, managing a VoIP network isn't a minor task. Equally important, it's not likely to be cheaper than using your old plain old telephone service (POTS) network. But VoIP can bring your organization capabilities that go far beyond what your old phone system could handle, which is why VoIP is growing so rapidly in business. But if you're going to do it, then it's important that you do it right. Just remember that there's a lot to know, and it goes far beyond any list provided here, so be prepared to move deliberately and think through each step as you go. When you do that, you can have a phone system that works with you instead of against you.
Have any questions you need answered about business VoIP? Join the PCMag@Work discussion group on LinkedIn and you can ask vendors, other professionals like yourself, and PCMag's editors.
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