Your Full Guide to Understanding Voice over IP (VoIP) - G2 Crowd

Your Full Guide to Understanding Voice over IP (VoIP) - G2 CrowdYour Full Guide to Understanding Voice over IP (VoIP) - G2 CrowdPosted: 03 Jun 2020 03:56 PM PDTCommunication is a core service.Business relies on communication. Governments need it. Healthcare cannot do without communications. People need it at a personal level. Drums, pigeons, and smoke signals were communication tools in the distant past.Modern communications kicked off with the invention of the telegraph by Samuel Morse in the 1840s. The next major milestone in communications was the invention of the telephone by Alexander Graham Bell in or around 1876. The analog phone lasted well into the 20th century until the internet arrived on the scene in the 1970s, and Danny Cohen gave a demonstration of packet voice in 1973. The early 1990s saw testing of IP telephony for commercial use and the first IP phone was released in 1995.Voice over IP or VoIP went from strength to strength and PSTN retreated. Today, VoIP is taken for…

Pictured - UK ISP Sky Broadband's New SR203 Wireless Hub Router UPDATE -

Pictured - UK ISP Sky Broadband's New SR203 Wireless Hub Router UPDATE -

Pictured - UK ISP Sky Broadband's New SR203 Wireless Hub Router UPDATE -

Posted: 20 Jun 2019 12:00 AM PDT

sky_broadband q hub 2 top angled

Customers taking part in Sky Broadband's new SOGEA product trial are also being provided with a new router (SR203), which is probably the long awaited successor to their current Sky Q Hub (ER110) device and will most likely be shipped alongside future and FTTP based "ultrafast broadband" packages (possibly FTTC).

Sky first confirmed that they were developing a new router last year but they've refused to say anything more since then, although we've long assumed that it would surface alongside their future Openreach based Sky Ultrafast Broadband packages (currently expected to arrive around the very end of 2019).

Not long ago we became aware that Sky had started shipping a new router alongside their Single Order Generic Ethernet Access (SOGEA) product trial. For those who aren't familiar with SOGEA, this is the new Openreach product that allows copper and hybrid fibre connections to be sold as broadband-only services (i.e. no analogue phone / voice product), although you can still optionally add a phone service later via VoIP.

The good news is that we now know a little more about Sky Broadband's new "Sky Broadband Hub" thanks to a leak of some details into our inbox. At this stage the information is limited but the new router is of a similar size to the current Sky Q Hub, albeit with 4 x Gigabit LAN ports (the Q Hub only had two) – one of which is for WAN – and 2 x Telephone ports (almost certainly an ATA for VoIP connection via older analogue handsets).

sky broadband q hub 2 backside

The eagle eyed among you will no doubt spot that one of the two phone ports is marked for use in Italy and Ireland, which suggests that Sky will probably be using the same kit across their various other outlets. Indeed we've heard that some users on their 1Gbps package in Ireland have received a router with a similar model code (SR200), although this one seems to be an update of that and the final design may yet change.

A little bit of anecdotal testing suggests that its WiFi performance could be at least comparable to the BT Smart Hub 1/2, although our industry sources have previously indicated to us that Sky were aiming to be a lot faster than that. Naturally it would take some much more rigorous testing in order to establish how fast the new router can really go. We may have some more details later.

UPDATE 21st June 2019 @ 7:13am

As promised we have a few extra details to share, not least the fact that Sky Broadband have now added the "Sky Broadband Hub" (aka – Hub 4) router to their website, which among other things confirms that will be its real name (details). Apparently customers (yes it's still coming) can expect to receive a Grey coloured version of this kit, while others will get the Black model (pictured above).

Separately we understand Sky has told their staff that the new Hub is coming "very soon" and has been designed to give customers Sky's "best WiFi performance ever," which is something you could say about any new router as they always get faster. The unit also has an extra antenna (total of 8) vs the older Sky Q Hub.

We've also had it pretty well confirmed now that ALL "Ultrafast" customers ( will get the new Sky Broadband Hub when that service launches in the near future and all "Superfast" (FTTC / VDSL2) customers who take Sky's new SOGEA based internet calls (VoIP) service can also expect to receive it, although normal superfast customers will be stuck with the Sky Q Hub unless they upgrade.

Our sources indicate that Sky will position this kit as being comparable in performance to TalkTalk's Wi-Fi Hub and BT's Smart Hub 2 routers.

Finally, we've been asked about the status of Sky's long awaited "ultrafast broadband" ( and FTTP) packages. As stated in prior articles, we know for certain that Sky's FTTP service (Openreach) is due to launch during the second half of 2019 and all of the indications we've seen suggest that this will be toward the tail end of the year.

The new router announcement confirms that they will also be launching the Sky Broadband Hub for lines and we still expect this to arrive sooner than FTTP but Sky could easily launch them together (might make more sense). The "average" advertised speeds for these products will be as follows (we didn't know for certain about the upload rates until today).

Sky Broadband Ultrafast 1
Download Speed 145Mbps
Upload Speed 27Mbps

Sky Broadband Ultrafast 2
Download Speed 285Mbps
Upload Speed 45Mbps

Technical Support Engineer -

Posted: 03 Jul 2019 12:00 AM PDT

The Technical Support Engineer will be responsible for the health and wellbeing of our office tech environment – from proactive improvements through troubleshooting and resolving issues. We want you to take initiative, be proactive and get involved in all technology matters around the office. Our folks here don't like to make a fuss, and sometimes need checking-in-with to be sure they've got everything they need.


  • New employee tech-setup (desktop/laptop build, software installs, basic IT policies training, etc)
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  • Security provisioning for office users in AD, VPN, Azure and Google Apps
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  • Asset tag management of key equipment
  • Laptop and Desktop patching
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  • Create processes, procedures and documentation to help the team grow
  • Assist with management of servers within our office environment
  • Assist with build/config and management of servers for our datacenter environments
  • Assist with configuration and management of datacenter network equipment


  • 2 or 4 year degree in a technology related field
  • Previous professional experience working in an IT support role, or relevant experience supporting peers and family in resolving technical issues.
  • Working knowledge of Microsoft Windows, Microsoft Office and Google Apps suite.

This is a fun, fast-paced, close-knit environment with plenty of room to grow and be creative. We are an established, solidly profitable company with a start-up working environment and a brilliant team. We offer full-time W2 positions with company-paid health/dental/vision/life benefits, FSA, matching 401(k), paid vacation, dog-friendly office, relaxed dress code, eclectic company culture, and a great office location in Downtown Atlanta.

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