Posted: 03 Aug 2019 12:37 AM PDT
Hosted private branch exchange (PBX) also referred to as virtual PBX, allows businesses to use sophisticated telephone systems without investing in the telecom equipment. The call platform is hosted at the service provider's location. The subscribers connect via IP to the service provider for voice service. It is a cloud-based system that can be accessed via an IP network. As all services are hosted in the cloud operating costs are reduced. The service provider takes care of the hardware, software and necessary maintenance. Hosted PBX allows employees to work from home or their cellphones and still be connected to the office telephone system. Call routing and switching is handled by service providers at their own location.
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Such systems can function over public switched telephone networks (PSTN) and VoIP. Like a regular telephone system, calls can be transferred or put on hold, conference calls can be set up and the phone can be answered by an automated attendant who can route callers to different departments in an organization. As per business requirements, ranging from a single user at an office to multiple users scattered across different continents, necessary solutions can be provided by hosted PBX service providers.
Infrastructure costs have direct impact on profitability of companies. The key growth driver for hosted PBX market is the significant cost savings in telecom infrastructure it offers to companies. Also, as the office phone system is virtual, location constraints are eliminated. Businesses are increasingly going global and hosted PBX makes it possible for them to establish a virtual presence at locations where they do not have a physical presence. Thus, increasing number of companies are opting for these services. Traditional phone systems are also limited by the number of users they can handle. Virtual systems can expand to accommodate growing needs of a business.
With intuitive web interfaces which anybody can manage and monitor, hosted PBX system is more user friendly than traditional telephone system. The multiple security layers and failover technology offered by service providers is further likely to fuel the growth of hosted PBX technology. However, as voice quality and connections depend on Internet service, any disruptions in Internet results in loss of phone service. Furthermore, the unfamiliarity of hosted PBX users with VoIP technology and support issues from service providers pose challenges in the growth of hosted PBX market.
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The hosted PBX market can be categorized in terms of organization size, end-users, and services. On the basis of organization size the market can be categorized into small and medium-size enterprises (SMEs) and large organizations. On the basis of end-users, the market can be classified into financial services, health care, retail, education, manufacturing, real estate, professional services and others. Also, on the basis of services, the market is categorized into network services, managed services, security services, unified communications and cloud & IT services.
The major companies in the hosted PBX market include XO Communications, LLC, VirtualPBX.com, Inc., Jive Canada, RingCentral, Inc., Digium, Inc., 8×8, Inc., Intermedia.net,Inc., TelePacific Communications, 3CX, Megapath, Engin, Bullseye Telecom, Nextiva, Vonage, Mitel Networks Corporation and ShoreTel Inc.
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Posted: 03 Aug 2019 12:35 AM PDT
Voice application server is an advanced end-to end VOIP (voice over IP) platform. This server is used by network service providers to function simultaneously with other network elements such as routers, gateways, integrated access devices (IADs) and telephones. It can be integrated with internationally used components and systems despite of their location and network protocols. Voice application servers offer high availability telecom and value added service to their customers without any extra cost. This application offers service providers high quality connectivity for the private branch exchange (PBXs) and VOIP. Customers can easily create competitive solutions for the retail market.
It can also offer fail-safe IP telephony service which blends seamlessly with the existing telecom infrastructure and support the configuration and administration through the web browser. Hence, voice application server can offer unified communication service for business and residential customers, can run application on one platform simultaneously, offer web, voice, video, and mobile application integration, centralized management and end-to-end control system. Furthermore, voice application server can be used with the standard iOS and android mobile operating system.
The outdated plain old telephone service (POTS) line or absolute integrated service digital network (ISDN) networks are the leading drivers in the adoption of voice application servers. Its outdated POTs line has the multiple occurrences of traffic and has no unified communication system. This has led to replace with the voice application server market where end-users do not need investment in installing telephone equipment that incur extra cost for the end-users.
The emergence of cloud based business has also driven the voice application server market. Most of the service based industries are using cloud based voice process that has reduced CAPEX and OPEX of the end-users. The ultra-fast high radio access such as High Speed Packet Access (HSPA) are market drivers of voice application server. The low awareness among the existing service providers is likely to restraint the demand of voice application server market. Some leading vendors are still using the outdated POTs or ISDN network system.
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The interoperability concerns with the new voice application server have also curbed the growth in current market scenario. To recover interoperability standard for the VOIP is H.323.There are enormous market opportunities for the voice application server market. Most service providers are expanding their market share through the application of voice application servers. The small and medium enterprises are adopting cloud lending solutions to compete with the leading players by using the most advanced voice application server system which is expected to boost the voice application server market globally.
The voice application server market is segmented based on the service providers such as international service providers (ISPs), webhosters, fixed line operators, telecom service providers and end-users such as small and medium enterprises (SMEs), and large enterprises. In addition, on the basis of geography, software container market is segmented into North America, Europe, Asia Pacific, South America, and Middle East and Africa. Major players associated with the software container market include Alcatel-Lucent S.A., Broadsoft, Inc., GENBAND US LLC, Huawei Technologies Co. Ltd., Mavenir Systems, Metaswitch Networks, Nokia Networks, Oracle Corporation, Sonus Networks, and ZTE Corporation.
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