New FCC Actions Could Complicate Business VoIP Operations -

New FCC Actions Could Complicate Business VoIP Operations - PCMag.comNew FCC Actions Could Complicate Business VoIP Operations - PCMag.comPosted: 10 Jul 2019 12:00 AM PDTIf you're operating a multi-line telephone system, whether it's an on-premises PBX system or a cloud-hosted Voice-over-IP (VoIP) system, the US federal government is going to soon require you to make some changes. In addition, there may be features of your VoIP system that you won't be able to use in the same way you've been able to use them in the past. These changes, which occurred in a flurry of Federal Communications Commission (FCC) activity this month, will affect everything from how you call 911 to how your Caller ID works.The 911 access rules have already been enacted, and the changes announced by the FCC implement that legislation. They apply to multi-line phone systems, including business VoIP specifically. The required changes include the ability for phone users to call 911 without having to…

“VoIP services market will exceed US $93200 Million in revenue by 2024 - Business MattersBusiness Matters” plus 1 more

“VoIP services market will exceed US $93200 Million in revenue by 2024 - Business MattersBusiness Matters” plus 1 more

VoIP services market will exceed US $93200 Million in revenue by 2024 - Business MattersBusiness Matters

Posted: 02 Sep 2019 11:43 PM PDT

Market Insights Reports has added a new research study on the title The Global VoIP Market Growth (Status And Outlook) 2019-2024 with a thorough analysis of the VoIP market.

The Global VoIP market is anticipated to see strong growth. According to the report, over the next five years, the VoIP market will record a 3.1 percent CAGR in terms of revenue. Surprisingly, the global market size will reach US $93200 million in revenue towards the end of the forecast year 2024.

With the increasing growth in advanced technology and the development of a wireless mobile communication system, Voice over Internet Protocol (VoIP) market is booming across the globe. Moreover, an increasing number of portable devices in the corporate world is also resulting in the rising demand for VoIP services. The leading companies providing VoIP services are also constantly updating their services to meet the global VoIP service market demand. VoIP service providers are introducing new features in VoIP services to attract both residential and business users.

The proliferation of technology and the availability of high-speed internet are also playing a significant role in the growth of the global market for VoIP services. The companies are also expanding, and this expansion drives the demand for an efficient communication system. Another major factor that contributes to the growth of the global VoIP services market is the snowballing adoption of Bring Your Own Device (BYOD) in the corporations. Smartphones are replacing computers; therefore, companies are focusing on developing VoIP software that can integrate with mobile applications.

Another report "Global Market Study on VoIP Services: Managed IP PBX Service to Witness Highest Growth During 2017 – 2024" published by Persistence Market Research projected significant growth in the VoIP services from 2017 to 2024. By the end of the forecast period, international long distance VoIP calls are estimated to surpass US$ 120 billion in revenue. Based on the service type, Managed IP PBX service is anticipated to account for the highest share in the global market for VoIP services during the forecast period from 2017 to 2024. Based on the configuration, computer-to-phone is expected to witness the highest growth. In terms of end-user, a corporate user is likely to emerge as the largest user of VoIP services during 2017-2024.

Why are VoIP services popular?

The popularity of VoIP services upsurges with each day. Several factors are playing a significant role in its rapid growth. As compared to the traditional telecommunication. People find VoIP technology much convenient, and this is the fundamental reason behind VoIP's popularity. There are some other important reasons behind the emergent adaption of VoIP technology.

  1. Global Technological Advancement

As mentioned earlier, the mounting usage of mobile phones and the easy availability of the internet is one of the major reasons behind the increasing popularity of VoIP technology worldwide. High-speed 5G internet is on its way to transforming the digital world. Experts predict that 5G will offer speeds 20 times faster than existing connections.

  1. Cost

VoIP services offer the cheapest means of telecommunication. When a cheaper option is available, people choose this over a traditional landline. Many people doubt the call quality of VoIP services, but the latest VoIP technology and high-speed internet ensure crystal-clear voice quality. It is especially beneficial if your business has to make multiple international calls regularly. VoIP service providers offer competitive call rates. Beside lower call rates, it cuts the cost of extra hardware and maintenance, too.

  1. Advanced Features

VoIP services offer advanced features like call transferring, enhanced voicemail, and auto attendant. VoIP service providers offer features like caller ID, virtual numbers, and contact blocking, etc. It is all about making the best use of these advanced features. And therefore, with the advanced features, the popularity of VoIP technology continues to grow.

  1. Video Calling

VoIP technology offers the feature of video calling at a negligible cost. All you need is a high-speed internet connection. This enables you to stay in touch with your customers and employees to discuss important deals and plans. No matter where you are, you can conduct a video conference in the home office through your VoIP phone.

  1. Limited Hardware

Hosted VoIP systems require very less hardware. A simple VoIP application can be used to make calls over the internet using any device with an internet connection, like the laptop, PC, or smartphone. VoIP technology also offers the feature of portability, making it more prevalent than its counterparts.

Profile of the leading company in the VoIP Service Market – AxVoice

While there are numerous VoIP service providers available online, choosing the right one that meets all your business needs is what matters. Axvoice is one of the leading VoIP service providers that offer competitive plans with a bundle of advanced features. It offers a high-quality crystal clear voice for all types of users. For small businesses, it saves costs.

Getting started is easy:

One prime reason for the Axvoice popularity is the convenience that comes with it. It is simple to set up and use. To start making calls with your VoIP phone, all you need is:

  • A high-speed internet connection (cable or DSL)
  • A standby Ethernet port (on your modem/router) to connect Axvoice Phone Adapter if you want to use the internet on your computer and Axvoice Internet Phone Service at the same time
  • A touchtone phone

Features and Functionality:

The features of Axvoice are categorized into four parts:

  1. Outbound Call Features

Axvoice offers a wide range of outbound features. Features like three-way calling are useful for a conference meeting where you don't have to worry about your physical presence in the office. Caller ID blocking and international call blocking ensure that time and money are not wasted over irrelevant calls. The Music on Hold is another amazing outbound feature that keeps your caller engaged while you are busy on another call. Dialing 911 from your Axvoice VoIP phone will inform the emergency authorities that you are in trouble and will also share your location with them automatically (called E911 or Enhanced 911).

VoIP service is highly dependent on the internet connection. The voice quality is compromised if there is an unstable internet connection. Axvoice has overcome this issue by enabling the communication channel to switch to a low bandwidth codec easily. AxVoice uses GSM, G.729, G.711u, and G.711a codecs.

Incoming Call Features

Incoming call features like call waiting and call blocking allow you to handle incoming calls professionally. You can get details regarding incoming caller ID. You can set up to 3 alternate numbers for receiving your business calls in case your primary number is busy. Using this feature, you will never miss out on important client calls. Apart from this, the Call Filter feature enables you to direct specific calls to your number. Using the Do Not Disturb feature, you can also redirect calls to a voicemail during off-hours.

Call Forwarding Features

The call forwarding features make your business communication efficient by ensuring that users never miss on a call. The Find Me/Follow Me feature enables the user to add a list of numbers that redirect the call to several numbers until you pick up. Axvoice allows you to add up to 3 numbers for sequential call forwarding. Furthermore, in case of a power outage, Axvoice takes care of your important call be forwarding them to another number specified by you.

Advanced Features

Axvoice comes with a bundle of advanced features, including call logs, enhanced voicemail, and free in-network calling. In case you want to use VoIP service on your cell phone or computer, then Axvoice offers support for softphone software to make calls without using your landline. With this best VoIP service provider, you can access the notifications on the go. If you already have a VoIP device, you don't need to set up new hardware because Axvoice can be integrated with a simple configuration.

Service Plans:

Axvoice offers two reasonable service plans for small businesses. The details are given below:

Small Business Plan

For the limited calling needs of a small business, Axvoice offers a competitive pricing plan with unlimited in-network calling. It gives you 1500 outgoing minutes to anywhere in the US and Canada. Also, you will get the equipment free with this package. For this service plan, there are two pricing options:

One Month – $39.99 per Month

Flexible Yearly Plan – $29.99 per Month

Home Office (SOHO) Plan

This service plan doesn't require any additional hardware as it uses a virtual phone system, also known as hosted PBX. It is easily scalable, and you can add additional lines easily as your business grows. It offers One Month plan for $14.99 per month and comes with all standard features. The plan offers 200 outgoing minutes while any additional call will cost 1.5c per minute. It offers free in-network calling across the U.S. and Canada.

A VoIP system offers mobility and convenience to business users. Reduced operating, capital expenses, and improved business continuity are just a few of the benefits of moving from traditional phone systems to the internet. If you are a small business owner, this is the time to switch to a VoIP service.

Tech entrepreneur aims for second multimillion-dollar business - Business Observer

Posted: 30 Aug 2019 03:00 AM PDT

Shaking up an industry space is nothing new for Joe Rhem.

As founder of Manatee County-based Star2Star Communications, he had already disrupted the traditional telecommunications sector with the company's Voice-over Internet Protocol (VoIP) telephone services. His idea for his next disruption came while growing Star2Star, which has since become a $75 million business.

In his latest and greatest disruption attempt, Rhem has utilized several must-do business lessons, good for startups and seasoned companies. Focus on what you are good at, for one, and punt everything else. Also be quick about supporting the company with back-office needs — don't skimp on the systems that make a business work. And be quick to change with customer needs and marketplace demands. In short: Be everything a legacy company in your industry isn't.

But first Star2Star landed a major account with Dollar General. Rhem watched as Star2Star's equipment was installed in a carefully mapped out spot on a wall filled with other, sometimes redundant equipment for store functions like security and private network connections. He thought there had to be a better way.

"I looked at that and said, 'That could be one box; it should be one box,'" Rhem recalls. "I need to go make this one box."

But Star2Star was growing like crazy. And although Rhem always wanted to do more than just voice at the company, there was never a good time to branch out. "When you've got a tiger by the tail, you can't think about fishing," he says. "Anytime we would try to spin up some development efforts around something else, the main purpose of the company would come and take those resources away."

Then in 2014, Star2Star took on outside investors, when it was doing $48 million a year in sales. Cash in hand, Rhem decided it was time to make his move. He knew Star2Star was in good hands with Norman Worthington, his neighbor and a fellow entrepreneur who had come on board as an investor and CEO shortly after Rhem started the company.

"I'm an engineer, a problem solver. I build things," Rhem says. "But Star2Star had become more of an institution where everyone knew what they were supposed to do. There were no new fields to plow — except for these products that I can't ever seem to get going inside the organization. And so I left on good terms and started a new company."

In any sort of early stage venture you're betting on the people, and I felt like Joe was a really good bet.' Alex Cruikshank, WiredIQ

That new company is Sarasota-based WiredIQ, which has recently begun to roll out Rhem's long-desired all-in-one product, BrainBox. It's a single unit where a company can control alarms and other security, its secure internal and external internet networks and its telecommunications systems — powered, naturally, by Star2Star products.

"My goal is to be Star2Star's biggest reseller this year; that's my other baby," Rhem, 55, says. "But WiredIQ is a matter of self-expression, you could say. It simply had to be done."

Brains of the operation

Rhem tested his concept for WiredIQ locally after purchasing Sarasota IT services company Kangas. It had been in business since the 1980s, with plenty of existing customers who could be upgraded to WiredIQ's new equipment. "It gave us a nearby set of customers to [help us] understand how the product should be optimized to give everybody their best feature set," he says.

Alex Cruikshank, a software developer who's also worked in wealth management, soon came on board as both an investor and executive vice president of product development at WiredIQ. "In any sort of early stage venture, you're betting on the people, and I felt like [Rhem] was a really good bet," Cruikshank says. "He's got some rare skills in terms of anticipating what the market needs and being able to persuasively convince people. Because he's done so many things that have become successful, it makes him really well-suited for this venture and is why I made the leap to get involved with him."

WiredIQ and its BrainBox began went into national distribution last year, and it already has deals with two large national distribution companies plus a national installation company. It's in about 1,500 endpoints to date, with a potential deal on the table that could greatly expand that. "It's just a matter of scaling up at this point," Rhem says.

He's not ready to talk revenues or growth projections. But he does hope to soon see WiredIQ on the Inc. 5,000 list of the fastest-growing privately held companies in the country, a list Star2Star has made seven times. "I can remember when we were at this point with Star2Star, and we're already starting to see some really significant growth," Rhem says.

And WiredIQ has a major advantage working in its favor. "We're getting about three times as much revenue per customer as we did at Star2Star because we have all these other applications to sell," he says. "So we expect this company to grow about three times faster. As successful as the last venture was, this one I think will eclipse it."

Another key? Rhem isn't afraid to seize new opportunities. Much like Star2Star helped lead a revolution in telephony, Rhem is positioning WiredIQ to be a leader in a new approach to network connectivity called SD-WAN (software-defined networking in a wide area network). It's a new way for companies to securely connect multiple branches or locations that's faster than a T1 line and can be run over top of their existing broadband connection.

"We have that technology built into the BrainBox," Rhem says. WiredIQ also has a patented way to accelerate and prioritize some functions over others. So if a customer wants its voice calls to come through faster than email because the calls are in real time, that can be done.

WiredIQ is also taking the SD-WAN concept and bringing it to a company's local network. "You can think of it as the entire suite of managed services that a business needs," Rhem says. "From one central point of management, you can see and manage and administer all of your assets. And you get one bill and one vendor to deal with, instead of having all those boxes on the wall and vendors to deal with."

Lakewood Ranch financial advisor Evan Guido, who developed a friendship with Rhem after he did some IT consulting for Guido, says the tech guru, in yet another key, is adept at making complex concepts simple. "The best thing to do with Joe if you're going to work with him is to flip over a piece of paper and hand him a pen," Guido says. "You'll get a stick figure of you, one of your office or building, and then he's going to show you how the data gets to you, how it gets around the building and how it's secure at all those positions. And that's what we all want."

Building from success

Rhem has been tinkering in the tech world for a long time. "The sixth grade was when I met my first computer," he says. "It was a mainframe terminal in a school where my stepdad was the principal. After dinner he would drive me back to school and lock me in there for several hours, and I'd work writing programs."

By the time he was at Sarasota's Riverview High School, he had his own software business that he incorporated in Florida — after giving up his right to be a minor — as Summit Software Corp. He sold it to a friend while at Georgia Tech and then went on to found a company called Mindwave Technologies in Sarasota, which was eventually acquired by Infresco and then Computer Associates.

That was how Rhem met Norman Worthington, who founded Infresco. Rhem spent several years as principal architect at Computer Associates, where he worked on Walmart's business-to-business connection and other projects.

It was while he was at Computer Associates that he first began developing the technology for Star2Star in his garage. A change in leadership at Computer Associates forced Rhem to choose between his day job and his side project — and he chose the latter. And now he's taking the same kind of leap with his new venture and is sure to draw on lessons learned over his career.

Like knowing that constantly just trying to keep up is no-no. "At Star2Star we were always trying to play catch-up with our back office because the company was growing so quickly," Rhem says. "That made us hire a lot of people and have a lot of manual processes. We'd start to use a software package built for a certain size company and then find out two years later we're not that size anymore, and it just doesn't work. So this time we built the back office from the very beginning to accommodate a large enterprise. We put as much effort into that as we did in the product development."

Although that can be risky and potentially costly, Rhem says it's worthwhile investment.

He's also following a precedent set at Star2Star to outsource all sales and distribution. "Rather than try to build that ourselves, we're working through distribution that already exists and only through distribution," he says. "We did very well at Star2Star by not doing the selling ourselves, but just by making partnerships with people who do that."

Rhem says WiredIQ will be his last major business venture. "The last time I did this I was in my low 40s, and now I'm in my mid-50s," he says. "It's a 60-hour work week when you start a company like this. And even though we're almost four years into it, it will be that way for another two years because that's how long it takes to build everything out. Then once you get to that point and get all your lieutenants in place, then I can step back. I think in about five or six years we'll have this thing as another worldwide enterprise, and then I'll be ready to let it go."

When that happens, the only other thing Rhem wants to do is open up a little winery in Traverse City, Michigan, where he can spend the summer. But until he's relaxing and sipping some red wine, Rhem remains one to watch.

"Pay attention to Joe Rhem," Guido says. "You're going to get another success story."


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