Posted: 11 Oct 2019 05:52 AM PDT
Flaws in legacy Internet phone systems can remain hidden for years and hackers are all over it, increasingly using them as back doors to enter company IT networks.
According to the McAfee Advanced Threat Research team, it discovered such a vulnerability in the Avaya 9600 series IP desk phone that could be leveraged by attackers to access the phone and eavesdrop on conversations – effectively turning the $80 device into a bug.
McAfee reports that it found the back door while working on a wider project designed to detect vulnerabilities in voice over Internet protocol (VoIP) communications.
The weakness: a piece of softwareThe security flaw was traced directly to a piece of open source software for the Avaya phone and McAfee believes it was copied and modified at least 10 years ago. Avaya, the security firm says, simply failed to recognize and patch it.
Internet of Things devices like VoIP phones "tend to blend into our environment, in some cases not warranting a second thought about the security and privacy risks they pose," says Philippe Laulheret, a senior security researcher on the McAfee team working on the problem. "In this case, with a minimal hardware investment and free software, we were able to uncover a critical bug that remained out of sight for more than a decade."
Avaya was prompted to fix the problem, and the company says it has since been repaired.
The incident demonstrates how security issues can creep into your business through unforeseen areas such as Internet phone systems -- not the first place you're likely to check for danger.
A must-do: security checksWhen your IT professionals install VoIP phones, even the latest models, they must be reminded to run security checks on them. Vulnerabilities in their software can open your entire network to cyberattackers.
Internet phones are actually minicomputers and bring many of the security vulnerabilities that plague desktop computers. Worse, they run code that your IT team may not manage and unlikely to be subjected to the same security updates as your computers. This is one way legacy security issues can remain in place for as long as a decade.
If you have adopted VoIP phone technology, make sure you regularly revisit the phones' software and security provisions and ensure that they are brought inside the network. Hacking is now cheaper and easier than it has ever been, and the reason VoIP phones have not been attacked more stems from an ignorance by amateur hackers about its vulnerabilities.
Posted: 12 Sep 2019 12:00 AM PDT
The answer to the question above is simple. Yes!
Keep reading to hear 10 reasons VoIP is a good idea for small businesses.
Flexibility and Scalability
VoIP is customizable to your business needs. It can grow (or shrink) as needed. When your small business grows into a large corporation, your communications solution will grow with you.
No IT Team Needed
With VoIP, you do not require a fully trained IT team to manage your communications. The provider for your hosted VoIP solution will take support off of your hands.
A long-term commitment can be scary in personal relationships and business relationships. Hesitation is common with large purchases, and many people are unaware that VoIP is purchasable on a month-to-month basis. No contract. No commitments.
Hosted VoIP solutions are more affordable than on-premise solutions. You avoid a significant upfront cost, and the payment covers support, maintenance, and updates. If you prefer an on-premise solution, the system is deployable on your existing hardware and network. VoIP will also save your small business on domestic and international call charges.
Small businesses can focus on their day to day activities without worrying about their phone systems. VoIP is easy to use, and calls can be tracked, monitored, and recorded. Users can change their account information at their convenience, and one telephone number can be provided, with individual extensions for employees.
Security should be a top priority for any business. But for small businesses, lack of security could mean the end of their company. VoIP is more secure than traditional phone lines.
VoIP features like call recordings, CRM integration, archiving storage, and more will increase your employee's productivity. Users of VoIP can do more than making phone calls.
VoIP users can make or receive calls from anywhere with an internet connection. Your employees are reachable from anywhere, allowing you to outsource to remote employees.
Quality and I cannot stress this next part enough, over quantity. The overall quality of your voice calls will vastly improve with VoIP. As long as your internet connection is stable, you will notice the difference in call quality, especially international calls.
Chances are your VoIP provider will have unified communication applications that your business can implement. You can have all your communication channels from one provider, on one platform.
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