Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America - MarTech Series

Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America - MarTech Series

Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America - MarTech Series

Posted: 10 Oct 2019 08:35 AM PDT

Vonage's pioneering technology services attain higher levels of scale and flexibility

Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging.

The North American hosted Internet Protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing steady growth as the small-business customer segment gradually matures and penetration in the mid-market and enterprise segments accelerates. Evolving technologies and business models, along with increasing customer awareness of cloud communications benefits, are driving adoption across different business sizes and industries, creating growth opportunities for service providers.

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"Aggressive yet disciplined M&A and strong organic growth have enabled Vonage to quickly become one of the most innovative business cloud communications providers in North America," explained Ron Gherman, ICT Consultant at Frost & Sullivan. "The company acknowledged early that a programmable communications cloud that incorporates unified communications, contact center and communications APIs could provide greater value to customers. Through pioneering technology, Vonage's brand has become synonymous with next-generation, IP-based communications."

Vonage is using Cloud Communications to redefine how businesses operate and communicate with each other and their own customers, developing more innovative solutions for a more meaningful end-to-end communications experience. Furthermore, Vonage is well-positioned to accelerate revenue growth due to this unique ability to deliver more holistic communications solutions through the unique combination of its business applications (Unified Communications as a Service, or UCaaS, and Contact Center as a Service, or CCaaS) and communications APIs (CPaaS).

"We are proud to be recognized by Frost & Sullivan as an Innovation Leader in the Frost Radar report for UCaaS," said Jay Patel, Chief Product Officer at Vonage. "Innovation is the heart of communications and key to an exceptional customer and employee experience. This recognition underscores our complete commitment to helping our customers deliver a more meaningful, more emotive, more memorable experience for their employees and their own clients, empowering brands to create personalized and contextual connections for deeper engagement and more meaningful relationships."

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Vonage has fueled its success within the business cloud communications market through One Vonage. With One Vonage, the company is providing a fully integrated communications solution with practical, high-impact business application and programmable services, enabling customers to attain higher levels of scalability and flexibility through the fusion of these capabilities:

  • Vonage Business Cloud, based on a microservices-architected, cloud-native platform, leverages UCaaS and communication APIs (or CPaaS), team messaging, and the Vonage Integration Suite to seamlessly blend with mission-critical software, business applications and CRM tools to address diverse customer needs.
  • Its CPaaS technology via communications APIs allows businesses to personalize the customer experience and/or create specific integrations with third-party software for seamless, contextual communications.
  • Its cloud contact center (or CCaaS) solution, integrated into unified communications capabilities, helps provide a one-stop shop to businesses looking to outsource both, delivering a fully integrated communications solution from a single platform.

Frost Radar in the North American Hosted IP Telephony and UCaaS Industry provides results from an in-depth analysis built on a 360-degree research methodology where over 120 companies were evaluated. The team of industry analysts identified 30 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognizes them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths and opportunities for the future.

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Global Business VoIP Market 2019 Business Statistics Focus Report Growth by Top Key Players – AT&T, RingCentral, 8×8, Vonage Business, Intermedia - Market News Network

Posted: 10 Oct 2019 01:11 PM PDT

Global Business VoIP Market

With more than 100 market data pie chart, tables, figures, and graphs, now the Global Business VoIP Market study is released by Market Research Store. The comprehensive valuation of the market is presented in the report entailing facts, existing growth factors, attentive outlooks, future trends, and industry-confirmed market data forecast until 2025. According to the study, the market's key players are AT&T, RingCentral, 8×8, Vonage Business, Intermedia, Mitel, Fonality, Citrix, Dialpad, ShoreTel, Microsoft Skype, Nextiva, main business information, company profile, sales, SWOT analysis, price & gross margin, market share, and revenue.

You can ask for a Business VoIP Market Report 2018 sample here:

Business VoIP Market and Competitive Analysis

Taking into consideration the ever-changing dynamics of the market, it is extremely essential to know where you currently stand in the market. The data covered in this report can play an important role while introducing new products as well as for the existing ones. The marketers, through the study, can get acquainted with the existing customer segments and trends where a sudden drop in market share is likely to be observed. One can also know their market competitors; further, they can also know % market share, segmented revenue, and market position. 

A few players covered in the study: AT&T, RingCentral, 8×8, Vonage Business, Intermedia, Mitel, Fonality, Citrix, Dialpad, ShoreTel, Microsoft Skype, Nextiva

In addition, chapters on current & historical Business VoIP market development scenario, market entropy to patent analysis and race aggressiveness is presented together with competitors, product specifications, SWOT analysis, and peer group analysis with significant financial metrics such as total revenue, gross margin, employee size, segment revenue, total assets, net profit, and so on.

Segmentation and Customer-Based Analysis

The report also covers the necessary geographic, demographic, behavioral, and psychographic data relating to the Business VoIP market's businesses segments. This information can help in looking at features that should be taken into account by the company so as to match the business requirements. For the customer-based market, the report is cataloged with market maker data so as to better comprehend who the customers are, their purchasing patterns and behavior.

Business VoIP Product Types In-Depth: Type I, Type II
Business VoIP Major Applications/End users: Commercial, Personal
Business VoIP Major Geographical First Level Segmentation: North America, Europe, Asia-Pacific, etc.***

*** For global version, list of below countries by region can be added as part of customization at minimum cost.

  • North America (United States, Canada & Mexico)
  • Asia-Pacific (Japan, China, India, Australia etc.)
  • Europe (Germany, UK, France etc.)
  • Central & South America (Brazil, Argentina etc.)
  • Middle East & Africa (United Arab Emirates, Saudi Arabia, South Africa etc.)

Business VoIP Product/Service Development

At present, it is very essential to comprehend how the client's requirements are being fulfilled by the services/products and what modification would be needed to make it more appealing. Making use of user experience research and user testing, the report provides constructive strategies on the focus group. The demand-side study can pave the way to link consumer choices with innovation.

In-Depth Reporting of Business VoIP Product Types:**
** Additional narrow or smaller segments by type can be covered on client's request as per feasibility

Everything relating to report customization can be enquired (15% instant discount) @

Marketing Communication and Sales Channel

To verify the potential of marketing communications and advertising, it is vital to get a better picture of "marketing effectiveness" on a regular basis. This will enable to acknowledge the best approaches to get in touch with the untapped user base. The report would give them an idea to put forth effective approaches and recognize the reason for the inattentiveness of the target market. The report will offer the market segmentation with suitable sales and marketing channels to recognize potential market size by volume and revenue * (if applicable).

Pricing and Forecast

An important part is played by subscription/pricing while making a decision related to report purchasing. With this report, we analyze this pricing in order to help to understand the way businesses or customers assess it—not just in terms of comparing the product with that of competitors' but also with instant substitute products. Furthermore, distinct chapters are also provided in the report relating to labor*, capacity, cost analysis, and production*.

Thanks for go through this article; individual region-wise reports such as for Europe, Asia, or North America, or chapter-wise section can also be obtained.


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