Verizon Disney Plus deal: how to get it free via Fios, Wireless, or 5G - Polygon
Posted: 11 Nov 2019 03:15 PM PST
Disney Plus is The Walt Disney Co.'s ambitious attempt to dethrone Netflix in the ongoing battle for dominance of the streaming market. For the launch, Disney is pulling out all the stops in an effort to get as many people as possible to subscribe to the service, which costs $6.99 a month or $69.99 a year. That includes giving away one year of access through a deal with telecom giant Verizon, as well as a now-expired promotion in which customers could pre-purchase three years' worth of a Disney Plus subscription at a discount.
The Verizon offer went live alongside the launch of Disney Plus on Tuesday, Nov. 12. Now that both the streaming service and the deal are available, here's everything we know about the free offer: how to sign up for it, who's eligible for it, how long it's available, and what the fine print is. Read on so you can start watching The Mandalorian for free!
What is Verizon's free Disney Plus offer?
In October, Disney and Verizon announced that certain Verizon Fios and Verizon Wireless customers would be able to get their first year of Disney Plus for free.
That's a savings of as much as $83.88, for people who were thinking of subscribing to Disney Plus on a month-by-month basis.
What are Verizon's eligibility requirements for the deal?
In order to qualify for Verizon's free year of Disney Plus, you must be at least 18 and fall into at least one of the following three buckets:
As long as you meet one of those criteria, you can take advantage of the offer. In addition, Verizon's FAQ says that you're still eligible to get a free year even if you're already signed up for Disney Plus, whether through Disney or a third party:
If you pre-purchased a three-year subscription already, you paid the full cost upfront, so you won't have monthly payments that will pause and resume. Instead, Verizon will essentially tack on a free 12 months at the front of your existing membership.
How to get Disney Plus through Verizon
"Through Verizon" is the operative phrase here: That's how you have to sign up in order to take advantage of the free year of Disney Plus that Verizon is offering. Note that the email address you sign up with must not already be in use with an active Disney Plus account.
Note that Verizon Wireless accounts are separate from Verizon Fios accounts. That means that if you qualify for the Disney Plus free offer through both services — i.e., you're a new Fios or 5G customer who also has (or is signing up for) an unlimited mobile data plan — you can get a free year of Disney Plus through each of your Verizon accounts. You'll just have to sign up for the streaming service with two different email addresses.
There's some fine print on Verizon's sign-up page that is worth noting. When the 12-month promotional period ends, your Disney Plus subscription will automatically be renewed — at the monthly cost of $6.99, not the cheaper $69.99 annual rate. Also note that you'll be billed through Verizon, not Disney.
There are two exceptions to this. If you're currently an annual or multiyear Disney Plus subscriber, your existing membership will be billed through Disney (not Verizon) when it resumes at the end of the one-year free period. And if you're a New Mexico resident, your Disney Plus subscription will simply run out at the end of the free 12-month window; it won't be automatically renewed.
How long does Verizon's Disney Plus offer last?
The Verizon deal is available from Nov. 12, 2019, to June 1, 2020. Regardless of when you sign up during that window, you'll get a full year of Disney Plus for free starting on the date of your enrollment.
Is ESPN Plus or Hulu included with Verizon's Disney Plus deal?
No. While Disney is offering a $12.99-per-month bundle of Disney Plus, ESPN Plus, and ad-supported Hulu, the Verizon promo applies only to Disney Plus. If you want to also get ESPN Plus or Hulu, you'll have to subscribe to them separately.
Update (Nov. 12): Now that the offer is live, we've edited the article to add details about the sign-up process.
Posted: 12 Nov 2019 11:12 AM PST
Disney's streaming competitor, Disney Plus, launched on Tuesday, and some users are already complaining about technical difficulties.
Some subscribers said on Twitter that they weren't able to log in or that the app was down.
"I cannot access my @disneyplus account on my first attempt this morning," one person tweeted. "Tried to reset password given error code 86 and told I was blocked."
"Anyone else get their account locked upon entering their passwords for the first time for @disneyplus?" another tweeted. "Great experience still on hold with customer service for 20+ minutes.. glad I prepaid for 3 years."
Business Insider experienced technical issues as well.
In our test of the service on Tuesday morning, the first episode of "The Mandalorian" lagged at times, and the iPhone app crashed, with this warning appearing:
And when we made a new account on desktop on Tuesday, after inputting billing information, the Disney Plus website crashed.
We still received an emailed receipt for the Disney Plus plan but couldn't access the website:
Below are more complaints from Twitter users:
"The consumer demand for Disney+ has exceeded our highest expectations," Disney said in a statement on Tuesday. "While we are pleased by this incredible response, we are aware of the current user issues and are working to swiftly resolve them. We appreciate your patience."
Disney Plus launched on Tuesday for $7 a month or $70 a year. Verizon is offering a free year to Verizon Wireless Unlimited customers, as well as new Fios Home Internet and new 5G Home Internet customers.
The service includes the first live-action "Star Wars" TV show, "The Mandalorian," as well as plenty of content from the Disney library, including the complete "Star Wars" original and prequel trilogies, Pixar movies, Disney animated classics, and 16 Marvel Cinematic Universe movies.
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