Microsoft Teams calls not ringing - Windows Report

Microsoft Teams calls not ringing - Windows Report


Microsoft Teams calls not ringing - Windows Report

Posted: 11 Dec 2019 07:34 AM PST


Loredana Popa

by Loredana Popa

Affiliate Disclosure

Microsoft Teams call issues

Real-time collaboration might be a game changer, yet Microsoft Teams is still in the spotlight. The application normally enables users to pull together a team, use chat instead of email, make voice/video calls, securely share or edit documents, and more, but what can you do when Microsoft Teams calls are not ringing?

You want the whole package to make your team more efficient. Calls are definitely a key feature of any successful collaboration in the workplace, especially for remote employees, so you're entitled to your demand.

Now we have not one, but six approaches that are proven to make incoming calls using a phone ring through to Teams desktop app again. Check them out closely right below and forget all about the "Missed Call" notifications blinking at you.

What can I do if Microsoft Teams calls are not ringing?

1. Configure Calling Plans in Microsoft Teams

Microsoft Teams admin center

Calling Plans is that Office 365 feature powered by Skype for Business that lets you use Teams to make/receive calls to or from land lines and mobile phones via the public switched telephone network (PSTN).

Using a Teams client that supports 1:1 Teams calling and 1:1 calling enabled in Teams are mandatory for enabling the Calls tab in Teams. For more info on 1:1 calling in Teams, read Set-CsTeamsCallingPolicy.

Then, to control incoming calls in Teams or Skype for Business, administrators need to use TeamsUpgradePolicy, via the Microsoft Teams admin center.

Islands mode is the default configuration of TeamsUpgradePolicy. By default, VoIP, PSTN, and all federated calls to users are routed to Skype for Business. To change that, updating the policy to enable inbound calling to Teams is your next step.

Long story short, Islands mode guarantees that incoming VOIP calls from Skype for Business land in the recipient's Skype for Business client, just as incoming VOIP calls that originated in Teams land in Teams too, if both sender and receiver are in the same tenant.


If you're also having problems with call queues in Teams, check out this handy guide to solve them in no time.


2. Check Microsoft Teams call settings

Microsoft Teams call settings

  1. Click your profile picture at the top of Teams.
  2. Then, click Settings > Calls.
  3. Make sure the setting for Always ring on this device even when active on desktop is checked.

3. Verify Quiet Hours settings

Quiet Hours settings

  1. Enter into your Teams client.
  2. Go to Settings > Notifications > Quiet Hours.
  3. Here's where you can set start and stop times for any/all days of the week.
  4. Remove any of the previously made changes by clicking on the switch next to Daily quiet hours.

Coworkers often have their PC and mobile with Teams app. This turns into a problem when both of them ring whenever a call comes.

When out of office, you don't want to be interrupted by a Teams call or see the call pop-up on your phone, so there is an option in the Teams mobile client to set quiet hours for yourself, just to make sure it doesn't ring your mobile phone.

This seems to interfere with Microsoft Teams calls on desktop, so you might want to review your decision.


4. Remove Microsoft Teams blocked numbers

Remove blocked numbers

  1. Click on your profile picture.
  2. Go to Settings > Calls.
  3. Select Manage blocked numbers under Block calls.
  4. Here you get access to all any numbers you've blocked and remove them from the list.

Sometimes, there's a healthy dose of guilt that comes immediately after blocking calls from a number. Then, you just tend to forget all about that.

To view and manage the numbers you've blocked is possible if you follow the above steps. This will certainly make Microsoft Teams calls work again if the issue was isolated to blocked numbers only.


5. Check if Microsoft Teams is up-to-date

Microsoft Teams up-to-date

  1. Start by clicking your profile picture at the top of the app.
  2. Select Check for updates.

Note: Linux users aren't able to update manually within Teams for the moment.

Maintaining the health of the app is as simple as following the above steps whenever you remember the lack of any recent pop-up update notification or when calls stop ringing all of a sudden.


If you can't update Teams because of syncing issues, take a look at this article and fix the problem in a couple of steps.


6. Ensure that you are connected to the Internet

Connected to the Internet

  1. Click your profile picture at the top of Teams.
  2. Click Settings.
  3. Hit Update and Security.
  4. Select Troubleshoot from the left-side menu.
  5. Scroll down and click on the Internet Connections option.
  6. Click Run the troubleshooter.
  7. Up next, just follow the on-screen instructions to complete the steps.
  8. Restart Teams and check if the issue disappears.

When calls are failing to ring the desktop, make sure no network issue is interfering. Follow the above procedure instead of waiting for that annoying notification of another missed call.


Conclusion

While some users are uninstalling the Teams app because they cannot stop simultaneous incoming calls on PC and mobile, others just look for ways to enjoy the calling functionality on their desktop.

Microsoft Teams is turning into the primary client for Intelligent Communications in Office 365. There's no surprise that it's offering calling options such as call queues, auto-attendant, consultative transfer.

The ability to forward a call to a group and out of office support, or even to bring your own telephone service to Teams are just some of the reasons why more and more people make the jump to Microsoft's collaboration platform.

You need many of these and we can only hope the above solutions helped you get Teams calls back to ringing.

READ ALSO:

Internet calls in UAE: What will happen if BOTIM stops functioning - Gulf News

Posted: 09 Dec 2019 09:02 PM PST

New video calling app launched in the UAE, as Skype, WhatsApp calling remain blocked - Gulf Business News

Posted: 19 Nov 2019 12:00 AM PST

Etisalat offers access to the Voico UAE app, which offers video and audio calls worldwide

Another new video calling app appears to have received regulatory approval to operate in the UAE.

On its website, UAE telecoms operator Etisalat has added the 'Voico UAE' app to its list of providers offering video and voice calls.

The Voico UAE app – free to download worldwide – is available on the Apple app store as well as Google Play store.

"Voico UAE offers video and audio calls for users in UAE, India, Egypt, Pakistan, Saudi Arabia, Oman, Jordan, Kuwait, US, Canada, China and many more," the app description states.

It offers "unblocked high-quality video / audio calls," it adds.

The app is not yet available with du, according to its website.

Voico is the latest to join the list of supported video/audio calling apps in the UAE such as Botim, C'Me and HiU.

Another app, Yzer, was also included in the list in August following its launch.

Read: UAE gets new video calling app as VoIP restrictions on Skype, WhatsApp continue

All free international voice over internet protocol (VoIP) services including Skype and WhatsApp calls currently remain blocked in the UAE as per regulations issued by the Telecoms Regulatory Authority (TRA).

However, the ban on WhatsApp calls could be lifted soon, a senior cyber security official recently said.

Mohamed Al Kuwaiti, executive director of the UAE's National Electronic Security Authority, told CNBC earlier this month that the UAE was collaborating closely with big tech platforms such as Facebook-owned WhatsApp.

"There might be a lift of that ban for (WhatsApp) voice calls… and this is going to happen soon, this is what we know and understand from the telecommunication authority here in the UAE."

There were reports earlier this year that the country's telecoms regulator was in talks with US technology firms Apple and Microsoft towards the potential re-enabling of FaceTime and Skype.

Read: UAE's telecoms regulator in talks to lift Skype, FaceTime ban

Several senior businessmen have also urged the UAE to lift the ban.

Read: Dubai businessman Khalaf Al Habtoor urges for end to Skype ban in UAE

The UAE is one of the few countries in the Gulf region where Skype, FaceTime and other VoIP apps are still blocked after Saudi Arabia lifted its ban in September 2017.

The kingdom said it would allow apps that satisfy regulatory requirements to function but would monitor calls.

Read: Saudi lifts Skype, WhatsApp ban, but will censor calls

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