Gradwell Wave review: Fuss-free phoning - IT PRO

Gradwell Wave review: Fuss-free phoning - IT PRO

Gradwell Wave review: Fuss-free phoning - IT PRO

Posted: 18 Mar 2020 12:00 AM PDT

UK-based Gradwell has been in the business communications market for over 20 years, and at the end of 2019 it launched its own cloud-hosted VoIP service. Wave has been designed from the ground up to address the needs of busy SMBs: it's simple to deploy, easy to manage and packed with call-handling features, while offering per-user pricing that's ideal for growing businesses.

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Wave is hosted on Amazon Web Services (AWS), so it offers good reliability and can scale easily to cope with heavy demand. And in case you're worried about having all your eggs in one basket, be assured that Gradwell has deployed Wave across two different AWS sites as protection against unplanned outages.

Costs are easily managed: there are three Wave packages to choose from, which include different numbers of monthly call minutes to landlines and mobiles. The cheapest package is Wave 100, which costs £10 per user per month and includes 100 minutes of calls. Obviously that will cover only very light usage; if you need more, Wave 1000 starts at £13 and allows 1,000 minutes, while Wave 3000 costs from £18 and offers, you've guessed it, 3,000 minutes.

When you're ready to sign up you can expect a personal service, with a Gradwell agent on hand to talk through your needs and help you pick a call package and choose phone numbers. Very little technical knowledge is required: Gradwell offered to handle the process of porting over our existing numbers, and creating a base set of users for us. To make sure we hit the ground running, the company also assigned a personal agent to take us through a detailed on-boarding session.

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If you need them, Gradwell can even supply your VoIP handsets. Wave is currently geared up for Yealink phones, and we've no complaints about that as it's the brand we choose for our own testing. A good range of models is on offer, from the basic T19 up to the slick CP960 conference phone. We went for T42S desk phones, and found that provisioning was almost a non-issue, as by the time they reached our offices their MAC addresses had already been added to our portal. All we had to do was connect the phones to our network, assign them to users and reboot and we were ready to go.

For those who prefer the soft approach, Gradwell has also created mobile apps for Android and iOS. We tried the iOS version on an iPad and were impressed by how easy it was to connect to a user's account: all we had to do was enter the right username and password, or scan in a QR code from the user portal. There's also a browser-based softphone for Google Chrome, which can be used to make calls, receive desktop notifications for incoming calls, create an address book and record calls to local storage.

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Wave doesn't currently offer users their own personal portal, but the administrative console contains all the user and phone-management tools you'd expect, along with a wealth of call-handling features. Hunt groups are easy to create: you simply pick an extension, then define a series of steps determining where to route calls if they go unanswered.

There's also a good spread of features that some providers charge extra for. A flexible call queuing system includes options for advising that calls will be recorded, playing hold music and presenting reassuring messages to ensure callers don't hang up. Voice menus are just as versatile, as you can record voice prompts from a phone or by uploading a WAV file to the portal. Calendar routes redirect calls during specified date periods (such as weekends or bank holidays), calls can be routed according to caller ID and pickup groups can be defined so that colleagues can answer other users' phones.

If you're looking for the smoothest possible transition to VoIP, Wave has you covered. It's very easy to set up and manage and offers plenty of features for the price, making it a great fuss-free VoIP solution.

Outstanding Scope of VoIP Services Market is Estimated to Grow - openPR

Posted: 12 Mar 2020 12:00 AM PDT

VoIP Services

VoIP Services

This report provides in-depth study on the current state of the Global VoIP Services Market 2020-2024. Key players in the Global VoIP Services Market have been identified through the secondary research and their market share has been determined through primary and secondary research. These include a study of annual and financial reports of top players and extensive interviews of leaders including CEOs, directors, and marketing executives.

Global VoIP Services Market Overview:

Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS). VoIP is also available on many personal computers and other Internet access devices. Calls and SMS text messages may be sent over mobile data or Wi-Fi. VoIP allows modern communications technologies (including telephones, smartphones, voice and video conferencing, email, and presence detection) to be consolidated using a single unified communications system.

The Global VoIP Services Market is segmented on the basis of Type, Application and Region. VoIP Services market is cover distinctive segment market estimate, both volume and value, also cover diverse businesses customers' data, which is imperative for the makers.

Available Exclusive Sample Copy of this Report @ .

Based on the Type, the Global VoIP Services Market is sub-segmented into International Long Distance VoIP Calls and Domestic VoIP Calls. On the basis of Application, the Global VoIP Services Market is classified into Corporate Consumers, IP Connectivity, Managed IP PBX, Hosted Business, Individual Consumers and Other.

The VoIP Services market is dominating North America due to the presence of global players in the U.S. Growing Organization sizes and increasing application area of VoIP Services is supporting the market VoIP Services in North America and also South America. Asia-Pacific has emerged as a faster-growing market. Europe holds the second position in the global market and the growing economy of the Asian countries India and China.

Purchase this report online with 90 Pages, List of Tables & Figures and in-depth Table of Contents on "Global VoIP Services Market Report 2020" @ .

Top Leading Key in Players Global VoIP Services Market: Vonage, Comcast, Time Warner, Cablevision, Charter, Bright House, 8x8, Jive, Mitel, Broadvoice, OnSIP. New product launches and continuous technological innovations are the key strategies adopted by the major players.

Latest Industry Updates:

1 Mitel: Mitel Helps Businesses Unleash Productivity with New 'Continuous Collaboration' Solution for Work Teams on 05 March, 2020-- Today's globalized business environment presents challenges to effective team collaboration. Remote workers, time zones and geographic boundaries can delay decision-making, slow productivity and lead to the use of shadow IT. Disconnected communication channels can also be costly and complex for a business to manage. Additionally, many organizations are restricting employee travel amid growing public health concerns. Addressing these issues, Mitel is leveraging the Amazon Web Services global cloud infrastructure to provide an integrated experience that brings together dispersed and global teams through collaboration tools that drive seamless, live interactions from anywhere, on any device.

In a recent survey of twenty-five hundred business professionals across North America, Western Europe and Australia, seventy four percent of respondents said better communications and collaboration tools would help improve their personal productivity. More than half also ranked face-to-face meetings as the most effective way to communicate and nearly forty percent expect video meetings to become more frequent in the next three to five years. With MiTeam Meetings businesses can unleash productivity and enable employees to collaborate effortlessly as if they are in the same room.

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This study answers to the below key questions:

1 What will the market size be in 2024?
2 What are the key factors driving the Global VoIP Services Market?
3 What are the challenges to market growth?
4 Who are the key players in the VoIP Services Market?
5 What are the market opportunities and threats faced by the key players?

Major Points in Table of Contents:

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Players Covered

1.4 Market Analysis by Type

1.4.1 Global VoIP Services Market Size Growth Rate by Type (2013-2024)

1.4.2 International Long Distance VoIP Calls

1.4.3 Domestic VoIP Calls

1.5 Market by Application

1.5.1 Global VoIP Services Market Share by Application (2013-2024)

1.5.2 Corporate Consumers

1.5.3 IP Connectivity

1.5.4 Managed IP PBX

1.5.5 Hosted Business

1.5.6 Individual Consumers

1.5.7 Other

1.6 Study Objectives

1.7 Years Considered

2 Global Growth Trends

2.1 VoIP Services Market Size

2.2 VoIP Services Growth Trends by Regions

2.2.1 VoIP Services Market Size by Regions (2013-2024)

2.2.2 VoIP Services Market Share by Regions (2013-2020)

2.3 Industry Trends

2.3.1 Market Top Trends

2.3.2 Market Drivers

2.3.3 Market Opportunities

3 Market Share by Key Players

3.1 VoIP Services Market Size by Manufacturers

3.1.1 Global VoIP Services Revenue by Manufacturers (2013-2020)

3.1.2 Global VoIP Services Revenue Market Share by Manufacturers (2013-2020)

3.1.3 Global VoIP Services Market Concentration Ratio (CR5 and HHI)

3.2 VoIP Services Key Players Head office and Area Served

3.3 Key Players VoIP Services Product/Solution/Service

3.4 Date of Enter into VoIP Services Market

3.5 Mergers & Acquisitions, Expansion Plans

................... Request free sample to get a complete Table of Content

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