10 Best Practices for VoIP Success - PCMag India

10 Best Practices for VoIP Success - PCMag India10 Best Practices for VoIP Success - PCMag IndiaPosted: 07 May 2020 12:00 AM PDTImplementing a business-class voice over IP (VoIP) system for the first time or even migrating from an old VoIP solution to a new one, either path represents a significant project as well as a lot of changes to how your employees do their work. They'll need to adjust to a new way of doing things, which is never easy, and your IT department will need to focus its efforts on new management and troubleshooting tasks. Whether you're changing to VoIP or you're already running a VoIP-ready network, getting the best performance requires planning, active management, and monitoring.While there are a lot of different types of VoIP networks and providers available, as well as a vast number of platform solutions, like AT&T CollaborateIntermedia Unite, and RingCentral Office, there are still some common factors that all VoIP providers share. As I found o…

Is VoIP Right For Your Business? 5 Factors to Help Decide | Toolbox - Toolbox

Is VoIP Right For Your Business? 5 Factors to Help Decide | Toolbox - Toolbox

Is VoIP Right For Your Business? 5 Factors to Help Decide | Toolbox - Toolbox

Posted: 14 Apr 2020 05:33 AM PDT

There couldn't be a better time for VoIP players like RingCentral, Avaya, Jive Voice, Nextiva, 3CX, 8x8, Vonage, or Verizon Business Digital Voice that are witnessing an unprecedented boom in usage, thanks in part to the freemium model and the coronavirus pandemic that has shuttered the global economy. With 30% of the global population under lockdown, businesses of all sizes have gone online. Network providers have reported unprecedented growth in internet traffic. Comcast saw a 212% increase in VoIP and video-conferencing traffic, while AT&T reported wireless voice minutes up by 23% last week. Amidst the turbulent changes, scope of VoIP has increased significantly, and it has turned out to be a useful technology for frontline workers, such as healthcare providers and COVID-19 first responders battling the crisis.

Meanwhile, service providers have responded by doubling down to meet the new, rising demand for high-quality VoIP services. VoIP vendors are expanding capacity and rolling out new features to meet the demands of the virtual workforce. "Businesses all over the globe are demanding the flexibility to enable employees to work from home when needed. Our brandable cloud-based solutions provide Internet Telephony Service Providers (ITSPs) with the capabilities they need to meet this growing need, without deploying any hardware or software," said Alex Ferdman, CEO of Telinta. For example, Telinta's Work from Home solution packs features such as easy re-routing of Hosted PBX extensions via web portals, audio conferencing, WebRTC for VoIP calling via web browsers, and more. Also, ITSPs can now provide VoIP calling from any compatible device: IP and analog phones, mobile phones, video-capable IP devices, Windows and Mac computers. With today's challenges becoming a more permanent trend, Nextiva's Jeremy Boudinet emphasizes remote work is probably here to stay. That implies an increase in demand for services like Slack and Zoom. "This is especially true since many companies have invested heavily in equipment to enable remote work," he said.

While the outbreak has made a strong business case for VoIP, whether it's a smart investment for your company depends on a slew of factors. For example, mid-sized organizations with distributed workforce and a sizable client base will need to tap into SaaS-based VoIP solutions that can support CRM, ERP integrations, and features like call queuing and call recording. Additionally, digital natives like e-commerce firms, online delivery firms, and ride-sharing startups need an array of tools to respond to end users. Given the current situation, customer-facing tech natives face an immediate need to integrate real-time communications into workflows. This results in streamlining customer interactions and also boosts user retention. So, still thinking if VoIP is the right fit for your organization? In the current scenario, with the coronavirus crisis ravaging the global economy, companies need to make efficient communications a core capability. And VoIP technology is playing a pivotal role in business continuity and is nudging organizations towards an agile business model.

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We list down top 5 consideration factors to help evaluate VoIP implementation:

1. Business Continuity

Business Continuity and uptime guarantees are of utmost importance when companies of all sizes are confronting a crisis that has disrupted sectors across the globe. For a mid-sized SaaS company, delivering consumer-facing applications, VoIP simply makes more sense. And many VoIP providers allow their customers the ability to easily expand the number of phone lines without any downtime to the company's system. The benefits are manifold, including improved responsiveness and savings on additional infrastructure costs. Case in point, Intermedia, one of the leading UCaaS vendors provides a 99.999% uptime SLA, making it one of the most dependable services. So, reliability is a key consideration to be kept in mind when evaluating prospective providers.

2. Increased Flexibility

VoIP has been an enabler for digital transformation and operational agility. As workspaces decentralize amid the unfolding crisis and the need for cross-functional collaboration grows, VoIP solutions will be a critical game-changer for support staff, help desk technicians and more. Take for example, a support technician who's working remotely can now field VoIP calls while seated at his computer or from a smartphone, depending on the VoIP solutions chosen. "Such flexibility means that technicians can work where they want to work and improve responsiveness to calls. There's also the management tools behind VoIP and service desk solutions that enable you to scale up and scale down your service desk staff according to your business needs," notes Will Kelly, an analyst.

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3. Scalability Ease

As the world becomes more connected, your clients and co-workers need an array of solutions to connect. In more ways than one, VoIP has become an essential part of business communication strategies, allowing companies to ramp productivity and increase user satisfaction. VoIP solutions pack end-to-end features like voicemail, auto-attendants, call forwarding, call monitoring and recording, and conference call lines. Additionally, VoIP CRM and ERP integration automates data collection, thereby helping keeping call records safe. For mid-sized businesses this kind of integration allows teleworkers to stay connected with clients and increase customer satisfaction.

4. Remote Management

VoIP has moved beyond a point solution to become a key part of Unified Communications and Collaboration strategy. Many VoIP vendors are offering visibility into and across work with remote management. Besides being the central hub for information, VoIP providers offer the benefit of remote management, from a centralized Web portal, that leads to higher efficiency.

Learn More: 3 Tips to Protect Employees During a Pandemic

5. Improved Employee Mobility

In many ways, COVID-19 has spurred companies lagging in digital transformation to adopt VoIP to support the growing mobile workforce. Companies that were in the 'wait and see mode' have adopted VoIP technology to offer additional communication functionalities, such as team messaging and even video conferencing in the same app, thereby allowing a single interface for all collaboration needs. With VoIP, employees customize user and team interactions and build intelligent workflows.

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