The Best Business VoIP Providers for 2020 - PCMag India

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The Best Business VoIP Providers for 2020 - PCMag IndiaThe Best Business VoIP Providers for 2020 - PCMag IndiaCoeur d'Alene Press - Coeur d'Alene PressNorthside Computers Installs VoIP Systems to Help Local Users - OnFocus - OnFocusThe Best Business VoIP Providers for 2020 - PCMag IndiaPosted: 30 May 2020 04:00 AM PDTHow to Choose the Right VoIP & Phone ServiceBusiness phone service may look stodgy to some business tech buyers when compared with sexier technologies like video conferencing or team collaboration platforms. But while many technologies come and go, voice is one of those staples most every business needs to address, especially now that so many corporate work forces are being redistributed to home offices. Fortunately, modern cloud-managed voice over IP (VoIP) phone services can be easily reconfigured to support remote users and often they also offer integrated solutions for more modern communication capabilities, including both web meetings and team c…

VoIP systems deliver advanced telephony and UC features - TechTarget

VoIP systems deliver advanced telephony and UC features - TechTarget


VoIP systems deliver advanced telephony and UC features - TechTarget

Posted: 28 Mar 2019 12:00 AM PDT

At one time, on-premises voice over IP platforms were the only option. But with the advent of cloud computing, SaaS and hybrid VoIP systems are now a viable alternative for many organizations.

The key difference between on-premises and SaaS-based VoIP platforms is where the intelligence of the phone system resides. On-premises platforms are located within the customer's corporate network. The customer oversees management of VoIP servers along with all the electricity, cooling and underlying networking that keeps users connected to the system. The intelligence of a SaaS VoIP platform, on the other hand, resides inside a service provider's network. Thus, the provider manages the infrastructure for the customer.

With a hybrid VoIP platform option, which is a mixture of on-premises and SaaS models, VoIP servers still reside inside the customer's network, yet the configuration is performed in the cloud and then pushed to the on-premises appliance. This type of architecture can benefit organizations that maintain multiple geographically dispersed branch offices.

Let's examine the specific features and capabilities of leading VoIP platforms.

8x8 X Series

VoIP architecture: SaaS

8x8 Inc. is based in San Jose, Calif., with offices in Australia, Canada, France and the U.K. The X Series SaaS VoIP platform offers four service plan options. Long distance to several countries is unlimited and is included in the monthly service plan. This platform may be cost-effective for organizations that place a large number of calls to other countries.

Notable platform features: A single cloud-based platform covers voice, collaboration and call center functionality. The company handles public switched telephone network (PSTN) access. All service plans include auto-attendant, call recording, business text messaging, team messaging and voicemail. Depending on the service plan, long distance is included with the monthly fee in either 14 or 47 countries. Other countries not included are billed monthly at a per-minute rate.

Phone hardware compatibility: The X Series supports a wide range of third-party Session Initiation Protocol (SIP)-compatible desk phones, conference phones and analog phone adaptors. These include phones from companies such as Cisco, Poly (formerly Polycom and Plantronics) and Panasonic.  

Technical support options: Web case, chat and phone access are available 24/7, as well as a self-service knowledgebase.

Alcatel-Lucent Enterprise OXO Connect

VoIP architecture: Hybrid cloud

The ALE International OXO Connect platform is targeted at SMBs. With simplified cloud management and licensing options, this VoIP system may be cost-effective for businesses with multiple branch offices or limited internet bandwidth capacity. The physical appliances are offered in small, medium and large form factors. Customers receive three years of free software upgrades and can purchase additional upgrades on an annual or multiyear contract extension.

Notable platform features: It offers simplified deployment of on-premises hardware with cloud-managed software. OXO Connect boasts multiple PSTN connectivity options, including T1/E1 primary rate interface (PRI) and various analog trunks. The product can be deployed anywhere in the world and works with the PSTN options available. Telephony services include multiple lines, voicemail, call recording, call barge, paging and hunt groups.

Phone hardware compatibility: Native support for Alcatel 8000, 8100 and 8200 series phones as well as many third-party SIP phones are supported.

Technical support options: ALE offers hardware and software support. Hardware support includes phone and web troubleshooting, advanced replacement and upgrade or migration assistance. Software support includes 24/7 online, phone and email software troubleshooting, access to configuration documentation, software updates and patches, and enterprise-grade service-level agreements. Added support for OXO Connect provides full release lifecycle support.

ALE OmniPCX

VoIP architecture: On-premises

ALE's OmniPCX combines old voice technologies with new. The platform still has native support for digital, non-VoIP phones as well as for more modern IP and SIP-based desk phones. The platform can be implemented as a stand-alone on-premises system or can be combined with ALE's Rainbow cloud service, which creates a fully integrated, single-vendor on-premises and SaaS platform.

The key difference between on-premises and SaaS-based VoIP products is where the intelligence of the phone system resides.

Notable platform features: OmniPCX offers an all-in-one enterprise voice, instant messaging and video conferencing platform. This includes features such as multiple lines, corporate directory, hunt groups, auto-attendant and add-on call center capabilities. Support for PSTN includes T1/E1, ISDN and SIP.

Phone hardware compatibility: The platform supports a wide range of digital and IP-based phones from ALE and other third-party phone vendors as well as Wi-Fi and digital enhanced cordless telecommunications (DECT) wireless handsets.

Technical support options: As with OXO Connect, ALE hardware and software support is included. Hardware support similarly covers phone and web troubleshooting, advanced replacement and upgrade and migration assistance. And Software support provides 24/7 online, phone and email software troubleshooting, access to configuration documentation, software updates and patches, and enterprise-grade, service-level agreements.

Avaya Aura

VoIP architecture: On-premises

Avaya's flagship communications platform, Aura, includes VoIP, messaging, video conferencing and top-tier contact center add-on capabilities. This on-premises VoIP platform can be tailored to fit the unique needs of any business vertical. This includes the ability to run both modern SIP endpoint systems alongside non-SIP digital phones for those organizations that wish to continue using legacy desk phones.

Notable platform features: The product offers a full-suite communications platform for calling, messaging, meetings and call center functions. Avaya Aura is broken into several platform components, including an overarching session manager for all multimedia communications management, a communications manager for voice and video setup and customizations, presence services and a border controller to manage access to the PSTN and other third-party VoIP systems.

Phone hardware compatibility: This consists of a large list of Avaya and approved and supported third-party SIP and H.323 desk phones, softphones, conference phones and video conference equipment.

Technical support options: Offerings include 24/7 access to advanced phone or web support and a guaranteed four-hour time-to-restore policy.

Cisco Business Edition 4000

VoIP architecture: Hybrid cloud

The BE4K all-in-one platform is designed for remote offices with up to 200 end users. The on-premises appliance connects to a local LAN and PSTN using various PSTN interface cards. The platform is cloud-managed for ease of administration anywhere the administrator has internet access.

Notable platform features: Integrated PSTN interface capabilities include T1/E1 PRI, basic rate interface, Foreign Exchange Station (FXS), Foreign Exchange Office (FXO) and SIP trunks. This VoIP system is fully controlled and managed in the public cloud via a web-based GUI. Features include voicemail, conference calling, automated attendant, call forwarding, call waiting, music-on-hold and soft-key programmability.

Phone hardware compatibility: It only works with Cisco 7800 and 8800 series phones. Analog phones and fax machines can be connected via FXS ports.

Technical support options: The cloud-managed services can be purchased in one-, three- and five-year prepaid options. This includes global, 24/7 online and phone access to Cisco's premier Technical Assistance Center.

Cisco Unified Communications Manager

VoIP architecture: On-premises

The on-premises CUCM platform has been around for more than two decades. This communications platform consists of several physical or virtual appliances, each of which serves a different set of functions.

The CUCM appliance handles user accounts, phone registrations and all call control functions. A separate Cisco Unity Connection server manages all voicemail and auto-attendant functions, while additional servers manage presence, instant messaging and video conferencing integrations. While the CUCM platform may be overly complicated for SMBs, larger companies can benefit from its flexibility and redundancy.

Notable platform features: On-premises deployment options include a hardware-based appliance or the ability to install as a virtual machine. Cisco offers end-to-end voice communications, including voice gateways that interconnect the CUCM to a PSTN through T1/E1 primary rate interface, ISDN, basic rate interface, FXS, FXO and SIP trunks. Features include all enterprise voice functions as well as the ability to support a contact center through the add-on Unified Contact Center Express or Unified Contact Center Enterprise platforms. By default, the CUCM platform offers instant messaging and presence capabilities as well as a voicemail system.

Phone hardware compatibility: Cisco's latest 7800 and 8800 series platforms are compatible in addition to most legacy Cisco phones such as the 7900 series. CUCM supports most third-party SIP hard phones and softphones.

Technical support options: Cisco Smart Net Total Care (SNTC) is required to receive support from the Cisco Technical Assistance Center. SNTC includes 24/7 online and phone support, and access to software updates and bug fixes.

Cisco WebEx Calling

VoIP architecture: SaaS

When Cisco's cloud calling platform first launched, it was known as Cisco Spark. Yet, after some market research and the desire to further integrate Spark functionality with Cisco's WebEx online meeting platform, Cisco Spark became WebEx Teams. The VoIP portion of WebEx Teams is simply known as WebEx Calling. Here, the user gets full calling capabilities from a desk phone -- or within the WebEx Teams apps -- as well as typical chat and video conferencing features. Add-ons include Cisco's Telepresence line of video conferencing hardware and the ability to use WebEx Meetings online meeting platform. The platform is designed for SMBs that wish to reduce administrative overhead while sticking with a well-known VoIP vendor.

Notable platform features: It includes a public cloud-controlled voice, video and instant messaging system. The WebEx Calling architecture only requires an internet connection. PSTN connectivity is provided over the internet to one of two SIP providers of the service. Like virtually all SaaS VoIP platforms, analog devices aren't supported with WebEx Calling. Its features include automated attendant, hunt groups, three-way calling, video conferencing integration and an end-user self-service portal.

Phone hardware compatibility: Only Cisco 7800 and 8800 series phones are supported.

Technical support options: The cloud-operated and managed VoIP service requires a minimum 12-month commitment. Payments for the service can be made upfront or month to month. Support includes automatic firmware updates, Active Directory and Office 365 integration, and 24/7 online and phone support.

Fuze Enterprise Voice

VoIP architecture: SaaS

Fuze Enterprise Voice is a global platform for calling, messaging, video chat, document sharing and business app collaboration. The company backs its service with a 99.99% uptime guarantee. Most users utilize the all-in-one desktop, smartphone and tablet application for all functionality -- including an integrated softphone. Thus, this platform is geared toward mobile workforces.

Notable platform features: Fuze provides much of the functionality of a traditional on-premises VoIP platform in a subscription-based cloud service model. Its global network allows for fixed-cost pricing no matter where the user is calling. Connections to the PSTN are set up as SIP connections directly from the end device to the Fuze cloud across the internet. The platform also has a contact center add-on component for smaller call centers that require basic functionality.

Phone hardware compatibility: It's largely a softphone-based platform through the proprietary Fuze desktop and mobile app, but third-party physical desk and conference phones are an option. The only supported vendors and phone types available as of this writing are Polycom and Yealink.

Technical support options: Four levels of support are included -- Core, Enhanced, Premier and Platinum. Core includes two global points of contact with 24/7 availability. Included software updates and patches are automated. Higher-level support models include access to more global points of contact, faster response times and a dedicated support manager.

Microsoft Teams

VoIP architecture: SaaS

Teams is one of the newer SaaS VoIP systems available. Microsoft replaced its Skype for Business platform with an entirely new platform built from the ground up. While the platform is comprehensive for messaging, file sharing and point-to-point voice and video, PSTN calling is still new. Although more advanced enterprise calling features may not be fully available in 2019, the company will be adding the same calling features as its competitors.

Notable platform features: Much like Fuze, the Microsoft Teams platform caters toward messaging, file sharing and video conferencing first, with add-on voice capabilities as a secondary component. Calling plans can be added to Teams that give users the ability to make and receive calls from the PSTN. Like other SaaS-based cloud services, connectivity to the Teams PSTN border controllers is done over the internet. Features include corporate directory, call forwarding, call transferring, presence and music on hold.

Phone hardware compatibility: Teams supports a wide range of third-party SIP phones. Additionally, any phone that was Skype for Business certified is also supported with the new Teams platform. This can help organizations that are migrating from Skype for Business to Teams further capitalize on their original investment.

Technical support options: The type of support depends on the user's Office 365 license plan. Support for Teams uses the same Office 365 online and web options. A separate Microsoft Teams help center section provides Teams-only administration documentation.

Mitel MiVoice Business

VoIP architecture: On-premises

Mitel's MiVoice Business VoIP platform is designed for businesses that require a stable, full-function voice and collaboration platform, but don't have a large staff to support it. MiVoice comes in multiple appliance sizes suited for SMBs.

Notable platform features: Enterprise-grade voice, messaging, presence, video conferencing and third-party app integrations are all included. The platform allows for flexible deployments in several legacy telecom or SIP trunking PSTN configurations.

Phone hardware compatibility: Like Cisco, Mitel has a wide range of proprietary desk phones, including VoIP, analog and digital; conference phones; and analog and DECT wireless phone support. Mitel also supports third-party phones that adhere to SIP standards.

Technical support options: Phone, email and web communication are available 24/7, as well as an online knowledgebase portal. Phone support zones include North America, EMEA and APAC.

Mitel MiCloud

VoIP architecture: SaaS

The Mitel VoIP platform is designed for organizations that want a system that focuses more on PSTN calling and integration with third-party applications and less on video conferencing and integrated chat and file sharing. MiCloud includes all the typical features common in SMB on-premises VoIP platforms. 

Notable platform features: The Mitel cloud-based business voice system integrates calling, email and messaging onto a single platform. Mitel also boasts excellent third-party application integration to better link the collaboration platform to the business tools organizations use every day. Voice features include unlimited local calling and long distance in North America, voicemail, call park, hunt groups, conferencing, auto-attendant and call recording.

Phone hardware compatibility: Mitel 400 and 6900 series IP phones; Polycom RealPresence Trio 8800; and SoundStation 5000, 6000 and 7000 series conference phones are supported.

Technical support options: Support includes 24/7 phone, email and web communication and an online knowledgebase portal.

NEC Univerge 3C

VoIP architecture: On-premises

Although NEC isn't the most well-known brand in the UC market in North America, the company is extremely popular with organizations that have a large presence in the Asia-Pacific region. The Univerge 3C platform offers a full suite of highly scalable and flexible UC services.  

Notable platform features: The Univerge 3C all-in-one enterprise collaboration platform combines VoIP, messaging, video conferencing and a host of other UC capabilities. Voice features include voicemail, presence, audio and video conferencing and features for remote workers. The entire software platform can run on most enterprise-grade, industry standard hardware and a Windows Server OS. Most organizations opt to run Univerge 3C as a virtual server. To connect Univerge 3C to PSTN services, NEC offers several Univerge Media Gateway options, depending on whether the organization wishes to connect to analog, digital or IP-based services. Univerge also has a multitude of add-on functionality, including various media gateways and unique hotel and hospitality features.

Phone hardware compatibility: NEC offers its own line of SIP desk phones, conference phones and wireless phones as well as proprietary desktop and mobile apps. Most SIP-capable phones will operate with the Univerge 3C platform.

Technical support options: NEC's 24/7 Technical Assistance Center can be contacted by phone or through the web. A knowledgebase portal offers self-service configuration and troubleshooting assistance.

RingCentral Office

 VoIP architecture: SaaS

RingCentral became popular by serving small business owners that needed a business PBX, but didn't want the hassle of managing it. RingCentral has since moved into the midsize enterprise VoIP market as well with its cloud-based Office platform. This includes an all-in-one phone, meeting and messaging platform. Licensing is monthly or annually at a discounted rate.

Notable platform features: Most features found in on-premises platforms are also available in the RingCentral Office cloud service, including call forwarding, call parking, voicemail-to-email, intercom and hunt groups. Like other SaaS products, Office offers a desktop and mobile app. The platform is available in 42 countries, making it flexible for global travelers.

Phone hardware compatibility: RingCentral doesn't manufacture its own phones, but it does sell recommended third-party phone models from Cisco, Poly and Yealink. The RingCentral website also lists several additional supported manufactures of desk phones, conference phones and intercom and paging systems.

Technical support options: RingCentral guarantees 99.999% uptime for its Office service. The company offers 24/7 online or phone support, a knowledgebase and user forum.

Unify Circuit

VoIP architecture: SaaS

The Unify Circuit platform is designed to change how organizations communicate and collaborate. This means less phone time and more messaging, file sharing and video communication. While PSTN calling is available, it's not what sets this SaaS product apart from the others. Calling is available, and the platform does offer most standard office desk and conference phone features. However, the main reason why businesses choose Unify Circuit is for the slick messaging and file sharing collaboration app.

Notable platform features: Unify provides messaging, video conferencing, file sharing and VoIP services, including voicemail, conference calling, hunt groups, auto-attendant, and a desktop and mobile application with softphone capabilities.

Phone hardware compatibility: Circuit customers will likely opt to use the integrated softphone features available in the Circuit desktop and mobile app. Circuit uses proprietary Telephony Connectors to link to a separate, on-premises VoIP PBX or phones using SIP or to add SIP-capable phones. Unify doesn't sell its own desk or conference phone hardware.

Technical support options: Unify offers a 24/7 help desk, knowledgebase and FAQs.

Cool Endpoints 2019 - Look who's leading desktop innovation - UC Today

Posted: 26 Oct 2018 12:00 AM PDT

Cool Endpoints 2019 – Look who's leading desktop innovation

You know how valuable the right IP endpoint can be to your communication stack. After all, without an IP endpoint, how would you communicate with your staff, clients, and shareholders? The trouble is, in today's digitally transforming world, it can be challenging to find the IP endpoint solution that supports all of your diverse needs.

To help you choose the right vendor for your communication strategy in 2018, we're going to look at some of the top contenders for this year, and the flagship products that they're bringing to the market.

ALE International (Alcatel-Lucent Enterprise)

ALE International, operating as Alcatel-Lucent Enterprise is a French company and leading brand for IP communications and endpoints. ALE has delivered a wide selection of incredible products to brands over the last couple of years, including their innovative Rainbow service for unified communications.

8088 Smart Deskphone

8088 Smart Deskphone

The Alcatel-Lucent Enterprise 8088 Smart Desk phone

ALE's flagship endpoint is the Alcatel-Lucent Enterprise 8088 smart desk phone, an innovative phone with a 7-inch vivid touchscreen, smooth multi-media user experiences and built-in cameras. There's even a Bluetooth handset so that users can carry their phone with them around the office, without being tethered to the desk. Features include:

  • Wideband audio
  • Intuitive HD video that scales to multi-party and peer-to-peer sessions
  • Award-winning Open Touch Conversation user interface
  • Built-in HD camera for video conferencing
  • HDMI connector for convenience
  • Ambient light sensor
  • Bluetooth

AudioCodes

AudioCodes is a leading company in the development and delivery of advanced VoIP and converged VoIP and data networking applications. AudioCodes has a strong reputation for their exceptional quality of service and HD voice support. With AudioCodes, customers can access everything from intuitive huddle room conferencing phones, to Microsoft Teams-enabled endpoints.

AudioCodes 450HD

AudioCodes C450HD

The AudioCodes C450HD IP Phone

The AudioCodes C450HD IP Phone is the flagship phone for AudioCodes this year. This native Microsoft Teams executive phone features a colour touchscreen, and complete UC integration to keep your business running smoothly. Features include:

  • SILK HD voice quality
  • WiFi and Bluetooth support
  • 5-inch colour touchscreen
  • Single click switch between Skype for Business and Microsoft Teams
  • 8 Programmable keys
  • 2 USB headset support
  • Expansion module support

Avaya

Avaya is an inspirational company in the unified communications and IP endpoint environment. For 18 years, Avaya has built a reputation as one of the most reliable multinational technology companies in the world. Currently, Avaya serves more than 220,000 customer locations around the world, and it is the largest pure-play UC and CC company in the globe. Avaya continually shows up on leading vendor reports like the Gartner Magic Quadrant.

Avaya Vantage

Avaya Vantage

The Avaya Vantage Phone

The Avaya Vantage phone is the forward-thinking flagship phone from Avaya. This multi-media phone was designed for simple omnichannel engagement, ranging all the way from video conferencing, to instant messaging and more. The Avaya vantage device comes connected with the Avaya Aura or Avaya Equinox platform to provide a complete end-to-end communication experience. Features include:

  • Integrated WiFi
  • UC accessibility
  • Enterprise-class audio quality
  • In-built camera
  • Single-pane-of-glass communication

Plantronics

Plantronics has more than 55 years of experience in the technology space, creating rich collaboration and communication experiences for businesses around the world. Over the decades, Plantronics has invested in everything from the latest IP endpoint software, to noise-cancelling and comfortable headsets, and state-of-the-art desk phones. Recently, Plantronics purchased Polycom, allowing for a further expansion of the Plantronics portfolio.

Plantronics Voyager Focus

Plantronics Voyager Focus

The Plantronics Voyager Focus UC

The current flagship product for Plantronics is their next-generation headset, the Voyager Focus UC. Perfect for chaotic and fast-paced business environments, the Voyager Focus UC keeps your concentration on the conversation at hand, allowing for more immersive and successful customer conversations. Features include:

  • Active noise cancelling to eliminate distracting sounds
  • Dynamic Mute alert to let you know when you talk when muted
  • 12-hour battery power and a mobile cordless design
  • Smart sensors that provide contextual information as you talk
  • Call control across multiple softphones
  • UC presence that automatically updates when you're on a call

Polycom

Polycom is another market leader in the unified collaboration industry. Working under the Plantronics banner, Polycom ensures that today's companies can keep geographically dispersed workforces connected through secure and reliable services. Polycom offers everything from telepresence, to meeting room solutions, conferencing room products, and more.

Polycom OBi2182

Polycom OBi2182

The Polycom Obi2182

The Polycom Obi2182 is Polycom's flagship IP phone, equipped with support for up to six SIP accounts, 48 lines, and a state-of-the-art VoIP services. The Polycom Obi2182 is designed to provide businesses with everything they need to be more productive, including:

  • Easy deployment and administration through the Polycom ObiTalk device management platform
  • QoS and statistic responses
  • In-Service device management and troubleshooting
  • Built-in wireless connectivity

Snom

Snom is a German company with years of experience in creating high-quality VoIP telephones and endpoint products to support the modern communication environment. Snom manufactures and sells products that cater to small and medium-sized businesses in particular, allowing them to compete with larger enterprise organisations. Snom endpoints feature elegant designs, high-quality audio, and state-of-the-art interface displays.

Snom D785

Snom D785 Executive IP Phone

The Snom D785 Desk Telephone

The Snom D785 desk telephone is Snom's flagship endpoint product and the latest in their series of "advanced" IP phone. The device features the elegance and sophistication consumers have come to expect from Snom, along with innovative additions like a second integrated display which allows users to set up 24 one-touch communication keys. Features include:

  • A high-resolution colour display
  • 6 configurable self-labelling multi-colour LED keys
  • USB ports
  • Bluetooth connectivity
  • Elegant design

Yealink

Finally, Yealink is a leading global provider of collaboration and communication products. Today, Yealink is one of the best-selling IP endpoint vendors in the world. In 2017, Yealink's global shipments of IP desktop solutions increased by a rate of 50.4%. What's more, Yealink is responsible for shipping more SIP phones than any other vendor in the communication endpoint space.

Yealink T58V with HD Camera

Yealink T58V with HD Camera

The Yealink SIP-T58V Phone

The Yealink SIP-T58V smart media phone is a device that offers advanced HD video and audio calling experiences for businesses of all sizes. The unique phone comes with a removable 2-megapixel HD camera, and it runs on the Android 5.1.1 operating system. The phone even comes with a seven-inch touchscreen to make managing calls easier. Features include:

  • An adjustable display and camera
  • Capacitive touch screen for operation
  • IP intercom integration
  • Android OS platform
  • Support for Yealink SDKs so you can build your own ideal communication experience

Best Cordless Phones 2020 | DECT Phone Guide - TechCo

Posted: 01 May 2020 12:00 AM PDT

0 out of 0
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Price from
The typical lowest starting price. The lowest price available for your business will depend on your needs.
Our Rating
Relative score out of 5
Core Benefit

Mitel – 5614

Yealink W56P

Cisco 8821

Panasonic KX-TG9582B

Spectralink 7522

Uniden EXP1240

AT&T TL86109

VTech CM18445

Gigaset E630A GO

$320/handset

$149/handset

$256/handset

$147/handset

$297/handset

$230/handset

$102/handset

$125/handset

$148/handset

5/5 5/5 4.5/5 4.5/5 4.5/5 4/5 4/5 4/5 3.5/5 3.5/5

6-way battery pack charger

High-resolution 2.4-inch color display

Very durable; waterproof and drop proof

Link2Cell technology

24 hours of talk time

Handle 200 handsets per network segment

Affordability

Large backlit graphic display

Easy installation

Vibration alerts

Cordless office phones have many benefits over traditional desk phones when it comes to business. The best cordless phones can increase collaboration and offer flexibility to a communications process that may otherwise be restricted by individual desk handsets for each user.

We've researched all the leading phone providers in the U.S. to identify the best cordless phones available to your business right now, including their pros, cons and prices. Read on to learn everything you need to know about buying cordless phones- or even wireless phones- for your company.

While find the right phone for your business is essential, the real savings are to be made by changing your phone provider. Use our comparison form to find out how much you could save today.

On this page:

Top 10 Best Cordless Office Phones – Reviews

With so many options and even more features, it can be hard to decide which cordless phone is the best. All of those on our list below are great choices, however the Mitel 5614, Yealink W56P, and Cisco 8821 IP Phone stand out for their unmatched mobility, impressively easy to use interface, and durability, respectively. These characteristics, combined with their communication features, make them our best cordless phones for 2020.

With this round-up of some of the best cordless DECT IP phones available for businesses, we're confident that you'll find exactly the right cordless DECT phone for your unique business requirements – whether you're a solo entrepreneur, a small business or a larger enterprise, the models reviewed below include options for all scenarios.

The Best Cordless Office Phones include:

Mitel – 5614

Price: $320/handset

Mitel 5614 DECT Cordless Phone
Best for shift-based workplaces

Highlights:

  • 6-way battery pack
  • Very portable

Key Features:

  • 1.8″ backlit color display with high resolution
  • Message and alarm functionality
  • 1,000 available company phonebook entries and 250 local phonebook entries

The Mitel 5614 DECT cordless phone is designed for flexibility and and functionality. It comes with a number of programmable soft keys that will allow users to make everyday functions accessible.

This cordless phone is particularly great for shift-focused work environments, as it doesn't always have to charge on a base. It comes with a six-way battery pack charger, so you can swap out dead batteries for fresh ones whenever you need them.

Yealink – W56P

Price: $149/handset

Yealink W56P DECT Phone
Best for retail

Highlights:

  • Simple set up
  • Easy charging
  • Large, 2.4 inch display

Key Features:

  • 400+ hours of stand-by time
  • 50 meters of indoor range (all models)

The Yealink W56P DECT phone is a well-designed device for any sized company. Suited best to warehousing, catering, and retailer industries, this cordless phone is not only easy to use, but also easy to deploy across your team, thanks to Yealink's free Redirection and Provisioning Service.

This handy premium cordless phone comes with USB charging, 30 hours of battery life while talking, and an impressive range whether you're indoors or outdoors.

Cisco – 8821

Price: $256/handset

Cisco 8821 Wireless IP Phone
Best for hands-free calls

Highlights:

  • Very durable
  • Bluetooth-enabled

Key Features:

  • Removable, swappable, and chargeable batteries
  • Thoroughly encrypted security measures

The Cisco 8821 Wireless IP phone is another device designed for workers on the go. It comes with resilient, sealed exterior, making it certified IP67 from water and dust, and extended-life batteries, so you won't miss a call during the day. The device is also Bluetooth-enabled, so hands-free calls on the job will be a breeze.

Panasonic – KX-TG range

Price: from $147/handset

Panasonic KX-TG9582B
Best for syncing up smartphones

Highlights:

  • Can call from PC with Outlook
  • Tone equalizer and noise reduction

Key Features:

  • Link2Cell technology
  • 3-way conferencing
  • Messaging capabilities

The Panasonic KX-TG9582B is a high quality, convenient phone system from a reliable brand. While it only has two lines, it is expandable to twelve headsets to allow your small team to communicate. Plus, with Link2Cell technology, you can sync up to four smartphones to the system to make and receive mobile calls with any of your headsets.

The Panasonic KX-TG9582B comes with a lot of standard features, like three-way conferencing, call block for up to 250 numbers, and speed dial for up to 22 contacts. You also get some premium features, like text alerts for your smartphone, and a powerful battery backup so you don't miss call when the lights go out.

Spectralink – 7522

Price: $297/handset

Spectralink 7522 Cordless Office Phone
Best for administration

Highlights:

  • Specific features for administrative workplaces
  • 24 hours of talk time

Key Features:

  • Large, colorful display that shows 8 lines of text
  • Simple, intuitive interface

The Spectralink 7522 is a user-friendly, sleekly designed handset that is tried and tested across leading unified communication platforms. This specific device is an upgrade from the Spectralink 7520, as it added 50 extra address book options and larger screen. It also comes with a number of administrative features, like auto-answer and silent mode alerts.

Find the best cordless communications technology for your office

Uniden – EXP1240

Price: from $230/handset

Uniden EXP1240 Phone System
Best for large teams

Highlights:

  • 2" color LCD display
  • High-definition audio
  • Illuminated keypad

Key Features:

  • VoIP system
  • Menu-driven operations

The Uniden EXP1240 phone system is a heavy duty system that can handle up to 200 handsets per network segment. This two-pronged system comes with an EXP1240 Base and EXP1240 Handsets. You need both for the system to function. It comes with features like HD voice clarity, 64-bit digital encryption, and visual ringers.

This is a VoIP system, so you'll be set up over the internet rather than standard phone cables. This also provides easy handover between cell and secure lines, so you won't need to worry about missing a call.

Snom – M25

Price: $102/handset

Snom M25 Office Handset
Best for cost-conscious buyers

Highlights:

  • Affordable
  • Functional

Key Features:

  • 3.5 mm headset jack
  • Configurable signal LED
  • Uses rechargeable AAA batteries

The Snom M25 Office Handset is a high-performance and affordable option for your cordless phone needs. With an innovative and intuitive user interface, handling calls and managing contacts will be as easy as pressing a few buttons. Battery life can be pretty bad, but if you only need it for short periods of time, this phone should work out just fine. At just $83, it's the least expensive option on our list.

AT&T – TL86109

Price: $125/handset

AT&T TL86109 Corded/Cordless Answering System
Best for conference calls

Highlights:

  • Large backlit graphic display
  • 15 hours of talk time
  • Robust design and build

Key Features:

  • LED indication of incoming and unanswered calls
  • Telephone book with room for 200 names and numbers

The AT&T TL86109 corded/cordless answering system is a two-line machine that is expandable up to twelve handsets (the AT&T TL86009). The AT&T TL86109 also comes with features like line power mode, five-way conferencing, and multilingual setup options.

This advanced system allows you to swap between cellular and business line calls easily, thanks to the Connect to cell feature. This also allows you to connect your phone system and smartphone via Bluetooth, so it will sync immediately.

VTech – CM18445

Price: $149/handset

VTech CM18445 Multi Line Corded Deskphone
A well-priced deskphone that can store 50 caller details and 180 minutes of messages

Pros:

  • 180 minute answer recording
  • Four-line system
  • Expandable to 10 stations

Cons:

  • No caller alert on handset
  • Ringer sounds before auto-attendant picks up

The VTech CM18445 small business system is just that: perfect for small businesses. With four lines and ten expandable stations, you can assign lines and handsets as necessary to your various departments and employees.

While the main console is indeed corded, adding cordless handsets is so easy, it had to make it on the list. The VTech CM18445 comes with all the standard calling features, like call recording, remote access, and memo recording, as well as some premier features like an auto attendant on each line to streamline business communication.

Gigaset – E630A

Price: $148/handset

Gigaset E630A GO
Best for noisy or messy workplaces

Highlights:

  • Designed for rugged work environment (IP65 certified)
  • Vibration alerts
  • Flashlight feature

Key Features:

  • 1.8" illuminated TFT color display
  • 200-entry directory
  • 14-hour talk time

Price: $99

The Gigaset E630A GO is a versatile phone built for busy workers. Whether you're indoors or outdoors, at the office or in your home, this device comes with specified profiles depending on what you're up to. Plus, with IP65 certification, it is resistant to drops, water, and dust.

The Gigaset E630A GO also comes with a number of other features, like vibrating alerts and visual notifications, so you won't miss a call when the job site gets loud.

How to Choose the Best Cordless Phone

Picking the right cordless phone system can be stressful, particularly with all the factors you need to consider. From the number of handsets and extensions to battery life and sound quality, there's a lot to consider, which is why we've provided you with all this research to make the right decision.

If you're ready to take the leap towards boosting your phone-answering efficiency, the next step is collecting and comparing custom quotes from the top cordless phone providers. Take a minute to fill out our handy comparison form to start gathering phone system options and prices today.

Now you know what phone your business needs, it's time to consider the service behind it. Are you getting the best deal from your phone system provider? Use our quick comparison form to get an obligation free quote.

The Difference Between Cordless and Wireless Phones

Cordless IP phones connect to a base unit that functions in essentially the same way as a conventional IP desk phone. The base station is connected to a landline or VoIP service. The phone's ability to work is determined by the operating range of the base station.

Wireless IP phones use the business wireless LAN to connect directly to a PBX (private branch exchange) or network router to access the external telephone service. These phones do not require a base unit and this gives them a more flexible operating range.

Wireless phones may also be used more commonly to refer to systems such as VoIP headsets which have advantages of their own depending on the sector your business is in.

DECT and ECO DECT

Understanding the jargon used to describe cordless phones is a vital aspect of finding the right one for your company, so make sure you know the difference between DECT and ECO DECT phones.

DECT 6.0

There are two main types of cordless phones, analog and DECT. DECT stands for Digital Enhanced Cordless Technology, and is a term describing IP phones that are capable of delivering high-quality wireless voice communications to employees who work away from their desks and roam within a building, campus or other work environment.

ECO DECT

ECO DECT phones incorporate an energy-saving power supply, which uses up to 60% less energy than conventional DECT cordless phones.

The handsets receive their signals from one or more base stations, but can only operate within the range of the base station. The 1.9-Ghz frequency band that DECT phone operates within minimizes interference from other every day devices, aiding sound quality and improving the range that handsets can be operated at.

The base stations also act as charging devices for the handsets, charging DECT phones quickly and allowing them to improve the length at which they can be used when they aren't docked.

DECT handsets offer important benefits, including high security, scalability, low power consumption and long talk/standby times. Many models include productivity features such as SMS messaging, intuitive menus, graphical displays and telephony features such as hold, conferencing, and messaging.

Cordless Phone Costs

The cost of a cordless phone system is obviously one of the more important aspects to consider before making a decision to buy. Whether you're a small business with an even smaller communication budget or a huge company with money to spare for a robust system, understanding what goes into the price can go a long way in helping you feel better about the reviews you come across.

One thing to consider heavily is how many extensions and how many handsets you're going to need for your business. This typically is the biggest impact on how much a system will cost, as it allows for an increasing number of users to take advantage.

Moreover, additional features like answering machines can make your system a bit more expensive, as the functional increases substantially for your business. Other add-ons, like headsets for hands-free talking and replacement batteries, obviously cost a bit extra as well, but likely won't make a huge dent compared to the addition of extensions and devices.

Overall, the cost primarily depends on which provider you go with. Considering the prices on this list alone range from as low as $83 to as high as $366, it's worth researching how providers differ on features, hardware, and installation, and how those additions affect the price.

Frequently Asked Questions

What Are the Business Benefits of Cordless Phones?

Going through cordless phone reviews can help your search, but understanding what you're looking for goes a long way too. These are the most important benefits you will get from having cordless phones in your office:

Sound Quality

When compared to mobile phones and even desk handsets, leading cordless phones were found to have superior sound quality. This can be a major advantage to work places where a number of calls are being made at the same time and volume levels can be known to rise, sometimes hindering calls being made if the voice quality isn't clear enough.

Mobility

The most obvious benefit of cordless phones is the mobility they offer to users. We have all been on calls at one time or another where we find ourselves wanting to roam and wander to raise energy levels or keep concentration, and with cordless phones this is easy to achieve.

Convenience

The flexibility that cordless phones offer mean calls can also be taken and made wherever someone is within an office or workplace. This is particularly useful for large businesses where users may wander some distance from their desks but still need to be contacted or make calls themselves.

Expandable

One of the key advantages of cordless phone systems is that they are extremely expandable. If you are part of a growing organization with new hires joining often, it is not uncommon to quickly run out of phone handsets or for communications to stall because of a result. With cordless phones, your system can grow quickly with new handsets and docks being added to an existing setup.

Are There Any Drawbacks to Using Cordless Phones?

One of the main drawbacks of cordless phones in the past was their lack of features and limited functionality in comparison to traditional handsets. Early adopters of cordless phones would often have to make do without an answer machine as the technology just wasn't available to support the function.

However, this is no longer the case. As we all know too well, mobile phones have made swift progress in terms of both functionality and their technological capabilities and the same applies to cordless office phones. This means that many of the features you have come to expect from a business phone you can also expect to find in cordless alternatives. These features include caller ID, call forwarding, phone directory and auto dialer to name just a few.

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