Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience in Response to Unprecedented Growth - PRNewswire

Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience in Response to Unprecedented Growth - PRNewswire


Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience in Response to Unprecedented Growth - PRNewswire

Posted: 29 Jun 2020 05:30 AM PDT

HOLMDEL, N.J., June 29, 2020 /PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers.

With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small award-winning British farms. Mindful Chef enables customers to cook nutritious meals in under 30 minutes with a weekly recipe booklet. The company reported a 452 percent increase in customers since the end of March 2020 as the recipe box market saw unprecedented demand amid the COVID-19 pandemic.

Following a market evaluation, the UK-based company selected the Vonage Contact Center to help manage its increase in enquiries and enhance engagement with customers, driving a better overall experience.

"We've experienced incredible growth in recent months as consumers have become increasingly dependent on food delivery services and this has presented us with the unique challenge of how to quickly scale amidst a national lockdown. Having such a small team still working both Nationally and Internationally it's important to be able to maintain the same personable and prompt support to all of our customers and prospect customers," said Siobhan Taylor, Head of Customer Service at Mindful Chef. "I'm delighted to be bringing Vonage's contact center solution to Mindful Chef. Vonage has provided us with a flexible and scalable cloud communications platform that my customer service agents can use from home, which will enable the team to deliver great customer experiences now and through our future growth."

The award-winning Vonage Contact Center integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business's CRM platform, enabling Mindful Chef to better handle the increased volume of customer requests and minimize wait times. All advisors log into the same system wherever they are and Vonage's real-time dashboards will provide a wealth of real-time and historical data within Mindful Chef's reporting solution.

"Contact centers play a vital role in supporting customers as they are often the first line of defence. And in uncertain times, it's crucial for businesses to stay connected to customers without disruption," Rodolpho Cardenuto, President, Vonage Applications Group, added. "Mindful Chef is experiencing an unprecedented surge in demand, so it's more important than ever for the company to benefit from a flexible, scalable, contact center. Our reliable cloud-based solution keeps business communications running and agents can easily operate remotely while delivering the best possible customer experience."

About Vonage

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Services Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

SOURCE Vonage

Related Links

www.vonage.com

Vonage Partners with Redox to Power Health Record Interoperability - Yahoo Finance

Posted: 30 Jun 2020 05:30 AM PDT

Partnership enables safe, anywhere-access to personal and real-time medical care

HOLMDEL, N.J., June 30, 2020 /PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has entered into a strategic partnership with Redox, Inc., the leading integration platform for healthcare data exchange. Vonage and Redox will offer healthcare provider organizations private, embedded and customizable video capabilities, to build apps, share important medical data and connect securely with colleagues and patients.

New Vonage logo (PRNewsfoto/Vonage)

The partnership between Vonage and Redox also gives healthcare providers the ability to connect effectively and privately with patients via a platform that is fully interoperable with electronic health records (EHR) and other leading healthcare data source systems. With healthcare providers turning to telemedicine during the global health crisis, embedding video capabilities into the business applications they are already using, is helping them to continue to offer quality medical care for patients without increasing risk of infection for both patient and doctor.

As the leading global Video API platform for healthcare, Vonage has been a worldwide leader in WebRTC video solutions since the WebRTC standard was established in 2012.

Together, Vonage and Redox will enable customers to:

  • Allow health professionals to provide care to their patients remotely, in real-time and throughout their treatment;
  • Bring like-minded people together for support group meetings, all from the comfort and privacy of their home;
  • Continue healthcare education through virtual seminars, demonstrations and webinars;
  • Enhance the capabilities of existing medical devices with real-time communications; and
  • Give patients access to a certified personal trainer in their own home via live video, making it simple and convenient to stay healthy.

"Healthcare provider organizations are looking to reinvent the way they deliver care and engage with patients, as well as the ability to exchange data seamlessly with their core clinical and patient care systems," says Devin Soelberg, Vice President of Business Development and Partnerships at Redox. "By introducing Vonage and Redox APIs into the healthcare ecosystem, healthcare organizations are modernizing their care delivery infrastructure. Together, Vonage and Redox perfectly complement that path to modernization."

"Through the Vonage Connect partner program, we are fortunate to work with partners like Redox, leveraging Vonage APIs with their innovative platforms to enable healthcare providers to build solutions that create unique, intelligent, and personalized customer experiences," said Eric Le Guiniec, EVP Global API Sales for Vonage. "During these challenging times, keeping healthcare providers and patients connected is more important than ever. We are proud to work with Redox to enable these solutions, helping to keep people safe with anywhere access to personal and real-time medical care."

About Vonage
Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Services Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

About Redox 
Redox accelerates the development and distribution of healthcare software solutions with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of more than 500 healthcare delivery organizations and 236 independent software vendors. Members of the Redox Network exchange more than seven million patient records per day, leveraging a single data standard compatible with more than 40 electronic health record systems. Learn how you can leverage the Redox Platform at www.redoxengine.com. Please follow us on Twitter and LinkedIn. 

 

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SOURCE Vonage

Global Business Phone Service market 2020: focuses on companies, opportunities, market size, growth, revenue & forecast 2026 | COVID19 Impact Analysis Freshcaller, Nextiva, 8×8, Jive Communications, Vonage Business Solutions, etc. | InForGrowth - 3rd Watch News

Posted: 30 Jun 2020 01:26 AM PDT

The report titled Business Phone Service Market: Size, Trends and Forecasts (2020-2025)", delivers an in-depth analysis of the Business Phone Service market by value, by production capacity, by companies, by applications, by segments, by region, etc.

The report assesses the key opportunities in the market and outlines the factors that are and will be driving the growth of the Business Phone Service industry. Growth of the overall Business Phone Service market has also been forecasted for the period 2018-2022, taking into consideration the previous growth patterns, the growth drivers and the current and future trends.

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Impact of COVID-19: 

Business Phone Service Market report analyses the impact of Coronavirus (COVID-19) on the Business Phone Service industry.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost 180+ countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Business Phone Service market in 2020.

The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor events restricted; emergency declared in many countries; massive slowing of the supply chain; stock market unpredictability; falling business assurance, growing panic among the population, and uncertainty about future.

COVID-19 can affect the global economy in 3 main ways: by directly affecting production and demand, by creating supply chain and market disturbance, and by its financial impact on firms and financial markets.

If you are investor/shareholder in the Business Phone Service Market, the provided study will help you to understand the growth model of Business Phone Service Industry after impact of COVID-19.  Request for sample report (including ToC, Tables and Figures with detailed information) @ https://inforgrowth.com/CovidImpact-Request/6431328/business-phone-service-market

The research report segments the market from a relevancy perspective into the below segments and sub-segments with the quantitative analysis done from 2017 to 2025 considering 2019 as the base year for the research. Compounded Annual Growth Rate (CAGR) for each respective segment and sub-segment is calculated for the forecast period from 2019 to 2025 to provide a reference for growth potential.

Business Phone Service market segmented on the basis of Product Type: On-Premise, Cloud-Based

Business Phone Service market segmented on the basis of Application: SMEs, Large Enterprises

The major players profiled in this report include: Freshcaller, Nextiva, 8×8, Jive Communications, Vonage Business Solutions, FluentStream, RingCentral, PanTerra, UniVoip, Dialpad, Ooma, net2phone, NICE, Twilio, Intulse, Versature, Voxbone, Five9, Grasshopper, Mitel

Industrial Analysis of Business Phone Service Market:

Regional Coverage of the Business Phone Service Market:

  • Europe
  • Asia and the Middle East
  • North America
  • Latin America

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  • Plan for a new product launch and inventory in advance

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Global Business Phone Service Market is accounted for xx USD million in 2019 and is expected to reach xx USD million by 2025 growing at a CAGR of xx%: Freshcaller, Nextiva, 8×8, Jive Communications, Vonage Business Solutions, etc. - 3rd Watch News

Posted: 29 Jun 2020 09:12 PM PDT

This report on Global Business Phone Service Market is based on the in-depth view of Business Phone Service industry on the basis of market growth, market size, development plans and opportunities offered by the global Business Phone Service market. The report on Business Phone Service, gives an in-depth analysis of Business Phone Service market based on aspects that are very important for the market study. Factors like production, market share, revenue rate, regions and key players define a market study start to end. The energetic aspects studied in this report includes SWOT analysis, feasibility and forecast information. For the consumers to gain the in-depth analysis of the global 'keyword' market and further growth of the market, the report offers significant statistics and information. Business Phone Service report studies the current state of the market to analyze the future opportunities and risks.

This study covers following key players:
Freshcaller
Nextiva
8×8
Jive Communications
Vonage Business Solutions
FluentStream
RingCentral
PanTerra
UniVoip
Dialpad
Ooma
net2phone
NICE
Twilio
Intulse
Versature
Voxbone
Five9
Grasshopper
Mitel

Request a sample of this report @ https://www.orbismarketreports.com/sample-request/91526?utm_source=Pooja

Primarily, the report delivers Business Phone Service introduction, overview, market objectives, market definition, scope, and market size valuation. Moreover, the report provides historical information with future forecast over the forecast period. Some of the important aspects analyzed in the report includes market share, production, key regions, revenue rate as well as key players. The Business Phone Service market has its impact all over the globe. On global level Business Phone Service industry is segmented on the basis of product type, applications, and regions. It also focusses on market dynamics, Business Phone Service growth drivers, developing market segments and the market growth curve is offered based on past, present and future market data. The industry plans, news, and policies are presented at a global and regional level.

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Market segment by Type, the product can be split into
On-Premise
Cloud-Based

Market segment by Application, split into
SMEs
Large Enterprises

This Business Phone Service report also provides the readers with detailed figures at which the Business Phone Service market was valued in the historical year and its expected growth in upcoming years. Besides, analysis also forecasts the CAGR at which the Business Phone Service is expected to mount and major factors driving market's growth. The study on global Business Phone Service market, offers deep insights about the Business Phone Service market covering all the crucial aspects of the market.In addition, the report include deep dive analysis of the market, which is one of the most important features of the market. Furthermore, the need for making an impact is likely to boost the demand for the experts which are working in the market. Moreover, an in depth analysis of the competitors is also done to have an estimate for the market.

Some Major TOC Points:
1 Report Overview
2 Global Growth Trends
3 Market Share by Key Players
4 Breakdown Data by Type and Application

Continued

The Business Phone Service research study is a helpful analysis which emphasizing on geographical analysis, primary & secondary research methodologies, market drivers, and leading segmentation and sub-segments analysis. With the whole overview of the Business Phone Service market, the studyprovides the overall viability of future projects and delivers the Business Phone Service report conclusion. The Business Phone Service market report also delivers market evaluationalong with the PESTEL, SWOT, and other necessary data. In addition, the Business Phone Service market study categorizes the global market data by using numerous factors such as application, region, manufacturers, and type.

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